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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, light weight, price, and ease of use of the 2-in-1 14" Touch-Screen Laptop. They appreciate that it can be used as both a laptop and a tablet, and many found it durable and great for travel. However, some customers have concerns about the battery life, processor speed, fan noise, and a few even received defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,144 reviews
  • Rated 5 out of 5 stars

    Purchased on a whim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to myself I needed a laptop from home so I could study. Uploaded my pictures and downloaded iTunes right away. I’m surprised that this small laptop can handle so much, it’s a great laptop my first one in 13 years.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 4 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good laptop which is touchscreen, very light weight laptop, very handy, and various other amazing features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer so much but I really wish I had gotten a bigger size, the smaller one that I got is quite uncomfortable. Other than that small issue I would recommend this computer if you prefer the smaller screen.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great features but could be sturdier

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a good option if you want a 2-in-1 but do not want to spend a lot of money on it. The laptop design is sleek and performance wise is adequate. Although I swapped its HDD for a SSD and now it's lightning fast. Only major issue is that the laptop built is fragile. I once dropped it from less than a feet height and it's fan broke; I had to replace it to get it working again. I love using this laptop, but I treat it gently now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for good specs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has everything I was looking for in the price range I set for myself. Good display at many viewing angles, plenty of storage, and comfortable keyboard. I use this for work and leisure and everything in between.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Speed

    Rated 5 out of 5 stars

    Great Laptop for designing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for creating designs for my t-shirt printing company. Its lightweight, super fast and easy to transport.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Good for school work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to be carry arround. Not too heavy. Good for students of freelancers. It folds and is touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great for college use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Touchscreen is very useful and responsive. Quick boot-up from sleep. Tablet mode is intuitive (needs bufffing) but generally helpful. Plenty of processing power for a 14" i3 processor touchscreen laptop! Cons: Touchpad seems a bit laggy. Battery drains fairly quickly if external HDD is connected. Verdict: Very mobile, light, fast will last a days worth for school for its class, buy a case along with it for easier carrying. Great laptop! Well done HP.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a good laptop for my use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am retired but need a laptop to stay in touch with everything going on. I had an HP before so this is a more advanced version of the one that was destroyed by the power hit during Hurricane Irma.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great small laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need it to do. Has decent memory and speed great for the money. Hassle getting product from Best Buy and have reviewed to there site a month ago with no response but to no fault of the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A gift for my better half

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop which was a replacement for one damaged by our grandchild received rave reviews from the recipient for quality, speed, and style. The gift was appreciated and I appreciate her.......

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Fast, easy to use, reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase, All of the features are great and pretty much easy to use. Fast, good memory and programs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop i ever had. It runs very fast i had no problems with it. Also i love that it is a 2 in 1.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop for personal use. It was very easy to set up; wizards did everything. Connected to home WiFi, printer with no issues. Not the fastest, but for personal use, fast enough.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet! I love the touch screen and the versatility. It’s small and lightweight, easy to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Speed

    Rated 4 out of 5 stars

    Good versatile laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to used and convenient to take with you when u go. Very fast and smooth running computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptiop wanting to replace the Surface I gave away. I wanted something a little bigger, so this convertible laptop seemed just right. I like that I can switch modes from laptop to tablet and I also like I can use Windows Ink. I think it has a lot of potential but I just have to keep exploring. I think for the price I paid, its a good deal. The only thing is that I feel it's a little heavy for its size, at least for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My better half needed a new laptop for college. Now I'm a little jealous. I want one now. You aren't going to be playing games on this or heavy video editing, but it's perfect for everything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is amazing. multi purpose, great for students. very light wont be a huge heavy additional item to carry at school. very easy to use and can use as a tablet since its reversible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best comp I have bought yet.... very fast and they tell you it has 6 gigs of memory how ever IT HAS 8 GIGS OF MEMORY you might want to consider buying one of theses!!!!!

    I would recommend this to a friend