Customer Ratings & Reviews

The best associate who attended to me was very knowledgeable about the products and assisted me in making the best decision.

The members of your sales staff were amazing. Tons of expert information and advice. Professional and well trained.

I’m enjoying this product very much. By the way I never give 5 stars for any product I buy. Thank you.

Great all in one for small business or home. Great crystal clear monitor Love it

David from Geek Squad was very knowledgeable, took time to explain the computer, and very professional.

Very good monitor, saves a lot of space and overall great purchase

Easy to set up but the stand is a bit wobbly. Clarity of screen is good. connects to wifi easily.

A little confusing with the deliver but good service in getting the item in time for Christmas

Easy set up for pc and printer.great screen resolution and lokks great

Wireless is great as I can move it around house easily.

The sales associates at the store were very helpful !

the product was damaged when received. Had a difficult time with Best Buy getting taken care of

HORRIBLE!!! I bought this computer in April, 2025. It's now September 2025 and I've been having issues for the past week. I took it to a computer repairman, and he said there's nothing he can do because it was functioning when he had it plugged in. I'm SO unbelievably frustrated right now!!!!!!! Just a few issues are: screen freezing, mouse jumping around on the screen. When I open a page, it loads behind the page I'm looking at, but I can't bring it forward with the mouse. I have to use the touch screen to close windows.

This is probably by far the worst computer I've ever purchased. It is slow. Freezes up multiple times a day. Runs loud and sluggish. It's frustrating trying to work and if I calculated the time I have to sit and wait for it to respond I'm probably losing so much time every day.

I could never get this computer to download programs I was needing. In the past, I've not had issues with this brand so I'm not certain what the issue waa

The only bad thing with the computer is the color is not well calibrate is too much red color in some areas

Fan was super loud immediately when I turned it on. Also, super wobbly on the stand provided. Not worth the price. Traded it for the 23.8 inch HP intel 5 and with direct stands and it is way better !

Great sales staff assistance, but had to go to a different store to pick it up. Not so good on that end.

Had to return for credit. Process in transferring data from my laptop to this new computer was a disaster. I was very unhappy and frustrated. The store manager assisted and heard my story. He was so kind and gracious. I have been with Best Buy for years. Will not deal with Geek Squad in Oxford, AL

Purchased TV on website and used pick up in store. Waited two days and App stated processing order. Went into the store and associate advised they have four TVs in stock. Due to store policy i have to cancel my order repay for a TV I requested to pick up in the store in the first place and wait for a week for a refund. Never Again be wary customers. Second time I’ve got burned with the app. Associates in store was awesome, but hands are tied by management decisions.