Customer Ratings & Reviews

I recently purchased this HP All-in-One as an "Open Box - Good Condition" unit that was labeled as Geek Squad Certified. Unfortunately, when I got the computer home and unboxed it, the screen was completely broken. I had to take it right back to the store for a return. If you are going to get this PC, I highly recommend only buying it brand new to avoid the headache of a damaged unit. It's a beautiful machine, but the "Certified" inspection clearly missed a major issue here.

over all good audio is wimpy compared to last 27 inch all in one HP Not sure about the felt on the stand.

Not so easy to operate, but I am not a computer savvy and now it comes with windows 11.

The screen turn blue and could get it to let me into the computer to fix it. I took it some one see if the could fix it. This is sad I just got this hp computer only one month ago. Sorry is sad review but this what happened, I up when I get it back the computer will be ok are other wise I am out of a brand new computer that broke.

Had to have the neighbors son set it and the printer up.

I can’t really review this item because I returned it and never used it.

Brought computer 10/11/25. November 5, 2025 had to take back to Best Buy. It was a Microsoft issue. It was resolved. Very inconvenient being without my computer.

It is to slow. And make to much Nosie when starting up. This is the wrong computer on the market. I would like a refund of some of the money I spent on this computer.

I'm upset. I've called and called and nobody is responding to me. I'm going to see how I'm treated when I come to the store and see if I get results. Nothing has been resolved at all. I'm frustrated and stressed out

I have issue whether this a new computer. There is whole list of favorites on hard drive that do not belong to us. I am in Florida but plan on taking back as soon as we get home March.

Computer is fine, get a lot for the price. Overall feels super cheap though, camera is flimsy, keyboard and mouse are cheap and stiff, and monitor stand has weird felt on top and is super wobbly. Support not at all helpful.

My computer came alright and I was pleased with how it looked, but unfortunately, it only worked for less than a month. One day when turned on, a message appears on screen saying that the computer was entering the automatic repair mode, and the screen was frozen. I could not use the mouse or the keyboard to do anything. It turns out that the hardware itself is defective and the computer needs to be returned.

I bought this model new and it lasted 4 weeks. screen locked up and would not respond to mouse or keyboard. took it back to best buy where I go it from and computer person told me it was windows 11 problem, they got the exact same model new and same thing happened again. what a piece of junk. ended up costing me a lot off money

We spent about $400 for the geek squad to come out and set this computer up and transfer from our old computer all the files. The following day we turned it on the keyboard would not work. We could not use this computer. We had to get the geek squad out again on your schedule. He was able to fix it, but we’re just wondering if what else is gonna happen to this thing I would not buy this computer go for something else we always had HP‘s but I would not recommend this computer to anybody.

I was disappointed that BB could not sell the first computer I wanted, they said it was priced to low to sell it for that. Very disappointed with the manager on duty. I would call him a shister!

Monitor arrived without mouse keyboard and power supply

Every Windows update caused the PC to lock it up with a blue screen with errors.

LOUD and much slower than my last HP all in one.. I cant open other emails while on zoom.

I never could get the keyboard to work on computer!!! Tried 3 different keyboards. No luck!!! Took the whole thing back for my refund. The still only refunded me $24 out of $179.99... I am Very disfigurement about this and I want be Buying anything from you guys again!!!

I tried everything to fix it but the screen is too bright on lowest setting the monitor do not have controls to adjust the brightness or color.