Customer Ratings & Reviews

I was very impressed with Best Buy’s sales and service of this new Desktop, and a special thanks to the attention and extra assistance of “Hans” and “Bob” from the Geek squad who set up my programs and answered all of my questions.

I love my new computer, however I am experiencing serious issues with many of my files. I believe this is due to the transition to Windows 11 and not the computer. My one complaint about the computer is that I am old and it comes with no instructions about the changes for the Dell Inspiron I had. Help is not very helpful -- it refers me to a chat with others that have similar issues many of which do not match mine. I also often do not understand the terminology in the instructions and suggestions are often not identical to what is directed. I am very good at creating documents, but not good at all about the technology related to the equipment. I always have a home visit from the Geek Squad when I get new equipment installed or have serious issue. I have also used the remote help. I am not a fan of that. Many of those technicians are difficult to understand, poor communicators and very impatient. On three occasions the remote techs have taken control of my computer and made mistakes which I have to then arrange for an in-home visit by a Geek Squad tech to resolve the issue.

This was an open box purchase, and it was a great deal for the options and performance this computer has. Only issue was because it was open box, it came with a keyboard, but did not come with a mouse so I'm having to use my old ones, which is kind of a bummer. But great deal nonetheless.

My first Windows PC in many years. I have had Apple products for at least 15-20 years so I have to relearn the OS which isn't that bad but definitely different. I bought an Android cell phone and Samsung tablet computer and that is definitely a real challenge after Apple OS! Overall I recommend this HP computer.

The HP 27-inch All-in-One Desktop takes caring for the planet to the next level while also packed with everything to take on your day. Your home base for getting everything done.

I have had multiple challenges with this device. Which has led to ~2 hours of virtual Geek Squad support. Keyboard stops working intermittently usually at start up or idle. Would happen at least once daily. Tech support says it was part of the Windows 11 update from a month ago. Thankfully, that has not continued since Tech support ~ 2 days ago. Screen blinks black intermittently. This has continued even after Tech Support. Computer has shut down by itself 3 times in the 2 weeks that I have had it. I DO have it running on a surge protector with backup-battery, which did keep me connected with a power outage. So these self shutdowns are not apparently do to external power problems. This computer seems to run more slowly than my last computer which was not as powerful and did not have as much memory. I still get the running/waiting circle quite often, even since Tech support.

The computer is wonderful. The salesmen was fine however, the process of copying the data from our laptop to the all in one did not go as expected . The geek squad member we dropped our lap top off with was a bit rude and the one that returned it to us had no intention of helping us activate our info once transferred. Although I figured it out it was not what we were told would happen when we paid extra $200. Also when we picked up our new computer the person at the desk demanded identification which we didn’t have with us requiring us to find the salesman to verify us. I even had the sales receipt on my phone and when I tried to show it to him he refused to even look at it.

The HP All in One is an excellent computer. The 27” monitor makes it very easy to read the emails & other things. The price was quite reasonable at $999.99 and even better with a Price Match of $849.99.

Needed to replace a computer with Windows 10 that could not be updated to Windows 11. Very happy with my choice. It is a newer version of my old computer but more powerful. The picture quality is awesome. Crisp and sharp picture. Set up was fairly easy with one exception. The paper intended as th quick set up guide did not explain that the mini connection needed to wirelessly connect the keyboard and mouse was inside the mouse. The guide should make it clear that it needed to be removed from inside the mouse and placed into one of the computer USB slots.

This is our second HP All-in-One computer purchase and are very pleased with the fast performance and so easy to use. We are loyal and very happy HP owners!

This All In One computer is not only space saving, but it is over and above what we expected. It's speed is fast and viewing on the 27 inch screen is perfect.

This is a great desktop computer. I moved from Apple over to HP because of affodability and wasn't disapointed in this purchase. I recommend this computer to anyone wanting to make the switch. I am a part time graphic designer running heavy graphics programs without issue.

Very easy to use,, it really listens to what you say. I can't remember if it was AI or co-pilot but it kept saying things asking me if I wanted to do this. I had enough and i SAID i WISH YOU WOULD leave me alone. It said ok but if you need me I am here. End of problem

Very easy to set up and start working, Big clear screen is nice.

I love this computer. Huge screen. Fast. Definitely worth the money

Love what I chose. Perfect computer for me. So easy to find what I am looking for. It just fits in my life. I had trouble getting the printer to print, but a few clicks and I got it. Easy to operate.

Windows 11 working well. The All In One saves our limited space. The current chip is fast.

The computer is so fast and does more than I need it to which gives my store room to grow. Only downside is the stand. I’m continually putting the monitor back on the stand because it pops off every time I try to show a customer my screen

It works great great screen all in one is so much nicer was just installed today by geek squad & working great so far would recommend this computer & geek squad very friendly to use

This computer fits my needs. I use it for at home files, spreadsheets, docs, and more. It is a great size and so easy to use. I make tons of spreadsheets as an independent contractor so it is a good fit for me. I do recommend this computer.