Customer Ratings & Reviews

THIS IS STORE IN LAFAYETTE, LA IS VERY DISRESPECTFUL AND VERY PREJUDICE AND DISCRIMINATORY JUST BY THE COLOR OF YOUR SKIN OR IF YOU LOOK LIKE ANOTHER COUNTRY

This a a steal, i thought. Ordered an open box item, Excellent categoryif thead excellent wow!!!!!. It was suppose to be in the original packing? I didnt even have to open the box, was already open with one small pillow to proct the computer? Sent it back immediately!!!

We had to return this because it didn't work. Went back to the two separate systems.

I had to return this pc to the store, there was a sound issue out of the box and I was not impressed with the AMD chip, went with the other version that ran the intel chip and that was better.

No longer selling this item. I had a problem and could not get the same product as they are no longer making them

Have had it less than 2 months and getting blue screen regularly. Best Buy would'nt help, after less than 2 months. Don't recommend this computer, nor Best Buy.

Had it for 1 yr and 2 weeks. Purchased Jan 2024. Hard drive went bad 2 weeks after 1 yr warranty. Paid out of pocket to replace.

Seems to have a mind of its own. Opened tabs and browers automatically closing. Been frustrated since I got this computer. I definitely will be returning it.

Computer ran great for a year until the warranty expired and now it's not running and I have to take it in for repair.

Not good customer service with Geek Squad (home visits). They're in a hurry and many times your equipment is not set up properly.

In less than 7 days, this experienced 2 glitches. One was resolved digitally, the 2nd one, required me to go in to the store with it. Who needs that? Especially within 1 week of use? If you are a tech person, you can take your chances, if not, I do not recommend this. It's just a nice looking piece of equipment.

Why has this not been delivered?? Plus there is no information on line about where it is or why it’s delayed. Didn’t have any in stock. Beware to buy on line.

Poor picture quality and slow.... i regret this purchase

Mine locked up with no programs installed. Tried wired mouse and wired keyboard. No luck. Ran 2 embroidery machines for less than a year. Now, worthless. Please..... If this is an isolated event, then take this review as an exception! I love HP

Hasn't even been 2 years and it keeps shutting down and restarting itself after the last update.

Check your boxes!!!! I bought this $1,000 desktop with no power cord in there, now they act like they cant do nothing!

Locks up all the time. Slow. Neither the mouse nor keyboard worked from new.

Purchased a all in one computer on 7/20/2024 for 1099.99 and 17 days later saw it was on sale for 200.00 less, asked for price match, said I was 2 days late. Was told no return either, so BYE best buy after 20 plus years.

Service is the worst of the worst new staff seems that they do not care at all they do not want to help at all I have spend a lot of money during the yearsNO BODTY CARES

Purchased this in August 2024, it Died in December 2024.