Customer Ratings & Reviews

no c or d drive. Can't play DVD's or CDs. Installation was impossible I had to pay someone to come install it and my associated printer still doesn't work. Modem has insufficient access points. Worse purchase I've ever mad bar none

i bought as open box. i will never buy open box, when some one reaturn it there must be an isuses ! after box opening, noted, mouse was misisng, then monitor stand was not staying connected with monitor, monitor coming out from stand, with in 24 hrs went back to store and returned it. best thing was best buy refuneded full. in store customer service was Great .

Can't give a proper review because I bought the office program from Best Buy the same day I bought the computer and I can't get the program to work . Who ever thought it was a good idea to sell programs that need to be downloaded only didn't consider how difficult they make it for people to navigate the installation. With all the crazy security rules it makes it near impossible to navigate. Not a happy customer.

Keyboard didn't work and when I returned the keyboard shortly after I purchased i was told that they had to order another one and it would be mailed to me. But they recommended that I purchased another keyboard and return it when the replacement come in. Poor service from a company of this magnitude. I will not spend my money with Best buy again.

Had the computer 9 months and the motherboard went. Up until then it was perfectly fine. I just can't believe it crapped out that soon. My last HP all in one is still going (although slightly slower than I want) after 8 years. This model is clearly just a lemon. Very disappointed.

computer was garbage, nothing but problems. returned to Bestbuy. could only get store credit because i paid it off and closed the account with citibank. they probably dont care that i wont do any business with either again.

This a a steal, i thought. Ordered an open box item, Excellent categoryif thead excellent wow!!!!!. It was suppose to be in the original packing? I didnt even have to open the box, was already open with one small pillow to proct the computer? Sent it back immediately!!!

THIS IS STORE IN LAFAYETTE, LA IS VERY DISRESPECTFUL AND VERY PREJUDICE AND DISCRIMINATORY JUST BY THE COLOR OF YOUR SKIN OR IF YOU LOOK LIKE ANOTHER COUNTRY

I had to return this pc to the store, there was a sound issue out of the box and I was not impressed with the AMD chip, went with the other version that ran the intel chip and that was better.

No longer selling this item. I had a problem and could not get the same product as they are no longer making them

Have had it less than 2 months and getting blue screen regularly. Best Buy would'nt help, after less than 2 months. Don't recommend this computer, nor Best Buy.

We had to return this because it didn't work. Went back to the two separate systems.

Had it for 1 yr and 2 weeks. Purchased Jan 2024. Hard drive went bad 2 weeks after 1 yr warranty. Paid out of pocket to replace.

In less than 7 days, this experienced 2 glitches. One was resolved digitally, the 2nd one, required me to go in to the store with it. Who needs that? Especially within 1 week of use? If you are a tech person, you can take your chances, if not, I do not recommend this. It's just a nice looking piece of equipment.

Not good customer service with Geek Squad (home visits). They're in a hurry and many times your equipment is not set up properly.

Poor picture quality and slow.... i regret this purchase

Seems to have a mind of its own. Opened tabs and browers automatically closing. Been frustrated since I got this computer. I definitely will be returning it.

Computer ran great for a year until the warranty expired and now it's not running and I have to take it in for repair.

Mine locked up with no programs installed. Tried wired mouse and wired keyboard. No luck. Ran 2 embroidery machines for less than a year. Now, worthless. Please..... If this is an isolated event, then take this review as an exception! I love HP

Why has this not been delivered?? Plus there is no information on line about where it is or why it’s delayed. Didn’t have any in stock. Beware to buy on line.