Customer Ratings & Reviews

I have bought two. One was defective and returned. The other proved very difficult for my IT person to install remote access software, which has been installed on over a dozen of our PCs. Don't understand why, but I won't be buying another one. HP and Dell are typically our "go to" brands. Very disappointing.

Paul was great explaining everything- we got that and more! Opened up everything at home- worked on it everyday so we are almost back to normal!

Seems like a good purchase. Need more time to truly evaluate. One problem so far pertains to computer not responding after sitting idle for more than 30 minutes. You have push the on button off and on.

Average rating due to the excessive pre-loaded software that is of no use to me, removed a lot of it. Also average rating for lack of software needed to use computer to its fullest, I do not do subscription based programs, AI, or any thing in a cloud, hence is why I purchased a large HD. Also lack of CD rom/Burner, and non rechargeable or non-Bluetooth compatibility keyboard and mouse keep my rating at average.

Computer works well, screen is decent, keyboard would not work out of the box and no way to pair/reset it.

I am very disappointed, the keyboard doesn't turn on properly and I will be returning it. I am on my 3rd printer in a few months as they have all had issues with connecting to wifi and the cartridges say they aren't installed properly. I have had the techs out 2x to help me and they said to return products due to faulty issues.

I am very well pleased with the product and services I received from Best Buy.

The Machine is great. Unfortunately, it was cracked during shipment. I returned it and was issued full refunds. "Best Buy" generally has best products. This was my first time to encounter this.

The computer was just what I need. All the service and assistance I requested or needed was top notch. It was easy to build a trusting relationship, I will continue to enjoy shopping at Best Buy.

Purchase 2 of this product. They were set up Peer to Peer. Discovered 2 of the USB ports didn’t work. Have had to call Geek Squad to do a complete tune up of one within 3 weeks. Both couldn’t be done at the same time . The second one was running at a snails pace. QuickBooks Desktop have been a nightmare. Going between intuit and qeeksquad has take so much time! The old excuse: software company says its the hardware, geek squad say its the software.

Love it. Biggest thing is switching from a desktop to all in one there are some differences.

works better than my old one. You can always count on HP products, and the AMD Ryzen is fabulous

Computer arrived on time and setup went smoothly. Have always received professional help with purchases.

I'm still learning this computer, I'm trying to find tutorials for different apps.

Great service, made my purchase quick and easy. I have always been happy with my hp pc's. They last.

We are very pleased with the HP computer we purchased at Best Buy. Excellent customer service and excellent follow up tutoring.

Until now everything is working properly, lets see in a few month and i will re enter my review

Excellent product for the price. Gives you great instructions on how to set up.

Not all that happy with the functioning of this computer. Screen will black out for a few seconds. At times screen won't wake up after it goes to sleep. Cursor arrow won't appear at times depending on what you are using. The fan runs loud at times. No good reason is being given for these problems if it's the computer or Windows 11. Regardless my old system was superior to compared to this yet I had to buy because my old computer wouldn't support Windows 11.

Absolutely love my new all in one computer. It is everything I need.