Customer Ratings & Reviews

called geek squad to get to operate normally They took control of unit and checked that all was working normally. they installed webroot later the computer still must be restarted every time it sleeps for more than 15 mins, nothing works correctly until restart

Like the stand. Sound is a little questionable. Screen is great.

I’m not happy with my computer. I don’t believe it is using windows 11, brand new and using windows 10.

The computer would not connect to the internet as a wireless device

This is the second one, the first crashed the 3rd day. Went into sleep mode and tried to update, big problem. So far so good with the 2nd one.

All-in-One suits my need. Windows is much slower than Windows 1. Also the keyboard requires a lot more pressure on the keys than I am used to.

This item was defective when i purchased it Luckily i checked it out while i was in the store and returned it immediately.

Absolutely terrible machine! I bought 2 of these after much research to see if it was the fastest between it and another one with the intel processor. Thinking this one would be best, I got 2. Everything I say here has happened on BOTH machines. The color is garbage. The machine will fail to wake up once it goes to sleep, causing me to have to hold the power button until it goes off so I can restart it. On 1 machine, I even had to find the BIOS number for it to restart. If you use design software, be prepared to WAIT! Very slow! I do NOT recommend this machine AT ALL! This is ongoing and I came here today to see if it was too late to return them. Unfortunately, I missed the deadline by about a week.

Great desktop! I would recommend this PC to anyone.

Good product I Recommend this desktop to anyone very good

Most of the apps are unavailable to launch and open when I click on icons

Customer service is pretty bad. All they want is to sell instead of helping customers how to know the product.

I returned it cause it kept shutting off. It was a nice AIO but it kept shutting off for no reason. I’m assuming maybe why it was open box .

Computer stopped working after a month. Best Buy is not allowed to service HP products, so have to go thru HP, and I have spent countless hours trying to get this computer repaired thru HP. **This is a review of HP and not Best Buy. The Geek Squad member was very helpful and apologetic for HP's policies.

It’s been three weeks and so far my mother is pleased with it except for the fact she’s not able to get online due to issues on the HP side of things!! Maybe they’ll have it fixed today. Could not connect with the WiFi!!

The computer is ok, but the numbers 3 & 6 stick so it makes it fun as a bookkeeper to always have my numbers wrong. I've never had so many number mistakes until I got this computer/monitor/keyboard. I also don't like the way the computers are telling us how we have to do things now instead of just doing it the way we want. AI sucks!!!!!!!!!!!

A 1 star rating due to a customer service failure for replacing a keyboard that won't power up due to no contact of the batteries. This is highly unusual and I still hope to get this resolved if I can get a response from Best Buy. I've emailed, called twice and driven to our local store twice in an attempt to get this resolved. My first trip to the store was a little over two weeks ago. I am extremely disappointed in the response, or rather lack of response from customer service. If this isn't resolved soon, I will return the entire system just because I can't get a working keyboard.

In less than 7 days, this experienced 2 glitches. One was resolved digitally, the 2nd one, required me to go in to the store with it. Who needs that? Especially within 1 week of use? If you are a tech person, you can take your chances, if not, I do not recommend this. It's just a nice looking piece of equipment.

Missing power cord. Poor customers service at Fox Point when I attempted to purchase a universal cord. I guess I will order from Amazon

This is one of the worst computers I ever purchased! It has horrible sound and mic. I even tried buying an extra soundbar and speakers, it still is very poor! In addition, the base isn't as supportive as other computers. I truly regret this purchase!!!