Customer Ratings & Reviews

The computer would not connect to the internet as a wireless device

This item was defective when i purchased it Luckily i checked it out while i was in the store and returned it immediately.

Computer stopped working after a month. Best Buy is not allowed to service HP products, so have to go thru HP, and I have spent countless hours trying to get this computer repaired thru HP. **This is a review of HP and not Best Buy. The Geek Squad member was very helpful and apologetic for HP's policies.

I returned it cause it kept shutting off. It was a nice AIO but it kept shutting off for no reason. I’m assuming maybe why it was open box .

Customer service is pretty bad. All they want is to sell instead of helping customers how to know the product.

In less than 7 days, this experienced 2 glitches. One was resolved digitally, the 2nd one, required me to go in to the store with it. Who needs that? Especially within 1 week of use? If you are a tech person, you can take your chances, if not, I do not recommend this. It's just a nice looking piece of equipment.

The unit may have been 100% if all the parts were included but being an OPEN BOX EXCELLENT, the original buyer failed to include the power adapter and cord. I had another smaller issue with the screen mount being bent but Best Buy Geek resolved that. There is no way that Best Buy reviews the content of an open box or they don't know what a power supply / cord is.

I am on my third pc of this model. The hard drive has crashed 2 other times and I have only had this PC for less than a year. They gave me a third one now, but I have no expectations it will last. I expected better from HP.

Missing power cord. Poor customers service at Fox Point when I attempted to purchase a universal cord. I guess I will order from Amazon

This is one of the worst computers I ever purchased! It has horrible sound and mic. I even tried buying an extra soundbar and speakers, it still is very poor! In addition, the base isn't as supportive as other computers. I truly regret this purchase!!!

It was easy to set up but have had some issues since I can't take it back so I figured it out myself

This was an open box item that was suppose to be Geek Squad Certified. I think all that was done was put back out for sale. The very first day that I had it the screen had issue with turning a brownish color. I returned the first chance that I got as I did not want to be stuck with having to pay for repairs.

I spend over $1k and couldn't get any keyboards to work. I finally went to the HP website to look up the driver's for my all-in-one and according to HP, the Windows 11 version 23H2, which this computer has, is incompatible. The touchscreen keyboard has to be open through accessibility each time, no task bar availability. I can't apply any icons to my desktop. Can't install Google apps at all. Think I'm going to check out the Lenovo I loved my Lenovos

This computer was a refurb and is powering down unexpectedly. I haven’t gotten around to looking into return options but probably will, if I can.

Locks up all the time. Slow. Neither the mouse nor keyboard worked from new.

I won't buy from Best Buy again...Geek squad is a total rip off...They wanted $500 to hook my computer up...Got it done faster and locally for half the price...It's pretty sad when you're a senior and handicapped, you still can't get help without getting ripped off....WON'T BE BACK!!!

i bought as open box. i will never buy open box, when some one reaturn it there must be an isuses ! after box opening, noted, mouse was misisng, then monitor stand was not staying connected with monitor, monitor coming out from stand, with in 24 hrs went back to store and returned it. best thing was best buy refuneded full. in store customer service was Great .

I’m just used 1 or 2 hours 5 day/ week. After 6 months I’m updated the software and my computer can not turn on. I take it to best buy and waiting for fix it . It’s take a month already but Still waiting.

The computer is okay but the software is a mess. Microsoft 11 has caused me to have to restart the computer after every start just to sigh in with my pin.

Can't give a proper review because I bought the office program from Best Buy the same day I bought the computer and I can't get the program to work . Who ever thought it was a good idea to sell programs that need to be downloaded only didn't consider how difficult they make it for people to navigate the installation. With all the crazy security rules it makes it near impossible to navigate. Not a happy customer.