Customer Ratings & Reviews

I have been working with Robby, Freddy, Owen, Sina, Forest and Ashley these last few weeks on my new PC. All the above were amazingly helpful, knowledgeable and patient with all my questions. My PC was delivered by OnTrac on Tuesday as promised. And Joseph did the home installation/set up and data transfer which went smoothly as well. I expected it to take several hours but he completed everything much faster. Highest praise for everyone at Best Buy/Geek Squad. As always I enjoy letting Management know when their employees do a Superior job!!! Take care, Cathy

Little things should be better -- the mouse is clunky; the surface of the unit base is felt-like, and attacts & retains a lot of dust and pet hair. One not-so-little thing is the microphone, it's either poor quality or poorly placed. To use it for searching I have to be very close to the unit (2-3") and there can't be any background noise at all, or else what I say is misunderstood. It's just about worthless and I end up typing for searches instead of speaking. Very annoying and time-wasting.

This is an exciting very easy to use CPU, I really enjoy the new clarity of the screen and the quick responses as I maneuver my searches and conduct business. I know now this is the best choice, and this is also my upgrade from my old Windows 10. Thanks again to the Best Buy personell which gave me the information needed to complete the purchase. LB

Really great computer works flawlessly, im able to do anything and everything i need to with this computer,

Perfect for my work and personal. So easy to set up as well. Love the bigger screen too.

Very nice upgrade to the office computer. The touch screen is awesome and it’s super fast. Very happy with the upgrade!!!

I love the big screen . I am still learning windows 11, but so far i love it. I highly recommend my new computer. It is easy to use and i am very happy with it

Considering my old computer is running windows 8, this was a huge improvement.I love the 27" screen.

i like how its good and keeps me enjoying playing games and checking my emails

Easy to set up and use. Very quick without lagging, Love the larger screen size for those of us who need it. All around this is excellent and user friendly.

I had the Geek Squad to download everything from my old computer to my new one. They didn't tell me that the programs would not be downloaded to the new computer just the files. In order to open up my files, I had to install new programs.

I haven't had a PC like this at home for a long time, and I definitely love it. Its performance has impressed me.

The computer was super easy to set up and I'm really enjoying the touch screen feature.

Love this computer ! Fast and very sharp look . Bought it as a gift and the price point was affordable and couldn’t be happier

I’m loving the features on this computer - the touch screen and the speed to mention few. It’s great!

After several months of use I would say it did a great jobs fast, reliable and great computer for biz use

Very nice system with clean lines and runs fast. The 27” display is good on the eyes and is an all around excellent work system.

Our previous HP died. Very happy with this computer. Fast, bright sharp display. Setup was fast and easy. I was especially impressed with the Best Buy sales agent. I asked about ryzen vs intel besides $$$. She gave me the pluses of ryzen instead of steering me to the pricier intel. I am very happy with this purchase and would recommend.

27 inch screen is great. data transfer ftom old machine very helpful. replaced keyboard and mouse with those from my old computer as they disconnected several times after an update. keyboard has no reconnect botton. overall the new hp computer works very well

Computer is the same size as older model but with a smaller information band on the bottem. More compact than older model