Customer Ratings & Reviews

The computer is good I don't like that it has Very few inputs in the back, will need an adaptor to hook up cables.

It’s been three weeks and so far my mother is pleased with it except for the fact she’s not able to get online due to issues on the HP side of things!! Maybe they’ll have it fixed today. Could not connect with the WiFi!!

Missing power cord. Poor customers service at Fox Point when I attempted to purchase a universal cord. I guess I will order from Amazon

A 1 star rating due to a customer service failure for replacing a keyboard that won't power up due to no contact of the batteries. This is highly unusual and I still hope to get this resolved if I can get a response from Best Buy. I've emailed, called twice and driven to our local store twice in an attempt to get this resolved. My first trip to the store was a little over two weeks ago. I am extremely disappointed in the response, or rather lack of response from customer service. If this isn't resolved soon, I will return the entire system just because I can't get a working keyboard.

This was an open box item that was suppose to be Geek Squad Certified. I think all that was done was put back out for sale. The very first day that I had it the screen had issue with turning a brownish color. I returned the first chance that I got as I did not want to be stuck with having to pay for repairs.

The computer would not connect to the internet as a wireless device

I’m just used 1 or 2 hours 5 day/ week. After 6 months I’m updated the software and my computer can not turn on. I take it to best buy and waiting for fix it . It’s take a month already but Still waiting.

I won't buy from Best Buy again...Geek squad is a total rip off...They wanted $500 to hook my computer up...Got it done faster and locally for half the price...It's pretty sad when you're a senior and handicapped, you still can't get help without getting ripped off....WON'T BE BACK!!!

The unit may have been 100% if all the parts were included but being an OPEN BOX EXCELLENT, the original buyer failed to include the power adapter and cord. I had another smaller issue with the screen mount being bent but Best Buy Geek resolved that. There is no way that Best Buy reviews the content of an open box or they don't know what a power supply / cord is.

Had to return HP was having issues with this unit. Bought a Dell

I am on my third pc of this model. The hard drive has crashed 2 other times and I have only had this PC for less than a year. They gave me a third one now, but I have no expectations it will last. I expected better from HP.

This computer was a refurb and is powering down unexpectedly. I haven’t gotten around to looking into return options but probably will, if I can.

It was easy to set up but have had some issues since I can't take it back so I figured it out myself

I spend over $1k and couldn't get any keyboards to work. I finally went to the HP website to look up the driver's for my all-in-one and according to HP, the Windows 11 version 23H2, which this computer has, is incompatible. The touchscreen keyboard has to be open through accessibility each time, no task bar availability. I can't apply any icons to my desktop. Can't install Google apps at all. Think I'm going to check out the Lenovo I loved my Lenovos

no c or d drive. Can't play DVD's or CDs. Installation was impossible I had to pay someone to come install it and my associated printer still doesn't work. Modem has insufficient access points. Worse purchase I've ever mad bar none

i bought as open box. i will never buy open box, when some one reaturn it there must be an isuses ! after box opening, noted, mouse was misisng, then monitor stand was not staying connected with monitor, monitor coming out from stand, with in 24 hrs went back to store and returned it. best thing was best buy refuneded full. in store customer service was Great .

Had the computer 9 months and the motherboard went. Up until then it was perfectly fine. I just can't believe it crapped out that soon. My last HP all in one is still going (although slightly slower than I want) after 8 years. This model is clearly just a lemon. Very disappointed.

Keyboard didn't work and when I returned the keyboard shortly after I purchased i was told that they had to order another one and it would be mailed to me. But they recommended that I purchased another keyboard and return it when the replacement come in. Poor service from a company of this magnitude. I will not spend my money with Best buy again.

Can't give a proper review because I bought the office program from Best Buy the same day I bought the computer and I can't get the program to work . Who ever thought it was a good idea to sell programs that need to be downloaded only didn't consider how difficult they make it for people to navigate the installation. With all the crazy security rules it makes it near impossible to navigate. Not a happy customer.

computer was garbage, nothing but problems. returned to Bestbuy. could only get store credit because i paid it off and closed the account with citibank. they probably dont care that i wont do any business with either again.