Customer Ratings & Reviews

I’m not happy with my computer. I don’t believe it is using windows 11, brand new and using windows 10.

A great PC for my design work and for other work at home

Great shopping experience and I love my new HP 27" touch-screen all in one computer

Exchanged for 32” HP all in one - worth the trade for sale price

Just what I needed - in stock and at a reasonable price

Like the stand. Sound is a little questionable. Screen is great.

All-in-One suits my need. Windows is much slower than Windows 1. Also the keyboard requires a lot more pressure on the keys than I am used to.

Customer service is pretty bad. All they want is to sell instead of helping customers how to know the product.

Absolutely terrible machine! I bought 2 of these after much research to see if it was the fastest between it and another one with the intel processor. Thinking this one would be best, I got 2. Everything I say here has happened on BOTH machines. The color is garbage. The machine will fail to wake up once it goes to sleep, causing me to have to hold the power button until it goes off so I can restart it. On 1 machine, I even had to find the BIOS number for it to restart. If you use design software, be prepared to WAIT! Very slow! I do NOT recommend this machine AT ALL! This is ongoing and I came here today to see if it was too late to return them. Unfortunately, I missed the deadline by about a week.

I returned it cause it kept shutting off. It was a nice AIO but it kept shutting off for no reason. I’m assuming maybe why it was open box .

I am very disappointed, the keyboard doesn't turn on properly and I will be returning it. I am on my 3rd printer in a few months as they have all had issues with connecting to wifi and the cartridges say they aren't installed properly. I have had the techs out 2x to help me and they said to return products due to faulty issues.

Most of the apps are unavailable to launch and open when I click on icons

Great desktop! I would recommend this PC to anyone.

Good product I Recommend this desktop to anyone very good

This is the second one, the first crashed the 3rd day. Went into sleep mode and tried to update, big problem. So far so good with the 2nd one.

The computer is good I don't like that it has Very few inputs in the back, will need an adaptor to hook up cables.

Computer stopped working after a month. Best Buy is not allowed to service HP products, so have to go thru HP, and I have spent countless hours trying to get this computer repaired thru HP. **This is a review of HP and not Best Buy. The Geek Squad member was very helpful and apologetic for HP's policies.

The computer is ok, but the numbers 3 & 6 stick so it makes it fun as a bookkeeper to always have my numbers wrong. I've never had so many number mistakes until I got this computer/monitor/keyboard. I also don't like the way the computers are telling us how we have to do things now instead of just doing it the way we want. AI sucks!!!!!!!!!!!

It’s been three weeks and so far my mother is pleased with it except for the fact she’s not able to get online due to issues on the HP side of things!! Maybe they’ll have it fixed today. Could not connect with the WiFi!!

A 1 star rating due to a customer service failure for replacing a keyboard that won't power up due to no contact of the batteries. This is highly unusual and I still hope to get this resolved if I can get a response from Best Buy. I've emailed, called twice and driven to our local store twice in an attempt to get this resolved. My first trip to the store was a little over two weeks ago. I am extremely disappointed in the response, or rather lack of response from customer service. If this isn't resolved soon, I will return the entire system just because I can't get a working keyboard.