Customer Ratings & Reviews

This computer was a refurb and is powering down unexpectedly. I haven’t gotten around to looking into return options but probably will, if I can.

Locks up all the time. Slow. Neither the mouse nor keyboard worked from new.

I won't buy from Best Buy again...Geek squad is a total rip off...They wanted $500 to hook my computer up...Got it done faster and locally for half the price...It's pretty sad when you're a senior and handicapped, you still can't get help without getting ripped off....WON'T BE BACK!!!

i bought as open box. i will never buy open box, when some one reaturn it there must be an isuses ! after box opening, noted, mouse was misisng, then monitor stand was not staying connected with monitor, monitor coming out from stand, with in 24 hrs went back to store and returned it. best thing was best buy refuneded full. in store customer service was Great .

I’m just used 1 or 2 hours 5 day/ week. After 6 months I’m updated the software and my computer can not turn on. I take it to best buy and waiting for fix it . It’s take a month already but Still waiting.

The computer is okay but the software is a mess. Microsoft 11 has caused me to have to restart the computer after every start just to sigh in with my pin.

Can't give a proper review because I bought the office program from Best Buy the same day I bought the computer and I can't get the program to work . Who ever thought it was a good idea to sell programs that need to be downloaded only didn't consider how difficult they make it for people to navigate the installation. With all the crazy security rules it makes it near impossible to navigate. Not a happy customer.

Keyboard didn't work and when I returned the keyboard shortly after I purchased i was told that they had to order another one and it would be mailed to me. But they recommended that I purchased another keyboard and return it when the replacement come in. Poor service from a company of this magnitude. I will not spend my money with Best buy again.

no c or d drive. Can't play DVD's or CDs. Installation was impossible I had to pay someone to come install it and my associated printer still doesn't work. Modem has insufficient access points. Worse purchase I've ever mad bar none

Had the computer 9 months and the motherboard went. Up until then it was perfectly fine. I just can't believe it crapped out that soon. My last HP all in one is still going (although slightly slower than I want) after 8 years. This model is clearly just a lemon. Very disappointed.

Waiting on the store manager of geek squad to resolve an issue

This a a steal, i thought. Ordered an open box item, Excellent categoryif thead excellent wow!!!!!. It was suppose to be in the original packing? I didnt even have to open the box, was already open with one small pillow to proct the computer? Sent it back immediately!!!

No longer selling this item. I had a problem and could not get the same product as they are no longer making them

computer was garbage, nothing but problems. returned to Bestbuy. could only get store credit because i paid it off and closed the account with citibank. they probably dont care that i wont do any business with either again.

Had to return HP was having issues with this unit. Bought a Dell

I had to return this pc to the store, there was a sound issue out of the box and I was not impressed with the AMD chip, went with the other version that ran the intel chip and that was better.

THIS IS STORE IN LAFAYETTE, LA IS VERY DISRESPECTFUL AND VERY PREJUDICE AND DISCRIMINATORY JUST BY THE COLOR OF YOUR SKIN OR IF YOU LOOK LIKE ANOTHER COUNTRY

Have had it less than 2 months and getting blue screen regularly. Best Buy would'nt help, after less than 2 months. Don't recommend this computer, nor Best Buy.

Poor picture quality and slow.... i regret this purchase

Not good customer service with Geek Squad (home visits). They're in a hurry and many times your equipment is not set up properly.