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Customer reviews

Rating 4.7 out of 5 stars with 588 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 588 reviews
  • Rated 2 out of 5 stars

    Cartridge Print Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought my laser printer in to have Geek Squad install it. (My first replacement) Now, I know how to do it. I'm disappointed in the quality of print. Though I haven't changed any settings, if even possible to set a lighter print for economical purposes, the print is much lighter than the original cartridge provided for most of its life! I've printed fewer than a dozen pages and thought, with each successive one, the print would be darker.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am very sorry that your cartridge doesn't seem to be a good one. I can understand why you rated this rather low.

      You can try adjusting the settings, but if doesn't seem to work, you can return it or exchange it either to the store or by mail. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    Cartridge Usage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is average. The product doesn't last very long. You no more than start to use it and it dries up soon thereafter.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Toner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a toner did not get the 1000 pages like reviews say but did get over 500 which is not bad for the price of the toner

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Is just ink nothing special.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but it's expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ink lasts and average amount of time and it is quite expensive. It does work though.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP toner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints Okay... sometimes prints lighter on one side than the other.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Toner does not last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The life of the toner does not last long. Max page is around 100

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The printer came with limited toner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to get this with the printer because it comes with a limited toner cartridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best toner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy this toner because it is long lasting

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great, pricey

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer itself is ok, the cartridge does not last what is advertised…

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hey there,

      Oh no! I see you are not getting the page yields that were advertised. I would like to help improve your customer experience and get the full value out of your cartridges.

      - Just to let you know, the page yields in the advertisements are an average. Print capacity varies depending on the printer, habits, paper, and other factors.

      - To save ink, limit the time your printer is active. Turn off the printer, when possible.

      - Avoid printing lots of designs, graphics, images, or very text-heavy pages.

      - Thick paper can use more ink as well.

      Amanda
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Less than 200 prints and the Cartridge is empty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not even print 200 pages; now the status shows the cartridge is empty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    First time tablet user.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to transition from laptop to this tablet. So far very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer but the toner is 1\2 the cost of a new one . But overall good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    lemon versus lousy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toner cartridge crapped out after less than 100 copies. Don't know if it was just a lemon or whether all HP toners are this bad.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Fred,

      I am sorry that you have had this experience. Perhaps you were printing a lot of high-density print jobs. High-density prints (such as images and graphs) will use up a cartridge faster.

      Here are some things that might help you get savings:
      - Most people have found that the X version of the cartridges are a much better value, if your printer can use them.
      - Make use of the printer's draft mode whenever possible, to help stretch out the toner

      If it appears that poor performance is due to a defect, you should look into returning it to the seller.

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer will freeze a lot , I got cartridges twice and still I need new one every week, waste of money and time, get another printer and save your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Bringing the cartridge back to does not print! DUD!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great printer if working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer produced large amount of smoke when plugged in

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    That came quick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I got the wrong product. Went to the store to exchange it. I was concerned because I had opened it. They could see it hadn't been used, and immediately started the return process, and I fit my printer ink a few days later.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience easy online purchase so easy and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    jimvee

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Laserjet 48A is a very good value over another supplier

    I would recommend this to a friend