Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 9367 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers enjoy the convenience and ease of use associated with the $5 Instant Ink Prepaid Card, finding the automatic ink delivery and setup process straightforward and beneficial. Many appreciate the value and reliability of the instant ink feature, highlighting the elimination of the need to manually purchase ink cartridges. The overall experience is described as seamless and positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 452 Showing 9,021-9,040 of 9,367 reviews
  • Rated 1 out of 5 stars

    Great idea if it’s applicable for your printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately our printer is not supported by this plan. We have to go out and just purchase more ink when it gets low.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the card for freaking free with a printer after reading it and trying to set it up decided it was worthless did not do it even though it was free

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't try it. I heard that they get notify as soon as youre out ink and it orders by itself. Disney like that idea.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER GOT ANY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER GOT ANYTHING DELIVERED OR OUT OF IT. CANNOT USE IT EVEN AFTER I REGISTERED IT AND IT HAS BEEN OVER A MONTH.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Needs to Do Better

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased these on multiple occasions and the cartridges tend to behave as if they’re empty when they’re not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MR. JAMES HOWELL

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY DISATIFIED VERY SLOW OPERATING DOESNT GET A LOT OF PAGES WITH INK. ALWAYS HAVE TO ADJUST IT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a high-usage user like me, this is not the way to get your ink. Pricey and potential to run out frequently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ink

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this since I could not get the printer to work so therefore I cannot give a review.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink

    Rated 5 out of 5 stars

    Lifesaver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is lifesaving. It saves so much time on driving, waiting and money. Knowing that ink is coming every month or when I run out is amazing. Deff worth the money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really something I care about as an add on and the service itself will not be used as toner can be bought for cheaper else ware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer not to be negative, The way this offer is marketed is as "free". But it is not, especially if you take the printer back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misunderstood

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I misunderstood how the 6 month free ink and toner works. You get $5 off your next cartridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor program

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were never able to get this to work. It's a shame because ordering the correct cartridge was difficult.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ink

    Rated 5 out of 5 stars

    Incredible Deal and Print Quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We signed up for this plan about 7 months ago when we bought the new Envy 5530. I was a little doubtful about the deal because it sounded too good to be true (and you know what they say about deals that seem too good to be true). Well, I'm now pleasantly surprised to say this one lives up to the bill! We signed up the day we got the printer and HP mailed us a welcome kit. As promised, they didn't start charging our monthly rate until we put the new cartridge in (which took a couple months). The new cartridges seem to print better quality than the ones that came with the printer. I LOVE that you can monitor your pages printed on the instant ink website. You can even view past print jobs or scan jobs. HP also sends a “warning email” when you get close to your allotted pages to help you manage the use. We have gone over by a few pages each month and happily paid the extra $1 for more pages. The nice thing is that un-used pages (up to a limit) are rolled over to the next month so you don't lose them. It sounds funny, but it seems like we enjoy printing more now. What I mean by that is if we want something printed, we just print it. We used to hesitate because it would use too much ink... so we may try and go into the settings and select "draft mode" so it wouldn't use as much ink (which resulted in a poor printout). Or when my kids want to print something colorful like a picture or something I would cringe at the amount of ink it used... I now respond, "go for it'... it all costs the same. In addition, we are going to save a TON! That's $36 - $48 per year to take care of all our printing needs!!! We used to spend over $120+ on print cartridges and then tried to conserve (as explained above) and just generally didn't like to print anything. We have enjoyed this service so much now that we set my parents up with the same printer and service. Don't have any negatives to point out at this time. However, I'll update this if I do run across any.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Why I didn’t received my monthly package

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very disappointed because I m paying every month and I didn’t received this package only I received one month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't how it was described. Can only use if you sign up for monthly ink. Not worth it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can not use as printer will not work on wireless network. Lost $5.00 to purchase monthly plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hp ink offer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hp ink offer is tricky because if you use the preloaded offer, you will forfeit the free ink plan going forward.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello there,

      I am very sorry to hear that you are displeased with our instant ink program. It is always our main goal to provide the most polished offers to our customers.

      To clear all the things out, please don't hesitate to contact HP's Instant Ink support team using this phone number: 1‑855‑785‑2777

      In the meantime, please remember that if you have any questions or concerns, you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: support.hp.com/us-en/contact-hp

      Kacper
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Sucks if you print alot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told at the store that I get unlimited ink for a small fee.. I got the thing home and found out it was 500 page maximum..boooooo...bad buisness

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A RIP off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counting of how many pages you print is not accurate. They are lying about how many pages you print. Do not waste your money!

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I am very sorry to hear that you have had a problem with how the pages are counted. That does sound frustrating!

      There is a record of how many pages you have printed, how many rollover pages are available, and how many additional pages you have purchased. You can access the record by signing in at: hpinstantink.com.

      If you think that the count is not accurate, you can contact the Instant Ink team via email at [email protected] (subject – HP Instant Ink Account Follow- Up) so that the issue can be resolved.

      Mary
      HP Care
      hp.com/support HP