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Customer reviews

Rating 4.7 out of 5 stars with 3082 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers consistently note the superb ink quality and its longevity. The affordable price is also frequently praised, along with the cartridges' ease of use and compatibility with various HP printers. Positive feedback highlights the product's value and user-friendliness. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,082 reviews
  • Rated 2 out of 5 stars

    I understand why they charge to make copies now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive and didnt last long at all.i am very unpleased with how little product you get for so much money.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that the cartridge didn't last long. I can understand if you are disappointed.

      Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.

      If the poor performance appears to be due to a defective cartridge, please consider returning it to the seller. You can return it or exchange it either to the store or by mail. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ink quality

    Rated 1 out of 5 stars

    FAith

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP-60 2-Pack black ink cartridge was dry. Red cartridge was good.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Faith,

      I was sorry to hear that the cartridge appeared to be empty when you got it. I can understand if you are unhappy about that.

      Since it appears that the product was defective when you got it, you can see about returning it. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Don't last and overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all other brands of printers (canon, epson, brother, etc.) HP ink cartridges do not last long at all. I'm sure this is why printers are so cheap because companies know that once you have their printer you'll be spending unbelievable amounts of money on cartridges. On top of this - my HP printer will not print in black and white without a working color cartridge installed so if I don't use a lot of color it will eventually dry up and need to be replaced anyway. Ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow my order for HP63 2-pack ink changed after submitting to HP60. I also tried to cancel for other reason (was going to switch to just black) but was too late. I just tried to install the black ink today and realized it was not the HP63 but already opened. I assumed the order was correct and did not see the 60 on the box. Can I return and exchange ??

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am very sorry that your order was not correct. I can understand why you rated this so low.

      You can discuss an exchange with either with the store or by mail. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Rated 4 out of 5 stars

    needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was comparable to other stores and online that i looked at

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    last longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the printing capacity of this product and last longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great product. Would recommend it to a friend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last very long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that the cartridge had issues after the first 20 pages of printing. HP cartridges seem to have this issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black ink didn't last a month. Looks like I will be looking for a new printer and it most likely won't be an HP.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 1 out of 5 stars

    Color ink lasted 2 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy regular HP ink. Buy the XL size it last 4 t8mes as long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All printer ink is way too expensive. Printer prices are cheap and then you have to buy ink frequently

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The ink cartridge runs low too quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink cartridge runs out quickly. Not enough photocopies can be made per cartridge.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Joe,

      I was very sorry to hear that the cartridge seems to run out to quickly for you. That is not the kind of experience we strive for!

      Buying the XL versions of the cartridges might be a better value for you. Here are a few facts about ink usage that might help too:
      - A high-density print (like a photo or graph) will use the ink more quickly than a text-only document, especially if the paper is highly absorbent and the environment is dry.
      - Using the draft and black only settings on your printer can help save ink.
      - Shutting the printer down between uses can help. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the cartridges are protected from excess drying.
      - If you suspect that the low page yield was caused by a defective cartridge, you are always free to contact the seller about it.

      If none of those tips work, and if a defective genuine HP cartridge is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach out to us for support: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ink quality

    Rated 1 out of 5 stars

    use this product all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product-use all the time and lots of these-do not like the cost

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You have to keep getting more ink cartridges! Ugh!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all of these ink cartridges they have a minimum of ink, and you pay dearly for them. Ugh!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems I'm always replacing these. Wish they'd last longer, especially for the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to using the 60X and this did not come up to my expectations of HP products.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not long lasting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem as though as soon as I start using the ink, it’s gone! Uuurgh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Black cartridge has a "short" and won't print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an HP D110 PHOTOSMART inject printer . It was running low on color so I bought a combo pack of HP 60 CLR + HP 60 BLK. The color cartridge is fine but when the black cartridge is inserted the software says it has a "short" and won't let me due anything. I'll take it back to store but quality control has slipped.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ink cartridge ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey item cost as much as the printer Hp show lower the price for this item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this ink and 2 weeks later when I installed it, no ink in the cartridge. Took it back to Store, they wouldn’t replace it, was told to contact HP. Still trying to contact them. Really disappointed with this purchase. Won’t buy ink from Best Buy anymore due to shelf life!

    No, I would not recommend this to a friend