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Customer reviews

Rating 4.7 out of 5 stars with 3082 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers consistently note the superb ink quality and its longevity. The affordable price is also frequently praised, along with the cartridges' ease of use and compatibility with various HP printers. Positive feedback highlights the product's value and user-friendliness. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,082 reviews
  • Rated 2 out of 5 stars

    Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contains very little ink. I've only printed 10 pages and now it's low.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchasing ink for desktop computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed HP ink for my desktop computer. I recycled some old ink cartridges and was able to get a discount. I used my Best Buy card and got additional discounts. The person helping me was helping everyone but was able to get the job done. He was quiet but efficient.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi barbie, thank you for purchasing HP 60 2-pack Black/Tri-color Ink Cartridges. I am glad to know that you are happy with the support provided. You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi HP

  • Rated 2 out of 5 stars

    Good high school laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted a simple laptop for my daughter for high school

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Miss handling my order, but re shipping the ink a.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me a sealed HP 60 ink cardboard box and inside was the wrong black ink cartridge 65xl and both cartridges packaging was opened with the tape off the cartridge for protection and "never used."

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Eric,

      I am very sorry that your order wasn't a good one. It does seem like it was mishandled.

      You can return it or exchange it either to the store or by mail. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    Doesn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ink but won't last Long hard to put in printer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad batch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this product. While it came in a sealed box, the plastic around the cartridges were open and the tabs were off. The ink did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    great ink pack for my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a printer from my o aunt who passed away. My family needed tp print out some forms and pictures.I went to Best Buy since I have a loyalty and rewards program. I was able to find the color combo Ineeeded at a great price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this multi-color cartridge because you did not have in stock the black only cartridge. Not happy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase this product from Best Buy, I did not had a problem before un till this time , one of the inks was dry.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not original?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the cartridge (very expensive), the printer said... Please install an original cartridge... give me a break! I had to insert & reinsert many times until the printer decided to accept the new cartridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Box list my printer on the box but the printer said the cartridges weren't communicating and i already opened them so i cant return them

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that your cartridges didn't work. I can understand why you want to return them.

      Information about returning it to the store or by mail can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary Chris
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this ink brand new and the color ink did not work at all. Whatever ink did work was faded. I bought new ink somewhere else and it worked so I knew it wasn't my printer. So upset with my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Received the original box already open

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was delayed and when I received it, it was already open, the only thing holding the original box together was the Best Buy order sticker.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wrong item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is not what i order i order number 63 not 60 still seen no how to return it ? i think i try to go to the store this week.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that your cartridge was not the correct one. I can understand why you want to return it.

      Information about returning it to the store or by mail can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary Chris
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    cartridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sent me a cartridge with the ink dried up and I cannot get through to anyone to save my life.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted my time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t what I intended to order. Not sure why Best Buy decided to show it as the FIRST dual pack when searching for 63.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink last only for a couple print outs and finished it. I didn't go to the store to return o exchange it for a new one because I've thrown the receipt rand the ink boxes...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Color ink would not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this black and color ink cartridge. The color ink cartridge would not work. I kept getting a error code. The black worked fine.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that one of the cartridges you received didn't work right. We never like to hear that a customer got a cartridge that wasn't perfect!

      I would advise you to contact the seller to ask for a replacement.

      You can contact us if this was a defective genuine cartridge (and is still within the warranty ends date on the cartridges): hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    Works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the cost you have to pay for this item, I believe that it should last longer. I spend too much money on ink.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ink refills for printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp is hit or miss. The black ink in the box did not work. This is the second time this he happened to me. Such an inconvenience

    No, I would not recommend this to a friend