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Customer Ratings & Reviews

$67.99

Customer reviews

Rating 4.7 out of 5 stars with 13858 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers appreciate the excellent ink quality, which is frequently highlighted as a major positive. They also value the product's good price, ease of use, and overall strong performance. Furthermore, customers find the compatibility information clear and appreciate the availability of the cartridges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 681 Showing 13,601-13,620 of 13,858 reviews
  • Rated 1 out of 5 stars

    lots of $$$ for little ink & few pages printed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As this is a printer for work-at-home & work only,as my job supplied it I have to use exclusively HP cartridges. They SUCK!!! Print maybe 50 pages a month & have to buy new cartridges approx. every 8 - 10 weeks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Black ink cartridge runs low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing new cartridges and running the required test for color sharpness the black cartridge already showed 1/4 empty while the color ones were still showing full.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    63 not 61

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the wrong one and I'm out $50 dollars again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nice tablet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Surface tablet about two years ago. I took it to Best Buy to have repair work done only to be told they no longer service them. I was highly disappointed and will no longer shop at Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad batch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the cartridge 3 weeks ago and printed a few pages and now I get an alert saying I'm low on ink. I hope I can a free replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs to be cheaper

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't get enough prints out of this for the price. Ink should be cheap, I'm looking into alternatives for my printing needs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think that the quality and/or quantity of the ink is good as it used to be. I will keep buying just the black ink instead of the combo.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I am very sorry to hear that you are questioning the quality and quantity of the ink in the cartridges. We always strive to make our products to be of good quality.

      When it seems that the low page yield or quality of the ink was caused by a defective cartridge, you are always free to contact the seller for a replacement.

      If a defective genuine HP cartridge is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach out to us for support: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We printed roughly 52 sheets that combined colors of blue, red, and yellow. By sheer number 25 there was no more blue. We have already run out of ink.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink doesn’t last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed ink within 3days the black ink wasted need to buy another one again don’t think the price should be so high for a small about of ink

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not competitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricing for this at BestBuy is significantly higher than other retailers. They make it look good but the capacity is quite a bit lower than other retailers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink runs out WAY too quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to start ordering from another supplier that will give more ink and be cheaper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for Verite Kodak ink and found a website that said it was compatible, I have to return this ink.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    doesn't last very long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go through these very quickly and they are very expansive! Whenever possible I use the printer at work instead of these!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought it home and it says not compatible, even though it is the same as the one I took out and brought with me to the store. Still doesn't work...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP - 61 2-Pack Ink Cartridges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lasted 1 month made about 20 copies says 480 pages black and white and 330 pages for color not anywhere near that

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Clue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea why I've been asked to review this product. I did not purchase this product at any point in my lifetime.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective ink cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I ever have a printer tell me that its not the right one and it is labeled 61 on cartridge and on box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didnt work and i tried to return it but they refused.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Ulyses,

      I apologize you bought a product that didn't work. Was there any error message? Was it the product quality?

      Reach out to www.support.hp.com/us-en/contact-hp/ for further help. You might also look at www.support.hp.com/us-en/help/diagnostics/ for troubleshooting help.

      Since this product was purchased through Best Buy, Best Buy determines the return viability. I hope you have a more positive experience with your next HP purchase.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Rated 1 out of 5 stars

    WAS TOLD TO BUY 61 BUT NEEDED62

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS THE GEEK SQUAD WHO HELPED ME DISCOVER THE 61 WAS NOT THE ON THAT FIT MY 5740 OFFICEJET SO RETURNED THE 61 FOR 62

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    dry quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I printed out a couple papers only and when i tried after a couple weeks the ink was completely dry

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Manny,

      I'm sorry that you received a cartridge that did not seem to last long enough. I can understand if you are upset.

      There is a good possibility that the printer was turned off using a power strip or switch. That will clog up the cartridge. You can run the cleaning routine from the printer menu to see if that will get the cartridge to print again. It might have to be run several times, if the cartridge is badly clogged.

      It is very important to use the power button on the printer itself to turn it off. That allows the printer to ‘park’ in a position where the cartridges are protected from excessive drying. That drying can cause clogs in the tiny nozzles that spray the ink onto the paper during printing.

      Mary
      HP Care
      hp.com/support HP