Customer Ratings & Reviews

Hello,

Glad you like the quality, but I'm sorry to hear that you are disappointed with how quickly you have had to change the cartridge. Many find that the XL version is a better value.

Unless the cartridge was damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos and graphs) will use up more ink, especially if the paper is highly absorbent and the environment is dry.

Here are some things that might help lower your ink usage:
- You can use the printer's draft mode and black-only settings, whenever possible, to save ink.
- Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets it ‘park’ so that the cartridges are protected from excessive drying.
- Instant Ink might be worth trying. The subscription plans are based on how many pages you print. You can check out the details at: HPinstantink.com

If it appears that the low page yield was caused by a defective cartridge, you can contact the seller about that.

Mary
HP Care
hp.com/support

Hi there,

I am sorry to find that the cartridge wasn't very good. I can understand if you are disappointed.

Since it appears that the product was defective when you got it, you can look into returning or exchanging it. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

Mary
HP Care
hp.com/support

Hi there,

I am sorry that you bought the wrong size and had difficulty returning it. Accidentally ordering the wrong size is a common phenomenon for printer users.

The link for returns is listed below. It has a return and exchange policy on the site. You may also start a return online.
https://www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/

If you have any more questions, do not hesitate to reach out to us. The HP contact site is here: https://support.hp.com/us-en/contact-hp.

Don't forget to join the instant ink program; it automatically orders the right cartridge for you!
https://www.hp.com/us-en/shop/cv/instantink

-Amanda
HP Care
hp.com/support/

Hello there,

I understand the cost is not matching your results. I understand your desire to have less cost per page. I hope to give your the information to satisfy your needs. First, did you check the ink cartridge? As a precaution, look for leaks and clean the printhead with a damp cloth. When you finish using the printer, could you turn it off and unplug it? If there are any questions, HP support is available to help.

Amanda
HP Care
www.hp.com/support/

Hi Yvette,

I am sorry that your cartridge was not printing dark enough. I can understand if you are irritated by that fact.

Information about returning it to the store or by mail can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

Mary Chris
HP Care
hp.com/support

Hi Tom,

I am sorry that the cartridge isn't printing well now. It sounds like it is running out of ink too early.

If you haven't had the cartridge very long and it is running low, you can try contacting Best Buy about a return.

According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."

Mary
HP Care
hp.com/support

Hi,

I am sorry that the cartridges you got performed so poorly. I can understand why you are disappointed with them.

Here are a few facts about ink usage that might help you get more printouts next time without too much extra effort:
- A high-density print (like an image or graph) will use the ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry. If you print a lot of photos and such, it is likely that Instant Ink will be a good option for you, since you pay by the page, not for cartridges. Details at: instantink.com
- A lot of black is used in most printouts, so it usually runs out faster. However, using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

When it appears that the low page yield was caused by a defective cartridge, you can always contact the seller about it.

Mary
HP Care
hp.com/support

Hello,

Oh no! Opening up dry cartridges is not fun. It is a possibility that the cartridge dried in the packaging. That is not the outcome we hope for our customers. We take precautions to wrap each cartridge and protect the printhead carefully.

I am saddened to hear this case has happened to you multiple times. If you would like to speak to our staff further, go to www.support.hp.com/us-en/contact-hp/.

Amanda
HP Care
www.hp.com/support/

Hi there James,

I apologize. This is the second time you have had trouble with the cartridges. Have you tried realigning the printer? If this happens with multiple cartridges, reading black cartridges could be an issue. I'm so sorry you had this experience. Please reach out to support.

Amanda
HP Care
www.hp.com/support/

Hello,

I’m really sorry to know that your cartridge’s yield was not as much as you had expected. Please, let me help you to improve your experience.

Please, considers these tips to improve the yield of your cartridge:
- High density prints (such as photos, for example) usually use more ink than low-density prints (such as text, for example), especially if the type of paper absorbs more or if the environment is particularly dry.
- Using the “draft mode” option when printing can help save ink.
- Turn off the printer at intervals when it is not being used, it helps prevent the cartridges from drying out.
-You could consider accessing the Instant Ink service, which sends you new cartridges when you need them, with flexible monthly plans for your needs. You can find our official Instant Ink site by searching the web using the keywords “HP Instant Ink.”

If you have any other issues or problems don’t hesitate to contact us about them. We would love to solve this problem with you. You can reach us here: hp.com/contactHP

Agata
HP Care
hp.com/support