Customer Ratings & Reviews
- Model:
- N9J90AN#140
- SKU:
- 11003933
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
dont buy a hp printer and ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP printer and the ink is not worth buying. Unfortunately my Canon died after 5 years of heavy use. This one runs through ink like water. I don't think I even hit 100 pages of light amount of printing before i ran out using the starter and 2 of these 'big' packs. So disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Patti,
I regret that you have had this experience. Ink usage usually determines how long each individual cartridge lasts. High-density prints (like images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that might help lower your ink usage:
- Consider using XL cartridges. Most say they are a better value
- Set the printer to draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page and not for the cartridges themselves
The seller is responsible for the product you bought from them. If the poor performance appears to be due to the individual cartridge itself, consider contacting the seller.
Mary
HP Care
hp.com/support
Low on Ink after a few pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink performs well in my printer. However, the ink runs out really fast after about 25 pages.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Mimi,
I'm sorry that your ink seems to have been used up too quickly. I can understand how frustrating that can be! You might try the XL version to see if that helps.
Here are a few facts that might help:
- A high-density print (like a photo) will use the ink more quickly than a low-density print (a text-only document), especially if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save ink. Please note though that black ink is used a lot in almost every single print job.
- Shutting the printer down between uses can help. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the cartridges are protected from excess drying.
- If you suspect there was something wrong with the cartridge, you are always free to contact the seller.
If none of those tips work, and if a defective genuine HP cartridge is not replaced by the seller and is still within the warranty end dates on the cartridge, you can reach out to us for support: hp.com/contactHP
Mary
HP Care
hp.com/support
I was told to order #64 ink instead of #67
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered my HP ENVY Pro 6455, the site recommended this #64 cartridge. I purchased and opened the package to install in new printer only to discover I actually needed #67!!! Because package had been opened Employee would not let me return the unused item. Company sold me incorrect item!
No, I would not recommend this to a friendpoor capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink cartridge does not last as long on the envy 7855 as our older printer.
I would recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry that the cartridges don't seem to last as long. Perhaps I can give you some tips to save on ink and that will help.
Here are a few facts:
- A high-density print (like a photo) will use the ink more quickly than a low-density print (a text-only document), especially if the paper is highly absorbent and the environment is dry
- Using the draft and black only settings on your printer can help save ink (particularly colored ink).
- Shutting the printer down between uses can help. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the cartridges are protected from excess drying.
- If you suspect there was something wrong with the cartridge, you are always free to contact the seller.
If a problem seems to be a genuine HP cartridge that is defective, that it is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach out to us for support: hp.com/contactHP
Mary
HP Care
hp.com/support
Review HP64
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insufficient amount of ink, not satisfied with product
No, I would not recommend this to a friendbad purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though website says 200 pages, mine got finished in just 20 pages, even though i using HP standard match printer and only printed BW docs. not recommending this product
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that you had this problem. The advertised estimates of pages are based on a standard set of prints used by the industry.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is warm and dry.
Here are some things that might help lower your ink usage:
- Black is used a lot in almost every printout. Use the printer's draft mode whenever possible, to help stretch out black and colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at: instantink.com
Mary
HP Care
hp.com/support
wrong one for the 7355
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this when i bought the printer and was the wrong one... needed the 65. needless to say it set error codes upon installation. tried to return it... but best wouldnt take it back. bought the 65 while i was there anyway.
No, I would not recommend this to a friendBad ink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope this product is not old snd dried up the lAdt one o bought from you .. I understand you have no inventory but to have is pay for ink that is dry… therefore o ink?! And not take it back k?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that you had this problem. The seller is responsible for the product they sold you. If poor performance appears to be due you getting a partially filled or defective cartridge, consider contacting the seller about that.
Information about returning it to the store or by mail can be found at: bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
You can contact Customer Care at 1-888-BEST-BUY (1-888-237-8289).
Mary
HP Care
hp.com/support
BOO & HISS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ink. Stop sending me review requests for ink. They keep sending until I fill this out. BOO & HISS
I would recommend this to a friendINK SHORTAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this ink on June 4, then had to purchase and replace the ink by June 24. I can’t believe the ink only last a few weeks. I’m not impressed; and should not be replacing ink cartridges so soon.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Reese,
I am sorry that you did not get a long-lasting cartridge. Ink usage of the cartridge will determine how long it lasts in your printer (unless it was damaged or defective). High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the air is dry.
Here are some things that might help lower your ink usage:
- Most people have found that the XL version of the cartridges are a much better value.
- Make use of the printer's draft mode whenever possible, to help stretch out your ink
- Shut the printer down between uses; however, always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Consider getting Instant Ink. The subscription plans let you pay by the page. Check out the details at: instantink.com
When a cartridge is low on ink to begin with, or it appears that poor page yield was due to a defect, please return it to the seller.
Mary
HP Care
hp.com/support
Easy to install !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cartridge was not good (faint, dim) from the start ! Probably will not buy any of my cartridges from Best Buy in the future. I usually buy from BB in Florida also, but now will buy somewhere else.
No, I would not recommend this to a friendError
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a printer and cartridge at the same time knowing the initial cartridge would run out quickly. Pleased so far with the printer but printer says there is error with the cartridge
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am very sorry that the cartridge is not good. I can understand why you rated this so low.
You can return it or exchange it either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support
Your robot phone contact was useless.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent three hours trying to talk someone on the phone. There was no help using the computer. Cancel this subscription. I hope this works since it couldn't be done by phone or computer.
No, I would not recommend this to a friendDries out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These always dry out if you don't use them regularly when they are still full.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there Jaba,
I'm glad you reported this issue, and I want to help you fix it. If you start by turning off the printer when done, this returns the cartridge to the covered position. From there, unplug it. Then, do routine maintenance on the printer at least once a month. Try to monitor the temperature and humidity in the printer's room.
Amanda
HP Care
www.hp.com/support/
bad ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought in home and didn't work. even though it showed that it was full on the cartridge screen.
No, I would not recommend this to a friendHP Ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink doesn’t last long enough. What a horrible rip-off HP forces on their “customers”.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Mike,
I regret that you have had this experience. I can understand if you were disappointed when the cartridge seem to run out too quickly.
Ink usage usually determines how long each individual cartridge lasts. High-density prints (like images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that could help lower your ink usage:
- Consider using XL cartridges. Most people say they are a much better value
- Set the printer to draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page and not for the cartridges themselves
If the poor performance appears to be due to the individual cartridge itself, consider returning it to the seller.
Mary
HP Care
hp.com/support
Bad ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective it would not install in printer by the time I tried to use it Best Buy would not exchange it because I bought it over 2 weeks earlier
No, I would not recommend this to a friendDisappointed in HP ink cartridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in product. After installing it was determined that the cartridge was defective & I had to purchase another!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Laura,
I was unhappy to find you are having this problem. I understand if you are upset by this.
You can return it or exchange it either to the store or by mail. According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Mary
HP Care
hp.com/support
It ran out after just a few pages printed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP told me to take it back to and ask for a free replacement. I bought another through the mail service and have not had time to go back to BestBuy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that you got a cartridge that ran out so quickly. Normally, you will need to go to the seller to get replacements or refunds. If that is not convenient, you can mail it.
According to the Best Buy site's Return & Exchange Policy information:
"If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees."
Mary
HP Care
hp.com/support
Noisy when starting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, but does not last long. They are getting pricey.
I would recommend this to a friend