Customer Ratings & Reviews
- Model:
- N9J90AN#140
- SKU:
- 5976500
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 64 Standard Capacity Ink Cartridge, especially regarding its excellent ink quality and ease of installation. Many appreciate the product's affordable price point and seamless compatibility with their printers. Overall, customers seem happy with the cartridge's performance and availability.
This summary was generated by AI based on customer reviews.
Does not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 50-60 pages for small black and white printing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I’m really sorry to know that your cartridge’s yield was not as much as you had expected. Please, let me help you to improve your experience.
Please, considers these tips to improve the yield of your cartridge:
- High density prints (such as photos, for example) usually use more ink than low-density prints (such as text, for example), especially if the type of paper absorbs more or if the environment is particularly dry.
- Using the “draft mode” option when printing can help save ink.
- Turn off the printer at intervals when it is not being used, it helps prevent the cartridges from drying out.
-You could consider accessing the Instant Ink service, which sends you new cartridges when you need them, with flexible monthly plans for your needs. You can find our official Instant Ink site by searching the web using the keywords “HP Instant Ink.”
If you have any other issues or problems don’t hesitate to contact us about them. We would love to solve this problem with you. You can reach us here: hp.com/contactHP
Agata
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink I have is what I couldn't return when I returned the printer that did not have the correct or any discription of how many pages you you could scan at a time. No feeder for more then one page at a time. And to get a hold of anyone in the store. Impossible. I will never recommend ordering on line at all.
No, I would not recommend this to a friendGreat printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the shipping is fast, arrived just when I need it.
I would recommend this to a frienddont buy a hp printer and ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP printer and the ink is not worth buying. Unfortunately my Canon died after 5 years of heavy use. This one runs through ink like water. I don't think I even hit 100 pages of light amount of printing before i ran out using the starter and 2 of these 'big' packs. So disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Patti,
I regret that you have had this experience. Ink usage usually determines how long each individual cartridge lasts. High-density prints (like images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that might help lower your ink usage:
- Consider using XL cartridges. Most say they are a better value
- Set the printer to draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page and not for the cartridges themselves
The seller is responsible for the product you bought from them. If the poor performance appears to be due to the individual cartridge itself, consider contacting the seller.
Mary
HP Care
hp.com/support
Low on Ink after a few pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink performs well in my printer. However, the ink runs out really fast after about 25 pages.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Mimi,
I'm sorry that your ink seems to have been used up too quickly. I can understand how frustrating that can be! You might try the XL version to see if that helps.
Here are a few facts that might help:
- A high-density print (like a photo) will use the ink more quickly than a low-density print (a text-only document), especially if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save ink. Please note though that black ink is used a lot in almost every single print job.
- Shutting the printer down between uses can help. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the cartridges are protected from excess drying.
- If you suspect there was something wrong with the cartridge, you are always free to contact the seller.
If none of those tips work, and if a defective genuine HP cartridge is not replaced by the seller and is still within the warranty end dates on the cartridge, you can reach out to us for support: hp.com/contactHP
Mary
HP Care
hp.com/support
I was told to order #64 ink instead of #67
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered my HP ENVY Pro 6455, the site recommended this #64 cartridge. I purchased and opened the package to install in new printer only to discover I actually needed #67!!! Because package had been opened Employee would not let me return the unused item. Company sold me incorrect item!
No, I would not recommend this to a friendReview HP64
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insufficient amount of ink, not satisfied with product
No, I would not recommend this to a friendpoor capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink cartridge does not last as long on the envy 7855 as our older printer.
I would recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry that the cartridges don't seem to last as long. Perhaps I can give you some tips to save on ink and that will help.
Here are a few facts:
- A high-density print (like a photo) will use the ink more quickly than a low-density print (a text-only document), especially if the paper is highly absorbent and the environment is dry
- Using the draft and black only settings on your printer can help save ink (particularly colored ink).
- Shutting the printer down between uses can help. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the cartridges are protected from excess drying.
- If you suspect there was something wrong with the cartridge, you are always free to contact the seller.
If a problem seems to be a genuine HP cartridge that is defective, that it is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach out to us for support: hp.com/contactHP
Mary
HP Care
hp.com/support
bad purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though website says 200 pages, mine got finished in just 20 pages, even though i using HP standard match printer and only printed BW docs. not recommending this product
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that you had this problem. The advertised estimates of pages are based on a standard set of prints used by the industry.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is warm and dry.
Here are some things that might help lower your ink usage:
- Black is used a lot in almost every printout. Use the printer's draft mode whenever possible, to help stretch out black and colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at: instantink.com
Mary
HP Care
hp.com/support
wrong one for the 7355
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this when i bought the printer and was the wrong one... needed the 65. needless to say it set error codes upon installation. tried to return it... but best wouldnt take it back. bought the 65 while i was there anyway.
No, I would not recommend this to a friendBOO & HISS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ink. Stop sending me review requests for ink. They keep sending until I fill this out. BOO & HISS
I would recommend this to a friendBad ink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope this product is not old snd dried up the lAdt one o bought from you .. I understand you have no inventory but to have is pay for ink that is dry… therefore o ink?! And not take it back k?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that you had this problem. The seller is responsible for the product they sold you. If poor performance appears to be due you getting a partially filled or defective cartridge, consider contacting the seller about that.
Information about returning it to the store or by mail can be found at: bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
You can contact Customer Care at 1-888-BEST-BUY (1-888-237-8289).
Mary
HP Care
hp.com/support
INK SHORTAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this ink on June 4, then had to purchase and replace the ink by June 24. I can’t believe the ink only last a few weeks. I’m not impressed; and should not be replacing ink cartridges so soon.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Reese,
I am sorry that you did not get a long-lasting cartridge. Ink usage of the cartridge will determine how long it lasts in your printer (unless it was damaged or defective). High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the air is dry.
Here are some things that might help lower your ink usage:
- Most people have found that the XL version of the cartridges are a much better value.
- Make use of the printer's draft mode whenever possible, to help stretch out your ink
- Shut the printer down between uses; however, always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Consider getting Instant Ink. The subscription plans let you pay by the page. Check out the details at: instantink.com
When a cartridge is low on ink to begin with, or it appears that poor page yield was due to a defect, please return it to the seller.
Mary
HP Care
hp.com/support
Easy to install !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cartridge was not good (faint, dim) from the start ! Probably will not buy any of my cartridges from Best Buy in the future. I usually buy from BB in Florida also, but now will buy somewhere else.
No, I would not recommend this to a friendError
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a printer and cartridge at the same time knowing the initial cartridge would run out quickly. Pleased so far with the printer but printer says there is error with the cartridge
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am very sorry that the cartridge is not good. I can understand why you rated this so low.
You can return it or exchange it either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support
Your robot phone contact was useless.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent three hours trying to talk someone on the phone. There was no help using the computer. Cancel this subscription. I hope this works since it couldn't be done by phone or computer.
No, I would not recommend this to a friendbad ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought in home and didn't work. even though it showed that it was full on the cartridge screen.
No, I would not recommend this to a friendDries out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These always dry out if you don't use them regularly when they are still full.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there Jaba,
I'm glad you reported this issue, and I want to help you fix it. If you start by turning off the printer when done, this returns the cartridge to the covered position. From there, unplug it. Then, do routine maintenance on the printer at least once a month. Try to monitor the temperature and humidity in the printer's room.
Amanda
HP Care
www.hp.com/support/
HP Ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink doesn’t last long enough. What a horrible rip-off HP forces on their “customers”.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Mike,
I regret that you have had this experience. I can understand if you were disappointed when the cartridge seem to run out too quickly.
Ink usage usually determines how long each individual cartridge lasts. High-density prints (like images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that could help lower your ink usage:
- Consider using XL cartridges. Most people say they are a much better value
- Set the printer to draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page and not for the cartridges themselves
If the poor performance appears to be due to the individual cartridge itself, consider returning it to the seller.
Mary
HP Care
hp.com/support
Bad ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective it would not install in printer by the time I tried to use it Best Buy would not exchange it because I bought it over 2 weeks earlier
No, I would not recommend this to a friend