Customer Ratings & Reviews
- Model:
- N9J92AN#140
- SKU:
- 5976503
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the 64XL High-Yield Ink Cartridge, particularly regarding its ink quality, ease of use, and overall performance. The cartridge is also praised for its compatibility. However, some customers find the price to be a concern and have noted that it can be difficult to find in stores.
This summary was generated by AI based on customer reviews.
Avid chef
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and costly wish there is a work around every time you want to print something they dry up quick
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I’m sorry that you aren’t entirely satisfied with this cartridge. We always aim to provide a satisfactory product experience for our customers, and I regret that we fell short here. I can understand how disappointing this must be for you.
If you want cheaper cartridges, I can recommend our Instant Ink program to you. Here you only pay per printed page and not per used cartridge. If you have used up all your ink, we also automatically send you a new one. We offer flexible monthly rates that also feed your needs. More information here: instantink.hpconnected.com
If there is anything else, we can do for you, please don’t hesitate to contact us directly. We would love to help you amend any problems you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
Ink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink was available and at a good price. Checkout was easy.
I would recommend this to a friend- Pros mentioned:Ink quality
satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied with the cartridge it was fairly priced and has lasted a long time.
I would recommend this to a friend It works but its too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All ink is expensive but printers don’t work without it.
No, I would not recommend this to a friendWill Not Buy Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After replacing my old HP 64 ink cartridge with this HP 64XL, my HP 7155 now longer prints black text. Instead it prints standard text in dark grey. Additionally, the printer cannot read the ink level of this cartridge, as it could with the prior black cartridge and as it can with my current color ink cartridge.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Jordie,
Print quality issues are disappointing. I will walk you through some solutions. Due to the change in the cartridge, the print quality setting might require an adjustment. Increase the setting to make the ink darker. The ink level monitor might be absent because the cartridge is not secured within the holder. Make sure you hear a click sound when inserting it. On another note, I hope you consider giving HP products another chance.
Amanda
HP Care
www.hp.com/support/
Get the smaller one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this cartridge if you have a home printer that you use occasionally. The ink got all clogged up and stopped working exactly one month after the 1-year warranty ended, and none of the troubleshooting steps helped. It was still 3/4 full. You're better off buying the smaller cartridge if you only print maybe once a week.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
It is unfortunate that you only got to use ¼ of the cartridge. I understand this is an irritating outcome. I want to ensure you tried all of the troubleshooting steps available to get full use of the cartridge.
- Try to clean the printhead. Sometimes the copper contacts get residue that impacts printing.
- Open the printer cover. Sometimes taking out the cartridge and reinserting the cartridge helps.
- Restarting your computer and printer eliminates other potential causes.
- Run the clean printhead function from your computer.
I wish you the best of luck in solving this issue. At HP, we strive to resolve any customer questions. If nothing helps, I recommend you can contact our support team at hp.com/contactHP.
-Amanda
HP Care
hp.com/support
64 XL Cartridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.64 XL High Yield Cartridge didn't work with my HP - ENVY 7858 Wireless All-In-One Inkjet Printer - Black . Unable to return the Cartridge. Lost About $50. Sales Rep was confident it would work with about mention printer.
No, I would not recommend this to a friend- Cons mentioned:Price
Ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit expensive thought. I hope the proce goes lower a bit
No, I would not recommend this to a friend Done with hp ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said i would get 600 pages on this cartridge. Nope i got less than 100 pages. These new printers and new cartridges are money makes for them as I havent gotten close to what they say ,,,period.! am so disappointed with HP. Not the first time disappointed with HP in the last several years. Any recommendations on good home printer?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am sorry to find that the cartridge didn’t last long for you. I can understand if you are not happy about that.
The estimates of pages printed are based on standards set for the industry. How a cartridge will perform in your own printer will vary according to several things, including the surrounding environment.
Things that might help you to save money on ink:
- Make use of the printer's draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page, not for the cartridges themselves
Mary
HP Care
hp.com/support
Defective cartridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work , went through the steps that HP said to do . Have two different HP printers and bought both cartridges from Best Buy and neither cartridge would work. Wasted 130 dollars on a defective product that you can’t return until you find out it’s defective.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Eric,
I want to address a couple of points. First, you are not out of money if your return complies with the return policy, www.bestbuy.com/site/help-topics/return-exchange-policy/. One hundred and thirty dollars is a lot for anyone to spend on a product. I understand the annoyance of having to try new cartridges. The vast majority of cartridges work immediately. If you have any other questions, reach out at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
You refunded me the wrong item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received an item in Jan 2020, posted on my card Jan 28 and returned by mail Jan 28, BEST BUY HAS THE WRONG ITEM PURCHASE DATE. It got lost in the mail. I filed a dispute with my Credit Card company April 24. Now, Best Best has refunded for the item I received a month AFTER. I can't reach anyone by phone or online to fix this issue!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the same as before. Extremely dissatisfied/dissapoited.
No, I would not recommend this to a friendLots more ink than the cartridges that come with p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy the “XL” size! Lasts longer than the regular sizes. Still pretty expensive though!
I would recommend this to a friendBad Ink Cartridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."64XL" Color cartridge was purchased as a new. Printer indicates the cartridge was installed properly and the ink was full. The results is the color mode will not print.
I would recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry the color mode is not working. Let's figure this situation out together. First, double-check that the color ink option is enabled. Many users print only in black ink and forget this option is not enabled. I would also check the ink level in the printer to ensure the cartridge is filled properly. Run the automatic cleaning option on the printer. Then, try a test print page.
Amanda
HP Care
www.hp.com/support/
Not printing properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if it’s the printer or ink that is at fault.
I would recommend this to a friendBrand response from HP Team
Posted .Hi Athena,
It can be frustrating to not have cartridges work properly. I am sorry that happened to you.
If it appears that poor performance is due to a defect, please contact the seller. According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Mary
HP Care
hp.com/support
doesn't last long at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after less than a hundred pages, it needs replaced
No, I would not recommend this to a friendPurchased Printer Ink Cartridges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy ink cartridges for HP printer. I have been charged $3.20 a month to my credit card for about 6 months for HP ink but have never received a cartridge in the mail so I had to purchase 2. I have been doubled charged for 6 months.
No, I would not recommend this to a friendIt doesn't last long!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't last long, even though it suppose to be XL.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jolele,
I am sorry that you were sent cartridges that don't seem to be lasting very long. I can understand if you are disappointed.
The ink usage will determine how long a cartridge will last. High-density prints (such as photos and graphs) will use up more ink, especially if the paper is highly absorbent and the environment is dry.
When you only want to print in black and white, you can change the print settings to black only (sometimes color is used kind of like primer paint to make the black areas look "blacker").
There is an interesting thing that you can do with printers that use tricolor cartridges. When you print only black and white most of the time, you can wait to replace the tricolor cartridge until you want to print color. When the used-up tricolor cartridge is removed, the printer will display an error message about the missing cartridge, but will allow you to ignore the message and still print.
Instant Ink might be a good thing for you to try. There are several subscription plans where you only pay for pages printed rather than for the cartridges themselves. Many people find that to be a great savings and quite convenient since the ink is delivered automatically when you are getting low. Details are at: instantink.com
Mary
HP Care
hp.com/support
Hp printer ink cartridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this specific purchase. Only one month use and i am out of ink already. I am not sure if this was an old stock item that i purchased or what. But disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jay,
I regret that this situation has happened to you. Please get more than one hundred pages from each cartridge. Maybe the ink was on the shelf for a bit. Still, the ink cartridges could get more pages. Let's evaluate how you could make that happen. If you have checked your settings and are not receiving a specific error message, restart the printer. If that does not work, contacting support is the next step. Navigate to https://support.hp.com/us-en/contact-hp.
Amanda
HP Care
www.hp.com/support/
What has happened to HP printer ink!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what has happened with the HP printer ink - it is definitely not high yield. This product used to be a good value but not now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Leonard,
I understand you feel the product has less value than in the past. We strive to make products our customers enjoy. We still need to meet your standards here. Let's see what we can do to improve your experience. Have you tried to clean the print cartridges? Turn off the printer as much as possible. I also suggest using cartridges as soon as you buy them. Cartridges are more likely to dry out closer to their expiration date.
Amanda
HP Care
www.hp.com/support/