Customer Ratings & Reviews

Hello there Lyn,

I see you canceled the order and still received the product. I can help you with a return. Go to www.bestbuy.com/site/help-topics/return-exchange-policy/ and follow the return process. It is recommended to look at the policy carefully. I apologize for the incorrect shipment. If you want to talk to HP, www.support.hp.com/us-en/contact-hp/.

Amanda
HP Care
www.hp.com/support/

Hi Dax,

It’s a shame the printer is blocking the cartridge from printing. That outcome is less than we desire for our customers. To ensure the correct result, take out the cartridge. I recommend leaving the cartridge out and restarting the printer. Revert any recent software updates. These updates render the cartridge old. Then, try to print again.

Amanda
HP Care
www.hp.com/support/

Hello there,

I can give you some background on why all three cartridges are required. Some prints require a blend of ink colors. While this situation may seem like an unnecessary hurdle, there is a trick to getting around this rule. Use the black ink only setting on your printer. This action saves the color cartridges, so you rarely need to print with them.

Amanda
HP Care
www.hp.com/support/

Hi,

I am sorry that the cartridge was empty. That seems disappointing, but you can check to see if it can be returned. There should be a record of it either of an online sale, or if you used a card.

According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."

Good luck with this. I hope it works out!

Mary
HP Care
hp.com/support

Hi,

I am sorry that the cartridge didn’t last long for you. I can understand if you are not happy about that.

Ink usage determines how long your cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.

Here are some things that might help lower your ink usage:
- Set the printer to draft mode whenever possible
- Consider using XL cartridges. Most people say they are a much better value
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying

If your experience appears to be due to a defective cartridge, please check about returning it. Step-by-step instructions for completing the return and exchange process is covered at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

Mary Chris
HP Care
hp.com/support

Hi,

I regret that your cartridge didn't seem to be filled correctly. That had to be disappointing, all right.

You can return it or exchange it either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

Mary
HP Care
hp.com/support

Hello,

I am sorry that the cartridge you received performed so poorly. Unless the cartridge was damaged or defective, the ink usage determines how long it will last. High-density prints (such as images and graphs) will use up more ink, especially if the paper is highly absorbent and the environment is dry.

Here are some things that might help lower your ink usage:
- Use the printer's draft mode and black-only settings, whenever possible, to save ink.
- Shut the printer down between uses; however, always use the power button on the printer itself to turn it off. That lets it ‘park’ so that the cartridges are protected from excessive drying.
- Consider getting Instant Ink. The subscription plans are based on how many pages you print. You can check out the details at: HPinstantink.com

When it seems that the low page yield was caused by a defective cartridge, it is always an option to contact the seller.

Mary
HP Care
hp.com/support

Hi,

I am sorry that the cartridge didn't last long for you. That has to be distressing.

Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.

If you feel that you didn't get enough pages printed because of a defect, you can look into returning or exchanging it. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

Mary
HP Care
hp.com/support

Hi Karen,

I'm so sorry to hear that you received a cartridge that did not last at all. I can understand if you are disappointed!

When you get a cartridge that is defective, you can:
- ask the seller for a replacement.
- verify if it is actually a genuine cartridge using the information at: hp.com/go/anticounterfeit
- contact us if it is a defective genuine cartridge that is not replaced by the vendor (they are still within the warranty ends date on the cartridges): hp.com/contactHP

Mary
HP Care
hp.com/support

Hi,

I'm sorry to hear that you got a cartridge that didn't work. I hope to help!

According to the Best Buy site's Return & Exchange Policy information:
"If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees."

Contact us if it is a defective genuine cartridge that is not replaced by the seller (and it is still within the warranty ends date on the cartridge): hp.com/contactHP

Mary
HP Care
hp.com/support

Hi,

I'm sorry to hear that you received a cartridge that did not last long. Provided that the cartridge is not damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos) will require more ink, especially if the paper is highly absorbent and the environment is dry.

Here are a few facts about ink usage that might help you save on ink:
- Using the draft and black only settings on your printer can help.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the cartridges are protected from excess drying.

If you feel that the poor page yield was caused by a defective cartridge, you have the option to:
- request a replacement or refund from the seller
- contact us if it is a defective genuine cartridge that is not replaced by the seller (and it is still within the warranty ends date on the cartridge): hp.com/contactHP

Mary
HP Care
hp.com/support