Customer Ratings & Reviews
- Model:
- T6L98AN#140
- SKU:
- 5200400
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 902 Standard Capacity Ink Cartridge for its good ink quality and ease of use. Many find the price decent and the overall performance great for their needs. Additionally, customers report that the cartridge is compatible and easy to install.
This summary was generated by AI based on customer reviews.
Automatic ink cartridge ordering does not work me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatic ink cartridge ordering does not work me. I now have a 3months supply of some cartridges because algorithm keeps ordering cartridges I do not need. Sorry I ever got started with this.
No, I would not recommend this to a friendInk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible its been an ongoing issue with the ink and printer and best buy continues to sell without a warning or an even replacement
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I am so sorry there have been issues with the ink and the printer. Your review is not very specific, making it hard to suggest fixes. We want you to have a positive experience. Please consider talking to the HP support team. We can pinpoint the exact issue and come up with a solution. Our site is www.support.hp.com/us-en/contact-hp.
Amanda
HP Care
www.hp.com/support/
Ink stinks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink will always frustrate me. Super expensive and always under delivers, this ink is no exception. Didn't even make it half way to the advertised 300 pages.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Nick,
I was unhappy to find you are having this problem. The advertised estimates of pages are based on a standard set by the industry.
How each cartridge will perform for you is determined by your usage. High-density prints (such as images and graphs) will use more ink, especially if the paper is extra absorbent and the air is warm and dry.
Here are some things that might help lower your ink costs:
- Black is used a lot in almost every printout. Make use of the printer's draft mode whenever possible, to help stretch out black and colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page and can save you a lot, especially if you print high-density frequently. Check out the details at: instantink.com
If it appears that poor performance is due to a defect or you got a cartridge that was already low on ink, please contact the seller. You can return a defective cartridge or exchange it either to the store or by mail.
According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Mary
HP Care
hp.com/support
I did not order this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get this returned with out paying for the return. I am so xx off I will never do business with this store again. You site tells me to return it to the store.
No, I would not recommend this to a friendgood experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked like it was suppose to work the first time. It worked like it was suppose to work the first time. It worked like it was suppose to work the first time.
I would recommend this to a friendCartridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink in the cartridge was dry. Could not use it
No, I would not recommend this to a friendexcellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had wonderful assistance who helped me find the correct ink and was most fortunate to find that it was in stock and available for purchase.
I would recommend this to a friendDoes not less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used up very quickly. It usually takes few prints but this purchase was empty out quickly. I was wondering if the ink was out of date.
No, I would not recommend this to a friendDidn't want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancel this order twice and they sent it anyway and billed me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there Lyn,
I see you canceled the order and still received the product. I can help you with a return. Go to www.bestbuy.com/site/help-topics/return-exchange-policy/ and follow the return process. It is recommended to look at the policy carefully. I apologize for the incorrect shipment. If you want to talk to HP, www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Replenish service sent wrong ink cartridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy mailed the wrong ink Cartridge on my automatic easy replenish service and now wants to charge a restocking fee
No, I would not recommend this to a friendDoesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer wont acknowledge the cartridge so it doesn’t work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Dax,
It’s a shame the printer is blocking the cartridge from printing. That outcome is less than we desire for our customers. To ensure the correct result, take out the cartridge. I recommend leaving the cartridge out and restarting the printer. Revert any recent software updates. These updates render the cartridge old. Then, try to print again.
Amanda
HP Care
www.hp.com/support/
Disappointed with HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP is a ripe off to its customers forcing them into their ink program. Getting ride of printer
No, I would not recommend this to a friendInk is pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All ink cost too much. This one was the only one that didn't have a combination of all inks in 1 box. I had to purchase them separately.
No, I would not recommend this to a friendI Hate HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate HP. Cartridge doesn't work without all colors installed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I can give you some background on why all three cartridges are required. Some prints require a blend of ink colors. While this situation may seem like an unnecessary hurdle, there is a trick to getting around this rule. Use the black ink only setting on your printer. This action saves the color cartridges, so you rarely need to print with them.
Amanda
HP Care
www.hp.com/support/
Ink cartridges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no ink in the cartridge, I couldn’t return because I though out my receipt.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that the cartridge was empty. That seems disappointing, but you can check to see if it can be returned. There should be a record of it either of an online sale, or if you used a card.
According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Good luck with this. I hope it works out!
Mary
HP Care
hp.com/support
Ink evaporate too fast and too expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink evaporate too fast and does not last over the long run. Very hard to find at local stores.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I am sorry that the cartridge you received performed so poorly. Unless the cartridge was damaged or defective, the ink usage determines how long it will last. High-density prints (such as images and graphs) will use up more ink, especially if the paper is highly absorbent and the environment is dry.
Here are some things that might help lower your ink usage:
- Use the printer's draft mode and black-only settings, whenever possible, to save ink.
- Shut the printer down between uses; however, always use the power button on the printer itself to turn it off. That lets it ‘park’ so that the cartridges are protected from excessive drying.
- Consider getting Instant Ink. The subscription plans are based on how many pages you print. You can check out the details at: HPinstantink.com
When it seems that the low page yield was caused by a defective cartridge, it is always an option to contact the seller.
Mary
HP Care
hp.com/support
Don’t Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn’t worth the price. It didn’t print more than 45 pages.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that the cartridge didn’t last long for you. I can understand if you are not happy about that.
Ink usage determines how long your cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that might help lower your ink usage:
- Set the printer to draft mode whenever possible
- Consider using XL cartridges. Most people say they are a much better value
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
If your experience appears to be due to a defective cartridge, please check about returning it. Step-by-step instructions for completing the return and exchange process is covered at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary Chris
HP Care
hp.com/support
inkspensive
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink is ok, low level or amount contained is not alot ... price is very high
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I regret that your cartridge didn't seem to be filled correctly. That had to be disappointing, all right.
You can return it or exchange it either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support
Ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be running out already. I recently purchase this ink. Images are not able to be seen
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Karen,
I'm so sorry to hear that you received a cartridge that did not last at all. I can understand if you are disappointed!
When you get a cartridge that is defective, you can:
- ask the seller for a replacement.
- verify if it is actually a genuine cartridge using the information at: hp.com/go/anticounterfeit
- contact us if it is a defective genuine cartridge that is not replaced by the vendor (they are still within the warranty ends date on the cartridges): hp.com/contactHP
Mary
HP Care
hp.com/support
Worst ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough pages printed per cartridge barely getting enough printS
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that the cartridge didn't last long for you. That has to be distressing.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.
If you feel that you didn't get enough pages printed because of a defect, you can look into returning or exchanging it. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support