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Customer Ratings & Reviews

Model:
CD975AN#140
SKU:
9248879
Your price for this item is $12.99
Clearance
The comparable value price is $63.99

Customer reviews

Rating 4.6 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
96%would recommend to a friend

Customers are saying

Customers value the superior ink quality of the 920XL High-Yield Ink Cartridge, frequently praising its performance and sharpness. The ease of installation is also a significant plus, with many users highlighting a smooth and straightforward process. Positive feedback also mentions the reasonable price point for the product. Overall, the product's compatibility with HP printers is also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,365 reviews
  • Rated 2 out of 5 stars

    decent ink but way too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent ink but way too expensive. Nothing else to say.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointed in HP printers. Had 3 in the last 10 years and none lasted. Problems all the time. Ink didn't last, paper feed problems, etc. Would not buy another. I just bought an Epson.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased product for my printer and turns out it is defective. Lost 1 day worth of work trying to reinstall and diagnose my printer to find out this ink cartridge was defective and was not able to return without packaging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wrong cartridges. Store would not take back after 14 days after delivered. I did not even open the box up for 3 weeks. Best Buy will not allow you to return anything even unopened after 14 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase one at mission Viejo store cartridge was defective drove to Lake Forest store exchange it and it was defective. Had to catch flight wasn't able to return cartridge.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry to find that you got a defective cartridge, but hope to be able to help.

      According to the Best Buy site's Return & Exchange Policy information:
      "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees."

      Hope this helps, and you are able to get a good result!

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    I would not recommend buying an HP printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer stopped printing black ink and HP knew it was a design flaw and did nothing about to fix as it was past 1 year. Will never own another HP product as long as I live.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ink cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until I purchase a new printer this is what I have to use. It has never printed as many sheets as it says it does.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite all the modern technology available, this laptop picked up multiple viruses before the operation of the device could even be learned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink cartridge was dried out and I had to reorder a new one which I don't think I should have been charged.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came out on paper like a old cartridge very disappointed, first time buying at best buy this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printer Cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive, for very little ink. HP needs to bring down the price of the cartridges

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The black ink cartridge must have been old.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I printed out a few pages maybe 40 and it stopped printing. The screen shows it is still full.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I bought the black ink cartridge my copies are coming out blank

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Robbie, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. Remember HP Support is always there to fix all your issues. I understand that you are experiencing an issue with your HP 920XL High Yield Black Ink Cartridge as you are getting blank copies after inserting this cartridge. Please follow the guidelines in this document to fix this issue: http://bit.ly/2p5GO7y If this does not resolve the problem I would recommend contacting HP Support:  http://hp.care/2nbNQFi Note that you will need to provide the Warranty Ends date of the cartridge. You can find the warranty end date on the cartridge itself. HP

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work when we brought it home. Can't return it either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink jet XL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I opening it ink spilled all over my hands, paper and machine!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lousy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink cartridge was empty within 2 weeks with minimal usage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exactly has stated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient in my area. Nice employees, so helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    product are always in stock no back orders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shopping best buy there are always great selection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 5 out of 5 stars

    The ink prinks very clear.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink has good printing quality and it last long. The price is right and it is easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality, Price

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never used the XL version of ink but I'm very glad I did buy it. I feel it last more and it affordable

    I would recommend this to a friend