Customer Ratings & Reviews
- Model:
- 3YP00AN#140
- SKU:
- 10757633
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the good ink quality and ease of use of the 962 3-Pack Standard Capacity Ink Cartridges. Many customers find the cartridges easy to install and are compatible with their printers, and that the product performs well. However, some customers feel that the price of the ink is too high.
This summary was generated by AI based on customer reviews.
Expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to know if you are getting a fair deal on ink .
I would recommend this to a friendgreat price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great price, a lot of stock, office max next door didnt have any
I would recommend this to a friend- Pros mentioned:Ink quality
$HP cartridge > $Crack?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 2nd cartridge in less than a year. Last one only printed out half of what I was promised. Yea, the quality looks good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am sorry that the cartridge isn't printing as much as you expected That sounds disappointing.
The advertised estimates of pages are based on a standards set by the industry. How each individual cartridge will perform for you is determined by your own usage. High-density prints (such as images and graphs) will use more ink, especially if the paper is quite absorbent and the air is warm and dry.
Here are some things that might help lower your ink costs:
- Make use of the printer's draft mode whenever possible, to help stretch out black and colored ink
- Use the black only setting when appropriate to save on colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at: instantink.com
If it appears that poor performance is due to a defect or you got a cartridge that was already low on ink, you are free to contact the seller about that.
Mary
HP Care
hp.com/support
HP is not your FRIEND!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP has rigged their cartridges to dis-advantage the consumer. I got a set of cartridges included in the purchase. They won't work unless you have an active HP Ink refill plan.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Arnold,
I am sorry about the misunderstanding. The cartridges that come with the printer and any other compatible cartridges will work without you being on any plan.
Perhaps the confusion was because while the starter cartridges provided with the printer might say Instant Ink, but you don't have to have an Instant Ink account to use them.
Mary Chris
HP Care
hp.com/support
- Cons mentioned:Price
Expensive Ink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason I gave it one star was price,this is an expensive ink returned purchase.Went with a comparable print that requires cheaper hp ink.
No, I would not recommend this to a friend Printer cartridge refill purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good to find this ink cartridge in inventory whereas the Staples store I visited first did not have it available.
I would recommend this to a friendTri color carts are bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i suspect I will be replacing this cart prematurely. For example, if only cyan gets used up, I'm going to need to purchase a new tri color cart which is more expensive than a single color cart.
No, I would not recommend this to a friendIneffective; will not purchase ink again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I purchased these that replaced the same 962 ink because the original purchase was ineffective. I tried to replace the first purchase and was told since I opened the cartridge box Best Buy would not take them as a return. Well, how can I determine if they are effective unless I opened the container.
No, I would not recommend this to a friendBogus phone system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has the worst customer service out of every retail store. I will never buy from them again. The phone service is a joke. You have no way to reach your local store for even the smallest issue.
No, I would not recommend this to a friendLiquid gold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stuff costs more than GOLD! I wish my family could get away from printing with how much this stuff costs
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink has already run out, more or less within a couple days it was gone. Seemed as though they were never filled.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that this happened. If you think it wasn't properly filled and don't want to try taking back to a local Best Buy, you can try contacting them about a return by mail.
According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Mary
HP Care
hp.com/support
Old Cartridges
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old cartridges sent - only 80% full. Yellow cartridge was inoperative. Had to buy a yellow from Amazon which was more expensive but much more reliable.
No, I would not recommend this to a friendShipping suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shipping was very late around 15 minute before closing time is not worth paying the extra ship when shipping was very late
No, I would not recommend this to a friendCartridges were previously used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box was unsealed, and the cartridges were not secured in a foil package like they usually are
No, I would not recommend this to a friendWrong INK!!! and no returns
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the printer that Best Buy had associated with
No, I would not recommend this to a friendColor ink for the HP dries up
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every purchase was frustrating. The ink would only last about three months with very light usage. It was getting more expensive to replace cartridges than replacing the printer. I finally decided to trash this model and go with the Officejet. So far so good.
No, I would not recommend this to a friendService was poor. Ink stock in store was empty.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never did receive the colored ink. Received black ink twice. Numerous emails contradicting each other about whether the colored ink was being shipped wasted a lot of my time.
No, I would not recommend this to a friendNot worth it unless you have a membership with HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink doesn't work unless you have a membership with HP.
No, I would not recommend this to a friendUnreasonable manager
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manager is rude and not open to hearing complaints regarding anything. Would not talk with me in person and would only communicate through associates. Unacceptable.
No, I would not recommend this to a friendBAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BAD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Eddie,
It appears you have strong feelings about the product. I'm very sorry you didn't receive superior results.
Did the cartridge work at all? If so, then the issue might be a clogged or dry cartridge. Error messages provide a lot of information for troubleshooting.
Did your printer say anything? If there is anything else HP can help you with, reach out at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/