Customer Ratings & Reviews

Hi there.

I’m sorry to hear that you encountered a number that you did not expect to see during the setup process. I can certainly understand why that would be a confusing and unwelcome surprise. I want to help you clarify this issue, so I’ll provide some information and resources I hope will accomplish that.

First, I’ll explain the difference between model number and series number. Your printer’s model number is the DeskJet 2755e. It belongs to a series known as the DeskJet 2700e, which includes models of several numerical designations. Printers in this series share certain software and instructional components. Those items carry the series number rather than the individual model number. I’m all but certain this explains why you saw 2700e rather than 2755e.

If you still have questions, you can access user manuals, how-to documents, troubleshooting guides and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/model/2100187846

If you need answers or assistance beyond that, I suggest you contact us directly. I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Ronald.

I’m sorry that your printer’s document feeder has not worked correctly. I can certainly understand why this would be unnerving, especially considering you’d used the device so little. I want to help you resolve this problem, so if you’ve not yet discarded the printer, I’ll suggest some resources I hope will make that happen.

First, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not connected wirelessly like it should. The disappointment and frustration you express are totally understandable considering the amount of effort you’ve expended with no result, so I’ll point you toward a resource and some information I hope will help.

I can’t tell from your review why your printer has not connected wirelessly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered such difficulty with your printer. It’s easy to understand your exasperation, considering the number of roadblocks to reliable printing you’ve described in your review. I want to help you resolve this situation, so I’ll direct you to some resources aimed at reaching that end.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29378213

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support