Customer Ratings & Reviews

Hi there.

I’m sorry that you’ve had such a troublesome time with your printer. I can wholly understand your frustration after seeking help from technical professionals without success. I want to assist you in getting the device working properly. I hope the resources below will do just that.

First, you can start by visiting the part of our support website dedicated to this model, where you can find user manuals, how-to documents, troubleshooting guides and software updates for this printer. Find those materials here:
- support.hp.com/us-en/product/model/2100187846

You can also visit a page that links to diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further support, you can contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Daniel.

I’m sorry that your printer has performed poorly for you. I can wholly understand why the sleep-mode problem you describe in addition to unreliable printing would add up to a frustrating combination. I want to help you remedy these issues, so I’ll provide some resources I hope will reach that end.

First, I recommend you follow this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583

Next, you can visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in the unreliable performance you cite. Beyond that, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Amanda.

I’m sorry that your printer has experienced frequent paper jams, that it has used ink more rapidly than you’d anticipated, and that it lacks a feature you need. Your frustration comes as no surprise here. I want to help you remedy the paper jam problem and troubleshoot the ink issue. I hope the resources below serve that end.

First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765

Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’ve gone through only the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if you believe the issue deserves further investigation – or the paper jams continue – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has used ink more quickly than you’d anticipated. I can certainly understand why going through two sets of cartridges in a short amount of time would be an unwelcome surprise. I want to help you understand what’s happening and remedy the problem if one exists, so I’ll provide some information and resources designed to make that happen.

First, while you mention half a ream of paper, I can’t tell from your review specifically how many pages you were able to print from the first set of replacement cartridges or how that compares with the estimated page yield of those cartridges.

The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.

First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187846

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If the printer still won’t connect, I suggest you contact us directly so we can assess what’s going on and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Stace.

I’m sorry that your printer was so hard to set up, and that you’ve found it difficult to use. I can wholly understand why that would be a frustrating start to ownership. I want to help you have a better experience going forward so you can get the most from the device. I hope the resources and suggestions listed below serve that end.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187846

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need any further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Jess.

I’m sorry to hear that your printer has performed so poorly for you. It’s no surprise that you’re frustrated after dealing with the connectivity difficulty you describe and unreliable printing. I would love for you to get the device working to your satisfaction, so I’ll offer some resources aimed at achieving that goal.

First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

For more help solving problems, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/29378213

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Anku.

I’m sorry to learn that your printer has rendered prints so slowly. It’s easy to understand why that would be tremendously frustrating with a new printer. I want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

I don’t know what you mean in your review when you write that the device will not print linearly, but if that problem persists or print speed does not improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry you’ve encountered early roadblocks with your printer. It’s no surprise that you feel regret about the purchase, considering the difficulty of use you describe. I want to help you learn more about the device so you can get all you can from it. I hope the resources below accomplish that goal.

First, regarding printing only certain pages of a document, if you use Windows you might find useful information in this guide to printing documents and changing any related print-job settings:
- support.hp.com/us-en/document/c04673480

Next, to learn more about all the printer’s features, including how to use the buttons – or for help solving problems – you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187846

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support