Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Pronter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a bit to set up printer to connect to my laptop- thanks to geeksquads assistance~ its working!!
I would recommend this to a friendSet up was a nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer itself is *fine*. It prints, it seems to do an OK job. If you're going to use it wired or dont mind using wifi direct, go ahead and get it. But man, setting this up on my home network was a nightmare. HP's "smart" software just doesn't work, and worse yet it doesn't even give an error code or say whats wrong, you just get generic "that didn't work!" messages. So you're just on your own. After 3 hours of trial and error, changing settings in my gateway and setting a static IP i finally got this monstrosity connected.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Matt.
I’m sorry to hear that you encountered such difficulty setting up your printer. While I’m glad that it’s printing OK now, I can easily understand why the experience you describe would be a dreadful start to owning a new device. I want to help you get all you can from the printer and have a better experience going forward, so I’ll direct you to some resources aimed at making that happen.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/29378213
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this. it replaces my old one, however it does not print both sides!!!! So that was a mistake on not asking, or salesperson not advising..
I would recommend this to a friend- Cons mentioned:Connectivity
Worked one time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to print a few pages then the printer disconnected and i haven’t been able to get it reconnected. It’s a WiFi printer so it did not come with a plug to connect directly to the computer. I’ve tried on my desktop and MacBook. I’m definitely going to consider returning it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer lost its wireless connection and has not re-established it. I can certainly understand why that would be quite a jarring surprise after the device had worked properly only once, so I’ll suggest some resources I hope will help you remedy the situation.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great value via Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy online purchase. Free shipping and via HP free ink. No need to buy via Amazon!
I would recommend this to a friendExcellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer. It works fine for what l need..
I would recommend this to a friend- Pros mentioned:Print qualityCons mentioned:Connectivity
Good print quality, iffy WiFi setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP DeskJet 2755 Wireless All-In-One Inkjet Printer is a budget printer that offers decent performance for the price, good print and scan quality. I initially set it up directly connected to a Windows 10 PC via USB - that went without a hitch. I already had HP software downloaded and installed from having another HP printer connected, but if you don't already have it, expect the download and install to take a while. The print speed is OK in black, almost half as slow in color. I would recommend tweaking the settings to a lower dpi/resolution/quality to speed up printing and conserve ink, unless you're printing pictures on photo paper at 1200x1200dpi. The less than pleasant experience was getting it connected to WiFi. Even though I already had the HP Smart App installed on my Android phone, it just wouldn't connect. I ended up swapping back to a spare TP-Link router and then I was able to use WPS to connect the printer to WiFi. Another minor annoyance is the frequent advertising for the Instant Ink-Ready subscription, I doubt many people will use. Still looking for a way to disable the "reminders".
No, I would not recommend this to a friend HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my HP printer I bought it so I could make shirts with it
I would recommend this to a friendGreat Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for the home at an amazing price and included both Black and TriColor ink cartridges.
I would recommend this to a friendWorks great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer, it is light weight connects well with my cell phone and computer.
I would recommend this to a friendAffordable and dependable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer and the perfect size. HP printers are always dependable and affordable.
I would recommend this to a friendA Stinker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible machine. Constantly looses power. HP Instant Ink plan is a bust.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rosemary.
I’m sorry your printer has performed poorly. Your frustration comes as no surprise, considering the device has frequently lost power and you’ve experienced difficulty with your Instant Ink printing plan. I want to help you out of this dilemma, so I’ll suggest some resources I hope will reach that goal.
I can’t tell from your review what issue you face with Instant Ink. I recommend that you contact that program so a representative can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
I also don’t know why your printer has lost power so often. I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Wifi does not work well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi keeps on deactivating and we need to re-configure several times
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable connection to your Wi-Fi network. I can certainly understand why the repeated need to reconfigure the device when this happens would quickly become frustrating. I want to help you resolve this situation, so I’ll provide some resources that I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187846
If connectivity does not adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Decent home printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer device delivered and performed expected functionalities.
I would recommend this to a friendBroken Scanner/Copier When Received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received my HP Printer the scanner/copier glass was shattered to pieces. I was unable to use my scanner/printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer arrived with such clear damage to the scanner/copier glass. I can imagine what a colossal disappointment that must have been. I want to help you resolve this situation, so I’ll direct you to some resources and information I hope will help.
Because you expected to receive a printer that was operational and ready to go, I recommend you contact the seller to address this promptly. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
You can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link:
- hp.com/contactHP
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad there’s no way I can get my 6 month free think I purchase ink twice and it serves me no time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Anna.
I’m sorry you weren’t able to take advantage of the six-month Instant Ink offer that was part of your purchase. I can understand why that would be frustrating, considering you’ve been purchasing cartridges since you got the printer. I want to help you resolve this situation if possible. I’ll provide some resources that might serve that end.
I can’t tell from your review how long you’ve had the printer or whether you signed up for an HP+ account, which would have let you activate the Instant Ink offer. I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and the situation and see what’s possible.
If you need technical assistance with your printer, including tips on how to use less ink, I suggest that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Don't bother
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer died (wouldn't stop rebooting) after 6 months! Don't bother...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, David.
I’m sorry to learn that your printer stopped working after you’d had it only six months. Your review is brief, but it’s easy to understand why this would be a shocking turn of events. I want to help you resolve the situation. I hope the resources I’ve listed below reach that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves this printer awsome deal. Works great we use it for everything
I would recommend this to a friendA very good less expensive printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been a very good printer. I am an HP person, so I didn't expect anything else.
I would recommend this to a friendHit or Miss
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked okay for the first few months. Now having issues with poor print. I only use the printer occasionally.
No, I would not recommend this to a friend