Customer Ratings & Reviews

Hi there.

I’m sorry to learn that your printer has rendered photo prints of poor quality and that its copy function has performed just as poorly. Your review is brief, but your frustration is clear – and wholly understandable. I want to help you remedy this situation, so I hope the resources and information below will guide you to that end.

First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991

I also suggest that you follow this guide to resolving copy problems; it covers copiers that stop working as well as copy-quality issues:
- support.hp.com/us-en/document/c05337009

If any problem persists, I suggest you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi Adam,

I'm so sorry for the inconveniences this printer has been causing regarding its connectivity. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how upsetting this is. I would love to help remedy this for you, so let's see what we can do.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You can also access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213

If this problem continues, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Antonio
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered such a great deal of difficulty getting your printer set up and working. The frustration you express is wholly understandable, considering you’ve dealt with a nonfunctioning scan feature, connectivity failure and an ineffective setup attempt using a USB cable. I want to help you remedy this situation, so I’ll offer a resource and some information aimed at making that happen.

I can’t tell from your review why your printer has had such difficulty and still won’t set up properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be an unwelcome surprise and a poor start to ownership. I want you to understand what’s happening with the device and remedy the problem if one exists, so I’ll try to offer some helpful suggestions.

First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if you believe the situation deserves further investigation, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has performed poorly. Your review is brief, but it’s easy to understand why unreliable performance would be quite frustrating. I want to help you resolve this issue, so I’ll provide some resources I hope will make that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. If not, then on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187846

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, John.

I’m sorry you printer has performed poorly. I can wholly understand why having the Bluetooth stop functioning so soon after setup would be a jarring surprise. I want to help you resolve this situation. I hope the resource below guides you to that end.

I recommend that you contact us directly so we can assess what’s happening and guide you through the proper troubleshooting. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support