Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Disrespectful staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff at the store were terrible and disrespectful
No, I would not recommend this to a friendEase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think it will be great if I can get it on line need new password
No, I would not recommend this to a friend- Cons mentioned:Connectivity
SKU 6404823
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless printer was not wireless Order 1121209715289 Just filed with Better Business Item was mislabeled Geek squad could not make wireless connection My attempt to get you to replace my own printer cable has been ignored
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a difficult time with your printer purchase. I can’t tell specifically from your review all of what has happened, but it seems to involve a difficult setup process and being unable to wirelessly connect the printer to a computer or other device. I want to help you remedy this situation, so I’ll direct you to a resource and offer some information I hope will accomplish that.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Terrible Geek service and I bought the 1 year plan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called Geek Squad and held for 30 min and after talking to the agent he put me on hold to check my issue and never came back on the line. Cannot get this to hook up to my daughters wifi. Bought it in December as a gift and it still is not working
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected wirelessly and that you’ve not received the support you need. It’s easy to understand why this would be exasperating – especially considering the printer was a gift for your daughter – so I’ll point you toward a resource that I hope will help.
I can’t tell from your review why your printer has not connected, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Super slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this printer tomorrow. I gave it about a week and it is not doing what I need it to. Set up was horrible, it always says that it is offline, it takes me about 15 minutes every time just to get 2-3 pages printed out in black and white, wireless printing NEVER works even though it says it is connected, prints SUPER slow, it’s always a gamble on whether or not anything will print so not dependable at all. Save your money and do not buy this printer. Also, when I needed to print a return shipping label with a barcode, it kept printing out the barcode with a streak/blank line on part of the barcode which defeats the whole purpose of a barcode!
No, I would not recommend this to a friendn/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a gift that has not been given yet after this week I will complete
No, I would not recommend this to a friendGood Deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this printer meets all my needs. Need to use it more to be sure.
I would recommend this to a friendWorst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it whats so ever. It literally won't even scan.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty with your printer. It’s easy to understand why not being able to use the scan function would be a tremendous frustration, especially if scanning is among the main reasons you bought the device. I want to help you resolve this issue, so I’ll direct you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides – including ones related to scanning – as well as user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187846
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is ok but a little slower than I thought it would be
No, I would not recommend this to a friendValue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value Lots of features at a low price also ink is inexpensive
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hookup was a bit of a pain. Took a while to get printer connected.
I would recommend this to a friend- Pros mentioned:Print quality, Setup, Size
Great little printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is solid for the money. Maybe it doesn't do EVERYTHING, but it's got a scanner to (obviously) scan and make copies and it also prints wirelessly very well. The color printing is faster than what I'm used to and the black and white prints quickly as well. Set up is a breeze. You download an app on your phone, press a button on your printer to connect it to your wifi and you're done. I was up and printing some gift cards in minutes. The printer will automatically print out an alignment page of sorts. You simply take that page and place it in the scanner and press start. It takes care of the rest and ensures accurate, straight prints. Color replication is accurate, though I won't be printing keepsake photos from it. The formfactor is a sleek, compact box that allows for the printer to blend into its surroundings well. I would certainly recommend this to anyone who needs a basic printer to handle the occasional jobs like resumes or school papers. If you want photos and elite level printing, consider going up a model.
I would recommend this to a friend Not user friendly at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents new PC. We can not get it to connect to bluetooth no matter how many times I tried. It should come with a cord to connect with the PC for older people.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has been difficult to connect. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource that I hope will help.
I can’t tell from your review why your printer has not connected like it should, so I suggest that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Got this for Christmas and it wouldn’t connect to my internet and so couldn’t get it set up. Spent over an hr on the phone with HP Service center. And got no where and was told it would need to be returned to Best Buy.
No, I would not recommend this to a friend If you're not in a hurry...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it's supposed to do very nicely and verrrry slooowly.
No, I would not recommend this to a friendSave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a couple of friends help to get this printer working properly. It will only print if I unplug it and then replug the printer into an outlet. Not a dependable printer and one I can't recommend. I also was not happy that a user manual was not included.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not maintained a reliable wireless connection. I can easily understand why the need to repeatedly unplug and reset the printer would quickly become exasperating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
No internet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We can not connect to our internet! Tried several locations and all of our tricks, but no success! considering returning. I do not know if the low $69.00 price had much to do with the connection, but! Not happy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bill.
I'm sorry to hear that your printer has not connected wirelessly like it should. It’s easy to understand why the troubleshooting and failed attempts to connect you describe would be exasperating, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not connected like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not my best printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink finishes quick, will not recommend if you print often
No, I would not recommend this to a friend- Cons mentioned:Connectivity
No, just no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It refuses to connect to my wireless network and won’t even connect to my computer when I use a cord. Incredibly disappointing and a complete waste of time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the setup process on your computer like it should. I can certainly understand why this would be a terrible start to owning a new printer, so I’ll offer some resources that I hope will help you get the device set up and working to your satisfaction.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to set up, also difficult to install ink.
No, I would not recommend this to a friend