Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Junk!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars. This has been a problem since I opened the box when it would not connect online to set it up. It took 2 hours. Since then, it does not feed the paper properly and only prints on occasion when it feels like it. It's too late to return. The best fate for this is the garbage.
No, I would not recommend this to a friendPaper weight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a negative if I could. It has been nothing but a problem. Their tech support is shockingly bad. I have spent hours on the phone with them and I still have a broken printer. I have had it for 4 months and it’s only worked 20% of the time. My first HP printer and certainly my last!
No, I would not recommend this to a friendInk dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the printer and ink cartridge that came with it didn’t work. I had bought new replacement cartridges at the same time. Used replacement and it worked. Attempted to contact customer service for another cartridge to be sent out and my option was to send the whole printer back.
No, I would not recommend this to a friendDon’t Waste Your Time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Just really really bad. Constant issues with connection. Needed to reconnect almost every time I wanted to use it. The software is truly one of the most unintuitive things I’ve ever experienced. Misfeed errors. Streaked print jobs. Just really terrible. Don’t spend your money on this.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not really a fan of these hp printers, their subscription service.
No, I would not recommend this to a friendHP All in one printer scanner DeskJet 2755
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many problems with this printer - it just stops printing for no reason - right now - it quit on me when I was in the middle of a printing - Cannot get it to print again even though I turned it off, unplugged it etc. I would not recommend it - I wish I had spent more and got a better model
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so erratically and now won’t print at all. I can readily understand why the performance you describe would be confusing and quite frustrating, so I’ll offer a resource and some information that I hope will help.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Hp printer 2700 series
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like. Its not what I had expected. I am not satisfied with it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. Your review is brief, but your disappointment is clear, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
My printer and Me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible printer. I am still having technical issues making me unable to print with this useless device. It has caused much aggravation, hence this review.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Nathan,
I’m sorry that you are having issues with your printer. It’s easy to see why that would add up to a frustrating start to ownership. I want to help you remedy these problems. I hope the resources listed below make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you to try our troubleshooting guides, how-to documents, user manuals and software updates. You can find it here:
- support.hp.com/us-en/product/hp-deskjet-2700e-all-in-one-series/2100187844/model/2100187846
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Agata
HP Care
hp.com/support
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never brought replace it with another one which I like better
No, I would not recommend this to a friendSpend a little more and get something else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer would not stay connected to the network after a week attempt I contacted HP support and they were unable to help me figure out the problem. I will be returning and spending a little more to get a more reliable printer
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
"I'm Happy With My New Printer"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY actual rating is 4 1/2 stars! The printer is compact and fits comfortably on the desk cabinet next to my computer station. The color production and quality of the print is excellent. It functions perfectly for my use and is easy operable; Needless to say, I am quite pleased with my purchase. Also, the instore service I received was excellent!
I would recommend this to a friend - Cons mentioned:Connectivity
A budget printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to setup and work with alot of printers. There really is not anything special about this printer, nor does it try to be anything great. In terms of setup, it took longer than I expected. I have worked with HP wireless printers before. This one was just annoying. I thought everything would be simple after downloading the app but I was wrong. I just could not get anything to work. You have to have a driver for each device. Wireless was just so buggy. It also constantly bugs me to get the HP ink program. The wireless was just so unreliable. With the cable connection, it printed fine. However, this was not the advertised wireless experience. There is a little screen for the printer's function. It isn't backlit so have some light prepared to actually see anything. In terms of quality, it prints, scans, and copies fine. Nothing spectacular. The advertised print speed is 5.5 color pages per minute and 7.5 mono color pages per minute. Things were initially much slower than advertised. However, I found out that after some settings manipulations to lower the quality, it prints much faster. All in all, it is a budget printer. I was kind of disappointed with the experience. Getting the wireless to work was a bother. It was buggy. HP is really trying to push their ink replacement program.
No, I would not recommend this to a friend HP-DeskJet 2755 All In One
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too simple of a machine. I need more bells and whistles
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial (if you still need it), user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Didn’t work— cheaply made.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not print and HP virtual assistant gave up helping and never gave me a phone number. Returning to store. Will not buy HP again.
No, I would not recommend this to a friendUnacceptable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer I ordered did not come with a power cord or ink. This is unacceptable product distribution as well as service since I was not able to get these items with out spending more money. I am highly upset with the incompetence of Best Buy as a whole.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am so sorry to hear that you received what sounds like a used printer. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Very slow printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow printing even after cartridge alignment. Generates error when pages are selected to print instead of printing the whole document. Quality of HP printers are going down every year.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints slowly and displays an error during specialized printing instructions. I can wholly understand why that would be a confusing and ultimately frustrating combination, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
lacks instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.darned thing lacked decent directions; put my MAC into the little circling ''colorful spiral of death'' never could get it to return to set up!1 if not for COVID I would have returned t!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the setup process. I can certainly see why the “spinning beach ball of death” as well as inadequate instructional materials would be an exasperating combination. With that in mind, I’ll point you toward some resources that I hope will help you get your printer set up and working.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Awful startup experience, but ok once up & running
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup of this printer was tedious and complicated. I have an almost three year old HP printer that’s similar in price point, also wireless and has pretty much the same features—but it was easier and faster to set up that older printer, even to print from multiple types of devices (desktops, laptops, tablets, smartphones). I thought I’d have a similar hassle-free experience with this HP printer as well. It was not to be. I downloaded the app onto my smartphone and followed the instructions, but the app kept on having problems connecting to the printer and vice versa. After multiple attempts, it finally worked and I was able to print out a test page. I then proceeded to test it out with my other devices—a Windows laptop, a MacBook, an iPad. The first hassle is that you have to download the driver or app for the printer to each and every device you plan on printing from (I didn’t have to do this for my older HP wireless printer). I even tried the other way of connecting wirelessly directly from the device to the printer and bypassing using our wireless network (which I don’t prefer because then I have to disconnect my device from our network, connect to the printer’s network, then reconnect to our network, etc.) but that way was also buggy and took forever and simply did not work well. Then the biggest hassle—I kept on having problems with whatever device I was using connecting and communicating to the printer, even when using the regular household wi-fi connection. And I know it was not our internet connection, because we have really good and reliable high-speed internet. It was not the devices I was using, because I did not have any prior connection problems using any of those devices with our old printer. It was this particular new printer and/or the HP app/program. I am a pretty tech-savvy person and am usually the one my family members and friends turn to when they need technical assistance, and I could not believe the hoops I had to jump through in order to set up this printer. However, most of the other aspects of this printer are up to par. Replacing the ink cartridges was quick and easy. The actual printing, scanning, and copying are good, both in black and white and in color. The footprint is pretty much what you would expect from a printer, so to prepared to give up a bit of space on your desk—but one of the best features of this printer is the wireless capability (when it works!) so I actually put it elsewhere in the room and not on my desk. Some smaller issues which annoyed me—there is a little window screen which shows the status of the printer’s features (such as the wireless connection, level of inks), but it’s not backlit so it is very hard to see. And when setting up the printer with every device it keeps on bugging you over and over to buy your replacement ink cartridges through the HP automatic replenishment program, trying to lure you into it by dangling a supposed “2 free months of ink” if you try it out and “you can cancel anytime” but I was just not interested. Also, when turning the printer on, it takes an inordinate amount of time for it to start up and be fully ready to print, so if you happen to be in a hurry to print or copy something quickly and be out the door, you’re out of luck. For these reasons and of course because of the arduous setup experience, I am giving this printer a review rating of 3/5 stars.
I would recommend this to a friend Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived in non working condition. I spent days trying to figure out how to set it up to only realize it is defective. I had to spend all day on phone with best buy and up. Now I have to wait for a replacement. Never got to use it.
No, I would not recommend this to a friendFrustrating purchase.Do not recomend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return product.would not recognize ink cartridge on display very very frustrating. While I was returning product at customer service desk .The gentleman behind me in line was returning the same printer.I do not recomend this product.
No, I would not recommend this to a friend