Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Frustrating purchase.Do not recomend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return product.would not recognize ink cartridge on display very very frustrating. While I was returning product at customer service desk .The gentleman behind me in line was returning the same printer.I do not recomend this product.
No, I would not recommend this to a friendAbsolute garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pain in the neck to connect to wifi, it's super SUPER slow, it keeps disconnecting from the wifi, but blue wifi light will be on?? How?! I can't return now. Tip: Don't go cheap! you get what you pay for. Lesson learned!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and rendered prints so slowly. The frustration you express is totally understandable, considering these two issues plus the contradictory message from the printer itself regarding Wi-Fi connection. I want to help you get the printer working to your satisfaction, so I’ll provide some resources aimed at meeting that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any issue persists or you need assistance with anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never get HP again. Had to call HP for help in getting it set up and after hour on phone finally got it working. Then when I tried to use it again it wouldn't even turn on. So ended up returning it. Got a Canon and easy set up.
No, I would not recommend this to a friend- Pros mentioned:Setup
High value, decent printer.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After playing around with this printer for a few days I can say it’s a decent piece of equipment. If this were an average priced printer I would probably give it 3 stars. However this is an economical model and needs to be judged on that curve. It’s a little slow and the print and scan qualities are ok at best. I also had to unplug and replug the printer in at one point to get it working after it locked up scanning. On the plus side, the printer in remarkably light weight and has an unusual aesthetic that I happen to like. The set up was easy, and the mobile app worked for me as expected. So for me the big question of every review I write is will I recommend this to a friend? Well, that depends. If you need a high volume or high quality printer, Id say no. However, if you just want an inexpensive machine to occasionally print out a map, tickets, taxes, reports, school work or whatever then I’d say this printer is a pretty great value. I just recommended it to my mom who is looking for a printer precisely like that.
I would recommend this to a friend No start-up disk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer did not come with a start-up software disk, and I have not been able to use it for that reason. I've tried to find a disk for it online without success. I would not advise anyone to buy this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve not been able to set up and install your printer because it did not come with a software disk that you expected. I can wholly understand why that would be an unwelcome discovery with a new printer. I want to help you get the device connected and working to your satisfaction, so I’ll provide some resources aimed at making that happen.
First, most of our printers are now designed to set up wirelessly via the internet and so no longer include setup CD-ROMs. I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29378213
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support with setup or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Poorly programmed and designed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that worked was the scanner. Customer service couldn't fix it and offered to replace or refund. I took the refund. It could have been a one in a million with all the problems I had with this machine.
No, I would not recommend this to a friendFamily hates this printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse printer we have owned. No one can operate it easily. The app tries to have you set up a subscription for expected features like printing a photo from your phone. Give me a break.
No, I would not recommend this to a friendNo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture can be choppy at time for the amount I paid I really expected it if you really need something fast and for the time being get it but if you can afford the top dollar one go for it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sabriyya.
I’m sorry to learn that you’ve experienced difficulty with your printer. Your review is brief, and I can’t tell specifically what problem you’ve encountered, but I suspect it involves print quality. I want to help you remedy the situation, so I’ll direct you to some resources I hope will accomplish that goal.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
If the problem persists, or if my suggestion does not fit the problem you’ve encountered, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible reception the Wi-Fi sucks there in Tenna range is very limited I had to return back because it’s very limited to my usage it is not worth it is very frustrating to try to get help on HP online service
No, I would not recommend this to a friendBad Deal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very disappointed with this purchase. So far, I have been able to use it one time and have been unable to connect it due to a faulty driver. Not Impressed, with this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so poorly. It’s no surprise that you feel disappointed and upended, considering the printer has worked only once and now you’re unable to connect it to your computer. I want to help you remedy this situation, so I’ll direct you to a resource and some information I hope will make that happen.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, prints very slow, no way to connect printer to computer other than wireless connection. Owned it just over the returnable time slot of 15 days. Spend the money on a decent printer. Not this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly. I can wholly understand why slow printing and limitations on connectivity options would be a frustrating start for owning a new printer. With that in mind, I’ll point you toward some resources that I hope will help you get your printer working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Regarding connectivity, you can connect the printer via USB cable. Instructions for doing this appear on page 28 of the user manual, which you can find by following this link:
- www1.hp.com/ctg/Manual/c06611085
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little to no instructions and couldn’t even connect it to my laptop. Please do not bother buying. Will be returning.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, easy to set-up, very good copy quality, small footprint, good design
I would recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for one month and it only printed 2 copies and then failed. Have been trying to reach Best Buy but to no avail. I'd like to return it or get it fixed. Very disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mary.
I’m sorry to hear that your printer stopped working and that you’ve not been able to contact the retailer regarding a return or exchange. It’s easy to understand why that combination would be a jarring surprise after getting a new printer. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month, ink started fading, ink levels were still good. Overall just bad
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joshua.
I’m sorry that your printer began rendering prints of poor quality after you’d had it only a month, despite it showing adequate levels of ink. Your review is brief, but your dilemma is clear. I want to help you remedy the problem, so I’ll provide some resources and information I hope will reach that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mind of its own.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer does not continously print and I don't know why. The on/off button doesn't function properly, sometimes I'll disconnect it it just to turn off. Not worth it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can wholly understand why unreliable printing and a power button that doesn’t work properly would be quite unnerving, so I’ll suggest a resource and some information that I hope will help.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective did not Print or scan. had to return to store only to find they did not have another instock and charged me the difference of the New Printer chosen as Exchange.
No, I would not recommend this to a friendVery dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does not work I’ve contacted Best Buy and they’ve told me that they will be sending me some sort of ink cartridge that I never received I’m very dissatisfied
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Christopher.
I’m sorry to hear that your printer has not worked like it should. I can’t quite tell from your review what happened or what part the printer might have been missing, but I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review why your printer has not worked like it should, so if you need assistance outside of what Best Buy has provided, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't buy this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Negative reviews are true. Set up is difficult and to use it i have to unplug it and plug it back in every time. Support online is non existent
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and failed to maintain a reliable wireless connection. Your review is brief, but it’s easy to understand why your experience would leave you exasperated. We want our customers to have a better experience than what you’ve endured, so I’ll suggest some resources I hope will help you improve the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with this or any other issue, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Pd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that easy will not connect to my modem with fiber optic did work once but it decided not to will try again by starting over when have time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your home network. Your review is brief, but it’s clear why this would be an unwelcome surprise and a poor start to owning the device. I want to help you get the printer connected and working like it should, so I’ll direct you to a resource aimed at making that happen.
I can’t tell from your review why your printer has not connected, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support