Customer Ratings & Reviews

This printer has a few pros and a lot of cons. The pros are that it has a small form factor, it has a really nice scan feature from its local homepage, the HP Smart app prints and scans well, and the printer produces an excellent, high resolution color image on HP photo paper. But, that image is not borderless. It has a thin margin on three sides and a large 1/2 inch (12 mm) margin on the bottom no matter what type of paper I use. This is highly disappointing since I thought borderless was pretty much the standard nowadays. When I tried printing a government form that ultimately has to be scanned, I had an option of the bottom of the form being clipped off or else the image being resized. Considering the government plans to scan the form, who knows if their software knows what to do with a resized form. I am sure it would reject the one that was clipped because it completely cut off the signature line. My reasonably priced laser printer was able to print the form properly without any resizing or missing information. My favorite feature is the the scanning function on the local settings page. No software is required to be installed on the computer to use it. Just type in the local address of the printer, log in, and go to the scan section. It asks for the scan details like resolution, file type (PDF of JPEG). Then it scans the flatbed and instantly produces the requested file. This feature is user friendly and potentially helpful if a friend comes over and wants to scan something. The scanner resolution / image quality is also excellent. I scanned in the high resolution image I printed on photo paper and they look identical. The HP Smart App makes it simple to scan and print from my phone. In addition to scanning from the flatbed scanner, it also has a scan function using the phone camera. I like being able to instantly print a picture from my photo library without having to go through multiple processes. Same goes for scanning in an image and saving it. Now, back to the cons. Another major problem came with installation / setup. The printer could not contact the servers at HP for days, even though I confirmed it was on my network and I was able to access the local machine on my network. Straight out of the box, I tried to do everything through the newest version of the HP Smart app. The app was able to connect to the printer, but it took many, many attempts to get it to find and connect to my WiFi network. When it came to signing up for the HP web services like Instant Ink, the app tried multiple times and eventually gave up, saying to try via a computer. On my computer, I could access the settings page, print, and scan, but I could not connect to the HP services or update the firmware. On the fourth day of the printer being online, it downloaded a firmware update on its own, and gained the ability to start talking to the HP servers. I knew about the update because it advised it was updated on the local settings page. However, the print functionality was frozen. After multiple power cycles of completely unplugging the power cord, it eventually started to respond again and I was able to sign up for the web services. While this issue is hopefully related to the first batch of this new model, it is going to be frustrating until they start shipping with updated firmware. I cannot imagine a person without a technical background being able to setup this printer in its current state. The printer has some potential, but I cannot recommend it in its current state. The tech savvy will be frustrated with setup process and the large 1/2 inch margin clipping the bottom of documents. The non-tech savvy will probably give up and return the printer. If HP updates the firmware prior to shipping and fixes these issues, I would be happy to try again in a few months.

It does the job, good color, small footprint. easy to use.

Printer is very adequate for home use. Works silently and light enough to set up in different locations in the house.

Decent price and it shipped the next day. Arrived on time.

So far it's working great! HP is my go-to brand and results are as expected.

Seems to print well. The WiFi set-up was a little difficult. Wasnot a simple straight forward. Had to go to HP site for a download. Probably so HP could track....

I signed up for the Instant Ink plan and appreciate the flexibility of switching plans if printing needs vary.

Very good price, quality and easy use, plus 6 months free printer ink that

Easy to set up. Printing is clean and clear. Delivered quickly. Happy with purchase.

Good basic printer. Does the job with minimal problems.

Good for the price. Works great. I like hp printer's the only one i buy.

easy to use, prints good and clear. understandable instructions for operation.

It works as advertised! I need it for school work and it does the job. As usual with this price point of printers, it goes through ink pretty quickly, but that's to be expected. I like being able to print wirelessly, but I have had trouble figuring out how to best print pictures without putting them in another document.

Easy set up and easy use Great price Ink not too expensive

Very easy set up ,.waiting for all hp to come down Price for hp ink is so high.

Works fine. Great price. Easy set up. Very good for home use.

Worked great up until now. It print great and pages come out clear.

Somewhat disappointed. I believe the old saying applies, "You get what you pay for". Knowingly I was aware when I purchased this printer of what I just said. Amazing to me the simplest copy does not work. Or the scan function. Printing wireless from my tablet works fine. I wish I had purchased a better printer.

Printer is easy to use and the right size to fit on my computer desk.

Works great small compact fits great on a desk. Easy to use.