Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
no internet connection, why?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Deskjet 2700 in December and had trouble printing. Finally, it worked. Yesterday it wouldn't print because it is supposedly not connected to the wireless internet. The on button is flashing, can't get it connected and can't print anything. I tried looking online for help, but no luck. This should not be this complicated or frustrating.
No, I would not recommend this to a friend Found one I like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found one I am well please with that is why I am rated with 5 stars Excellent
I would recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm satisfied so far. I do have so trouble turning it off though??
I would recommend this to a friendHorrible thing of a printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made an account just to warn others off this awful thing. Every time I use it I have to reconnect to wifi and go through the motions as if I'm setting up a brand new printer. Absolutely horrid. They ask you to sign up for an HP account, sign an agreement to (I'm sure) sell whatever data they can scrounge up from you, and download TWO, yes TWO, apps. Ridiculous waste of time and paper. It's constantly having technical issues and automatically printing tutorials for when it f---'s up. Ah yes! That's what I want! My printer to start randomly printing the same "Wireless Connection Guide" every time it struggles to connect to my bluetooth connection! What a wonderful feature! This printer is used in hell, it is the only printer available and my job is an overpaid secretary tasked with printing and scanning endless documents as demon boomers ask me to explain how to download the HP app and what all these buttons mean.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a dreadful experience with your printer so far. Your reaction is easy to understand, considering you’ve had frequent connectivity issues that require extensive resetting, resulting in the automatic printing of instructions you don’t need, in addition to privacy concerns. I want to help you out of this dilemma, so I’ll provide some resources and information aimed at reaching that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, establishing an account is necessary to take advantage of HP+ benefits, including an extra year of warranty, the offer of free toner or ink, and access to productivity features. You can learn more about HP+ here:
- www.hp.com/plus
HP recognizes that privacy is a fundamental human right. It also recognizes the importance of privacy, security and data protection to our customers. We encourage you to read in full our privacy statement, which you can find here:
- www8.hp.com/us/en/privacy/privacy-central.html
If you have any questions about your printer or the HP+ account, or you need assistance in any way, we hope you’ll reach out to us for support. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not HP best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instruction Book is lousy.Mainly in French.English sketchy Thank goodness for the Geek Squad
No, I would not recommend this to a friendWorks great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed. Works great for the tasks I use it for.
I would recommend this to a friendPrinter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Air printing is the best. Love the way the paper feeds.
I would recommend this to a friendA toaster can do a better job than this printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this printer a 0 rating I would. Constant errors, disconnects from Wi-Fi, can't reconnect to Wi-Fi, can't print pages you want it to print, however, can easily print the error page. If you could buy a toaster with a printing feature, it would do a better job than this. After spending over an hour on the phone with customer support, nothing got fixed, had to do a full factory reset, and still wouldn't connect to Wi-Fi, still tells me that HP Instant Ink cartridge is not compatible, and then follows with a fully printed page of why it's not compatible. HP Smart app is also horrible, virtual assistant is awful, and if you call their customer service, be prepared to listen to 5 minutes of "you can use or virtual assistance" or "here is how you can update your credit card information" even if you didn't call about credit card information.
No, I would not recommend this to a friendWORST PRINTER EVER - DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever owned. It had problems printing from the start. I had to call tech services at HP 6 times, and I even spoke to a supervisor - no one could fix the problem. I would spend hours on the phone with one tech who would "fix" the issue. Then, days later, my printer wouldn't print. I repeated this over and over again - the supervisor finally gave up and agreed that I needed to get rid of it. They kept telling me it was a "connectivity problem," which is ridiculous. The supervisor discovered this when he tried to fix the issue by connecting to the hotspot on my phone - so it was not my internet. DO NOT buy this - I wasted HOURS on the phone trying to fix this. It's a piece of junk. I then read online that HP printers are known for their "connectivity" issues. I am now in search of a NON HP printer.
No, I would not recommend this to a friendDoes not print when your internet goes down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever you do, do no sign up for the Instant Ink service when you fire this thing up for the first time! It seems like a great deal at first, but then when your Wi-Fi goes down it will not print. It needs a full time internet connection to HP and will not work with a cord. I had an important report to submit and worked all night to get it done. It needed to be printed and submitted on paper. But my internet went down for almost 24 hours during a storm and the thing would not print. It took me a while to figure it out and when I did I was furious that HP could handcuff me like that hold me hostage because my Wi-Fi was down. I'll never do that again.
No, I would not recommend this to a friendHP DeskJet 2755e inkjet printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is perfect in black and white, but in color mode has artefactual lines that distort photos. I am going to replace the printer. Ideally I could trade it in, but I threw away both the packing and the sales documentation before I realized the problem.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of poor quality when using color. I can certainly understand why seeing lines and distortions in photo prints would be a tremendous disappointment. I want to help you resolve this problem, so I’ll direct you to some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
hp deskjet 2755e printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first purchase of printer 2755e had to be returned to best buy because it did not work. I got a second one which appears to be okay at this point.
I would recommend this to a friendDo NOT buy this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after the time it expired for me to return this printer, it stopped connecting to my Wi-Fi and my laptop. Every time I try to print now, it says it’s off-line. I follow all the necessary steps including unplugging it and plugging it back in. When I use the software it shows that it’s connected to my Wi-Fi and even has the correct password but it never goes online. I can no longer use it. And I cannot return it to Best Buy because it’s gone past the 14 days. I’m unemployed and need a printer but just wasted the money on this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has stopped connecting wirelessly and that you’re unable to use it. It’s no surprise that you’re frustrated, considering you can’t remedy the problem and the retailer’s return period has passed. I want to help you get the printer connected and working like it should, so I’ll direct you to some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334
If the connectivity does not improve, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Undecided because of lack of information to comple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the HP printer for more than a month and still have a lot to learn because I have got it to work very few times. A users guide for beginners would be great.
No, I would not recommend this to a friendUnreliable printer designed to track you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a printer - it is designed to collect as much data from you as possible. For example, they want to open an account which requires you to log in so they can see everything you are doing. Mine also randomly goes "offline" and I could not get it to respond even when I used a USB printer cord. Last time it took several texts with support to fix the problem. That was about six weeks ago and it's back to being offline. Really sorry I bought it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so unreliably. Your frustration comes as no surprise, considering you’ve dealt with offline issues even when using a USB cord, and the problem has resurfaced after you sought support. I want to help you out of this dilemma. I hope the resources below do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
NO GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing but problems with this printer! I’m Always having to troubleshoot it. Now that the warranty is out I can’t even get help from HP without having to pay for extra warranty. Now it won’t even hook up to my computer. Would not recommend this printer! I now have to get a new printer. Didn’t last 3 years.
No, I would not recommend this to a friendCONFUSED, AGITATED CUSTOMER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not what I expected! Still have not been able to set it up! PLUS, IT DOES NOT FIT IN THE SPACE ON MY DESK! I went back to look at a picture of the one I ordered. I only looked at the photo which shows appears to be the front loading tray. This printer says it is a 2700e. My order was a different number. I AM CONFUSED! The instructions are not the best. I have it just sitting on my desk when I NEED IT!! I have the box still sitting in my bedroom, all the papers, NO PRINTER SETUP!! Can send pics to you via phone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the printer you received is not what you expected. It’s easy to understand why this plus the inability to set up the device would be quite an unwelcome surprise. I want to help you get the information you need to go forward. I hope you’ll use the resources and information below to do that.
First, you’re reviewing the DeskJet 2755e, which is part of the DeskJet 2700e series. If you ordered the 2755e and you see 2700e in some places on the unit you received, that’s OK. If you’re not sure what model you ordered, I recommend you contact the seller and have your order clarified. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need to set up this device, I recommend that you follow a setup tutorial specific to this model you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187846
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
This printer has given me migraines.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst printer I have ever bought. I maybe have gotten it to connector to the internet twice and restart blah blah blah. I am so sick of this printer. I will NEVER use HP again. I got this HP printer and it doesn’t work I had one before this and it didn’t work either. HP different style. More expensive. WOULD NEVER RECOMMEND ANY HP PRODUCT TO ANYONE I KNOW. GO WITH EPSON.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not performed well. It’s easy to understand why problematic connectivity that renders the device largely unusable would be a tremendous frustration. I want to help you resolve the situation. I hope the resources below will guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187846
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
HP Hardly Prints
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap plug, falls out a lot and stops wireless. Cheap material, thin. Works now and then Returning it for a real printer.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
na
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to connect. In very small print, I found where this may be for Apple.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty wirelessly connecting your printer. Your review is brief, but I wholly understand your predicament, so I’ll provide some resources I hope will help you get the device connected and working to your satisfaction.
First, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187846
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
In your review you mention Apple Inc., but I can’t tell whether you’re using either Mac OS or iOS. If you are and you still encounter difficulty, I suggest you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
If you need further assistance with setup, connectivity or anything else, I hope you’ll contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support