Customer Ratings & Reviews

Hi there.

I’m sorry to learn that your printer has gone offline so frequently and so consistently. I can easily understand why you’re frustrated here. I want to help you get the device working to your satisfaction, so I’ll provide some resources I hope will help.

First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer was so difficult to set up. It’s easy to understand why spending 45 minutes on the phone with support would be a problematic start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187846

You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer was so difficult to set up. The frustration you express is totally understandable, considering you’ve had better setup experiences with other HP printers. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187846

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties as well as cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you reach a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

Thanks for the review and feedback. While I’m glad you like your printer and its price, I’m so sorry to hear you had such a dreadful time setting it up. It’s no wonder you’re aggravated, considering you had inadequate instructional materials and it took three days to get it connected and working. I want to help you get the device connected and working like it should, so I’ll offer some resources and information I hope will help.

To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/29378213

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you were unable to complete your printer’s setup and installation process because of difficulty with your operating system and the HP Smart App. It’s no surprise that you’re frustrated here. I want to help you get the printer installed and working, so I’ll direct you to some resources I hope will make that happen.

First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640

If the software and setup problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection to your laptop. It’s no surprise that you’re frustrated, especially considering you also had a difficult setup process. I want to help you improve the device’s connectivity performance, so I’ll provide some resources I hope will reach that goal.

First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Anna.

I’m sorry to learn that your printer has caused you such frustration. Yet it comes as no surprise, considering the device has frequently gone offline and the HP Smart app has performed poorly. I want to help you resolve these problems, so I’ll provide some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, you might gain useful information from a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the right course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve had such a dreadful time with your printer. It’s easy to understand why connectivity difficulties, a cartridge recognition error and then being unable to get the support you need would be quite an exasperating ride. We aim to provide a reliable experience with our printers, supplies and support, so I’ll suggest a resource and some information I hope will help you remedy the situation.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

Thanks for the review and the description of your experience so far. While I’m glad you like the performance of your printer’s print function, I’m sorry you’ve encountered such difficulty with the copier. I can certainly see why going through so much paper and ink in a failed attempt to remedy the problem – then learning that the retailer’s return window had closed – would be quite a troublesome combination. I want to help you remedy this situation, so I’ll offer some resources I hope will make that happen.

First, I recommend that you follow this guide to resolving copy problems; it covers copiers that stop working as well as copy-quality issues:
- support.hp.com/us-en/document/c05337009

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not performed well with your MacBook Air. Your frustration comes as no surprise, considering the device has failed to maintain a wireless connection with the device, and that you’ve printed mostly with your mobile phone. I want to help you out of this dilemma. I hope the resources below guide you to that end.

First, if you’ve not done so already, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16

Next, you might look through a couple of troubleshooting guides specific to Mac OS related to connectivity and printing issues.

Printer offline or not responding:
- support.hp.com/us-en/document/c04249334

Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676

If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Chris.

I’m sorry that your printer purchase has fallen short of your expectations. I can wholly understand why having the ink cartridges run out five months before you’d anticipated would be a jarring surprise. I want to help you understand what’s happening and remedy the situation, so I’ll provide some clarifying information and a resource I hope will serve that end.

First, the ink cartridges that arrived with your printer are not designed to last six months. Rather, your printer purchase included an option of six months free in our Instant Ink program. In this program, you choose the number of pages you’d like to print monthly, and replacement cartridges are shipped as needed based on usage. You should have had the opportunity to enroll in this free trial offer when you set up the printer.

I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

If you need technical assistance with your printer, I suggest that you call us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location

Keith
HP Care
hp.com/support