Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Yuck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am utterly disappointed with this printer. It scans fine, but printing is almost nil since I bought it. I didnt set it up wifi; just used a jack out of my computer, but it might print 1 of 20 print requests. When I am successful it is only after I have turned the printer off and on.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed reliably when it comes to printing. I can easily understand why completing only one of every 20 print requests – and only after switching the device off and back on – would quickly become exasperating. I want to help you remedy this situation, so I’ll direct you to a resource that I hope will reach that end.
I can’t tell from your review why your printer has performed this way, so I suggest you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. I followed the steps to set up correctly but nothing prints. I gave up and went back using an old printer.
No, I would not recommend this to a friendHP fails again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again, an HP product has let me down. This printer stopped working - entirely - after about 20 pages of printing. I have sworn off HP products in the past, so shame on me for trying them again. Complete garbage.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working so soon after your purchase. It’s no surprise that you’re frustrated by this. I want to help you out of this dilemma, so I’ll suggest a resource and provide some information aimed at making that happen.
First, the situation you describe might have something to do with not adequately completing the printer setup and installation. Regardless, I recommend that you contact us directly so we can assess what’s happening and guide you to through the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of it, worst printer I've ever had. I've had other HP OK. This one not ok.
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it connected to internet. Went back to our old printer. It advertised Bluetooth compatible, but we could never get it to work. Terrible user interface.
No, I would not recommend this to a friendOn PC, Install HP Smart app to print.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For computer, need to download HP Smart app (from 123.hp.com) and run it to install print driver.
I would recommend this to a friendNot My Cup of Tea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because it was either defective or poorly designed. I found only one paper guide which caused the paper to feed crookedly, thus causing a paper jam.
No, I would not recommend this to a friendFrustrating piece of junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars …horrible junk!! Do not waste your money, I repeat, do NOT waste your money!!
No, I would not recommend this to a friendWorst Printer ever made!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute worst printer ever made. After paying $9,99 for driver support and all day trying to get this set up, my computer kept saying it could NOT find this printer. Do NOT buy!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm terribly sorry to hear about the troubles you've had with your printer. Even more so, it's awful to hear about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period. In case you need to, you can double-check the warranty status of your printer here:
- support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
For more help setting up your printer, please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support
Do not buy this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money Printer has not been working, printing documents non stop that i printed 1 time a week ago, wasted paper and toner. Would not recommend this printer to anyone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so erratically. I can wholly understand your dismay after seeing the device repeatedly print documents from print jobs sent the previous week. I want to help you resolve this situation, so I’ll provide a resource and some information designed to do just that.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
If you want to be controlled by HP buy this junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my HP ink subscription and they turned off my printer. 4#ck HP!
No, I would not recommend this to a friendDO NOT BUY. If I could give zero stars I would.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer because it had decent reviews while still being economical. It's been nothing but a headache. I set it up and printed from it and it worked great so we tossed the box and now can't return. The next time I tried to print and it just never printed. It said it was connected to the printer, it said it was ready, but it never printed. I waited 45 minutes thinking maybe it would just be delayed. Nothing printed ever. I unplugged it, plugged it back in, shut down my computer, reset my router, moved it closer to the router, then finally rehomed it 2 inches from the router. I followed all the troubleshooting things online and ended up uninstalling the app, redownloading, resetting the printer, reconnecting to wifi and my computer, and then, after having cancelled all three documents I had tried to print, my printer randomly spit them all out after about 10 minutes of being reconnected (about 2 hours into the process of trying to get it to print) and I hadn't even resent them to the printer. I thought it was working again and was glad I finally got my documents so I didn't call customer service. Now today I'm trying to print once again and it's doing the same thing. It's a worthless piece of junk that won't print even when it's connected to both wifi and the computer. I don't know why there are so many good reviews. I tried to search my seriel and product number for a warranty and it says that my device can't be found. I will be calling customer service tomorrow. If I could return it, I would. Do not buy. Not worth the headache.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Sydney.
I'm sorry to hear that your printer has performed so poorly. I can easily understand why issues related to connectivity, repeated resets, reinstallation and unexpected delays would be absolutely exasperating, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
If you want a headache this printer is perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t even leave reviews but for this one I had to! I brought a wireless HP printer about 5-6 years ago. Which to this day still works perfectly fine, but I wanted to upgrade and came across this one. I should have read the reviews because all the negative ones are correct! In order for it to work I have to unplug and plug again if not it will not print any of my stuff. I’ve only used it twice printing out less than 10 pages and bam all of sudden I’m out of ink. My older HP takes months to even run out of ink this one I’ve used twice and that’s it. I really thought this printer will be easier to use and honestly it’s terrible. Oh and you can only print while using the app and close to the printer. It takes about 10 minutes just to print out one sheet. I got this on sale and honestly thank god because this is terrible printer. I couldn’t pay $70+ for this. I guess I’m going back to my old printer because this is not it, if you want a headache this is for you. If I would could give this 0 stars I honestly would.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rose.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and run out of ink so fast. It’s easy to see why that would be a jarring combination, so I’ll point you toward some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
Regarding the ink supply, I can’t say what happened in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Still, the number of pages you mention seems quite meager. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Software Failed when Installing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No availability to Chat or Talk in person when the installation software failed and the attempt to reinstall failed.
No, I would not recommend this to a friendGarbage Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage printer. Two printers in 6 months stopped printing due to a ink cartridge error. HP replaced the first printer at no cost. Still wouldn't buy another one.
No, I would not recommend this to a friendThrow it in the trash.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of garabge. Will not print no matter what.
No, I would not recommend this to a friendBad return policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer for my mother. For some reason it would not sync with her brand new iPad. Best buy would not accept a return
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that the printer you bought for your mother would not connect with her new iPad. It’s no surprise you’re frustrated by this and also the retailer’s refusal to accept a return. I want to help you out of this dilemma. I hope the resources below will help you reach that goal.
I recommend that you or your mother contact us directly so we can help assess what’s happening and find the proper course of action. HP+ printers such as this one come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter the HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Must buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing printer, you can print directly from your computer and phone. Súper recommended
I would recommend this to a friendHp deskjet 2700e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has not acted right since I've gotten it.
No, I would not recommend this to a friendWas never told that I need an app to start this pr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to set it up. Bought it end of May and have been unable to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve been unable to set up or use your printer since you bought it in May. I can understand your dismay, considering you didn’t know what you’d need to install the device. I want to help you resolve the situation. I hope the resource below reaches that goal.
I recommend that you contact us directly so we can help you do what’s needed to get the printer working. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support