Customer Ratings & Reviews
- Model:
- DeskJet 2755e
- SKU:
- 6454282
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers recognize the DeskJet 2755 as being easy to use and having good print quality, with many praising its affordability and compact size. Positive feedback also highlights the printer's straightforward setup and satisfactory performance. However, some users experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
Not sure...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to install using Smart HP. I gave the printer away.
No, I would not recommend this to a friendHp desk jet 2755
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my dad and he loves it so I recommend this printer to all
I would recommend this to a friendManual says you CANNOT use it except with internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, frustrating piece of junk. Avoid like the plague.
No, I would not recommend this to a friendDont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works when it wants to which is never. Dont buy. Waste of money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Diego.
I’m sorry to hear that your printer has performed so inconsistently. Your review is brief, but it’s easy to understand why a printer that almost never works would be a tremendous frustration. I want to help you remedy this situation, so I’ll provide a resource and some information I hope will accomplish that goal.
I can’t tell why your printer has not worked properly, so I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
WiFi is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, won’t connect to my WIFI no matter what step in the directions I follow. Call support and get a support number, waiting on hold, and line disconnects every time. Avoid this printer
No, I would not recommend this to a friend Set up difficult
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter bought printer but instructions were to hard for her to set up. We set up on desktop with wireless. Could never get laptop connected via home network. Each additional laptop requires Google or Microsoft account to download HP Smart. Could not get HP smart to download on 2nd Laptop. Spent 4 hours trying to get printer to work. May be OK if you want HP to know everything you print. Never had this much trouble with Cannon or Brother printers
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer was so difficult to set up. The ordeal you describe about multiple downloads for your various devices sounds frustrating indeed. With that in mind, I’ll suggest some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If problems persist or you need any further support, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worst printer ever!! Avoid!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever owned!! Print quality is poor and every time I try to print it says the printer is offline and there is no way to get it online with out contacting HP. I have had to dedicate hours of my time just to print simple documents. Today I had something important due at 2 pm and it is now 3:15. I have been on hold with HP waiting for someone to help me. Because I was unable to print out my document, it will cost me a full week of work. I am so mad right now!!
No, I would not recommend this to a friendGarbage printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible printer. I got this last week and am already having problems with it. It took hours to set up. The printer will only print from my phone since this is where the app is downloaded. I can’t get it to print from a computer which is super annoying. It is also having troubles now just with basic printing from my phone even with the app. I’ve had to restart it about 20 times today to print 3 things. I’ve never left a negative review for something before in my life but that’s how garbage this printer is. DO NOT RECOMMEND
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nikki.
I'm sorry to hear that your printer has been so difficult to set up and use. It’s easy to understand why limited access to the app and the frequent restarts you describe would quickly become exasperating, so I’ll suggest a resource and some information I hope will help.
I can’t tell from your review why your printer is performing this way or why you can’t access the app on your computer, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Pedestrian performance and waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer/scanner I have ever had the misfortune to buy. The software is dire, the speed of performance is pedestrian to say the least. If you ever get the urge to hurl a printer out of a window from a high building, then this is the printer for you. Do yourself a favour and avoid this product. Spend a little more and get a proper machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints so slowly and that the software has been so difficult to use. The frustration you express is no surprise, considering what you’ve endured, so I’ll suggest some resources that I hope will help you get the device and software working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
Also, if you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) Paper-jams every few pages 2) Computer would get frozen on any action and was unable to shut off, restart, print, cancel, or pause. Has to be unplugged to restart. 3) The printer needs to be reinstalled every time it is shut off or powered down. 4) Pages printed out of order and with a combination of landscape and portrait (I spoke to HP customer service and after a few hours we were unable to fix the problem).
No, I would not recommend this to a friendWorst connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am an Aerospace engineer and it took me 2hrs to connect. Arguable the worst setup connection I have ever dealt with. Doesn't include usb cable. Can't directly print with usb. (Still requires setup). And then i read reviews about other problems oh no. Skip out
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Clay.
I'm sorry to hear that your printer was so difficult to set up, and that you’ve had trouble making it work via USB connection. It’s easy to understand why that would be a frustrating start to owning a new printer, so I’ll point you toward some resources I hope will help.
First, you can access user manuals, how-to documents, troubleshooting guides and software updates for your printer on our support site here:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
Regarding printing via USB, you can find instructions on that on page 28 of the following user manual:
- www1.hp.com/ctg/Manual/c06611085
If any problem persists or you have any questions, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
FRUSTRATING GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute ever-loving garbage. Takes hours to fiddle with to get it to actually work, Involves HP customer support every time. Don't even think about printing something without 2 hours of your time being consumed trying to get any status other than "printer offline". USB cord will not resolve your issues. Just throw your money into a dumpster fire, it'll bring you less frustration.
No, I would not recommend this to a friendExtremely slow printing in black ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Extremely slow printing with just black ink !!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why slow print speed, even when using only black ink, would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unreliable, slow and requires plug and unplug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a slow and unreliable printer, and not as good as the HP 2540 that it is replacing. I set it up OK, but have to unplug it and replug it before it will print and the print job is extremely slow. It is too unreliable to be able to use it from another room. I really wanted to like it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and for relaying your experience so far. I’m sorry to hear that your printer has failed to maintain reliable connectivity and has rendered prints so slowly. I can see why that would be tremendously disappointing, especially considering you wanted to like the printer as much as you did. With that in mind, I’ll offer some resources I hope will help you get your printer working to your satisfaction.
First, if you haven’t done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped that maybe the kinks were ironed out and it wouldn’t be as difficult to connect as some reported. Wrong. We have spent two days trying to set up this printer. Called support and they said it would be $100+ to receive technical assistance over the phone. Really disappointing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm terribly sorry to hear that your printer has been so difficult to connect wirelessly. Even more so, it's awful to hear about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period. Just in case, you can double-check the warranty status of your printer at:
- support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
If you need help at any point, we're always here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support
Bad Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a "smart" printer, this one is pretty dumb. The wifi capability is lousy and, even though the printer is literally right next to the computer AND the router, the connection seems to drop after each print; this results in the printer having to be reconfigured each time it goes idle.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aaron.
I am sorry to hear that your printer has lost its connection so often. The frustration you express is certainly understandable, considering you’ve needed to reset the device so many times. With that in mind, I’ll offer some resources that I hope will help you get your printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulty. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Garbage!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage! Never works! Troubleshooted multiple times, still has same issues, and take an hour each time to finally get it to print (if it prints at all). Fully regret buying this, and I am now stuck with a useless paper weight!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Martin.
I’m sorry to hear that your printer has performed so poorly. I can easily see why an hour of troubleshooting each time you want to print would quickly become exasperating. I want to help you remedy the situation, so I’ll offer a resource and some information toward that end.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not reliable at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has barely worked the entire time that I have had it. It printed things off the first few times but hasn't since. I've done every single part of troubleshooting with no luck.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so poorly. Your frustration comes as no surprise, considering the device has not printed since you sent the first few print jobs through, despite your extensive troubleshooting. I want to help you resolve this situation, so I’ll provide a resource and some information designed to do just that.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worst printer I have ever owned. Setup is difficult and time consuming. The printer will just stop printing and you have to go thru all the set up again. HORRIBLE PRODUCT!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Tani.
I’m sorry to hear that your printer has not performed well for you. I can certainly understand why a difficult setup process and then needing to reinstall the printer when it stops working would quickly become exasperating. I would love to help you resolve this, so I’ll point you toward some resources aimed at getting you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which might be behind the first problem you cite. On the same page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Awful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I have had two of these printers, and they turned out to be horrible.
No, I would not recommend this to a friend