Customer Ratings & Reviews

Prints so poorly I would not buy might need to return

Paper get jammed, not enough room for paper storage. No returnable after 15 days of purchase once you receive the printer.

Not what they described in the article. Uses Ink too much it doesn’t worth

could not get it to work with chromebook. Returned it.

This printer was not what I expected. It does not allow you to print on both sides of the paper, which will result in higher costs in the long run.

In the box is the printer, two ink cartridges (color and black), power cord and a setup guide/a letter from HP, limited warranty flyer, instant ink flyer and reference guide. First Impression - I love the simplicity of the design of this printer. I have so many other printers that have multiple cords, and a printer panel to operate the printer and so on and so forth. Setup - The setup of the printer is VERY simple. You take off the tape, plug in the power cord and press the on button and that’s it. The HP Smart App - The HP Smart App to me is still a problem child. I am a previous owner of a HP printer and thought that maybe the app would have gotten better over the years. The app still looks the same from my last printer that I got a couple years ago, so the setup was very familiar. I am not sure if it was my connection or my human error but it took me a couple tries to get the printer fully complete the setup process. I started with the IOS HP smart app and after a few tries, I switched over to my PC. I downloaded the app and after installing the printer about 3-4 times, I finally got the green ready status and I was able to print. (I was not able to print until the initial processing was completely done.) I would like to add that the other features of the app like printing cards and coloring pages will be really helpful for upcoming birthdays and Father’s Day, so I plan to use that feature a lot. The support feature of the app is helpful too as I was able to find information on how to reset the printer and other helpful hints with installation. Printing - The printer to me works as expected. I am to print black and white and color pages. The print quality is good so far as expected. The printer is a deskjet, so I don’t expect to get laser jet printouts. I would like to note that there is a subscription for the HP ink that you get a 3 month free trial included with the printer. There is an option to get a notification 2 weeks before the trial ends to remind you of the upcoming charge or to cancel. I had the plan with my old HP and it was a great addition to my printer because it takes the guesswork out of buying ink for your printer. The cartridges they send you has a chip in them and when you ink reaches a certain level, it triggers a shipment for a new cartridge in the mail. You pay monthly for the amount of pages that you think you might use and you can change it if you think you might use more or less. Overall, I am very pleased with this printer and I highly recommend setup with a PC. I would recommend to friends and family.

This printer was the most difficult printer to set up that I have ever had.

Will never buy an HP ever Have to connect to internet every time i wanna use it

Although printer seems nice, it came with a bad black ink cartridge. I had two options 1. Return to store (we do not live near on” or 2. They would send me a label to go through the hassle of returning the whole printer. ALSO, the free ink for 3 months is deceiving as you have to sign up for a membership!

I had to return this item because the dimensions in the description didn’t include the paper feeder. With the feeder, it was too tall to fit in our desk.

Not easy yo set up or get it to work properly. Will not buy another HP

I still have not received any ink from the 3 months offering

The setup was difficult. Paper loading not great.

This model very very bad Bought 2 times 100% can not work

Would not purchase this again would not purchase this

junk... paper jams every time we try to use this printer. We have not be able to get one print out of this printer. the paper feeding mechanism pulls the paper in crooked/skewed and it jams every time. this print is useless

This printer has either made horrible copies that are illegible, or the pages are completely blank.

This printer is awful. I am very technology savvy and this printer is so complicated. I spend more time fixing this printer with all the issues that constantly arise because every single time I go to print something there's an issue. I'm so sorry I bought this.

This thing is garbage. Save your money don’t get it. Have had it less then 3 months already won’t print in color. TRASH

It was horrible and broke after I bought it. I took it back and got another printer from Best Buy and it broke as well. Their printer products are not that good. I had to take back three HP printers before I went to another store and bought a printer.