Customer Ratings & Reviews

Hi there.

I’m sorry to hear the HP Smart app has not worked like it should and that you’ve had difficulty connecting your printer. I can understand why this, plus being unable to reach support, would be exasperating, so I’ll suggest some resources and information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hey there,

I'm incredibly sorry to hear that a piece of the printer's hardware broke after only one use. We always hold ourselves to a high standard of printer quality, so I very much regret that we fell short here. I can imagine how disappointing this has been, so I'd like to make sure we get this resolved.

What I'd recommend is giving us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

I'd also like to add that HP printers generally have a 1-year warranty from their date of purchase, so I hope you'll make use of it. If you are under warranty, you can call the above number and we'll be able to work with you to arrange for a potential replacement. To verify the status of your warranty, please visit this link: support.hp.com/checkwarranty

We look forward to making this right.

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear your printer stopped working like it should. I understand how this would be an unnerving experience and a big frustration, especially considering you'd used it only a few times. Given that, let me suggest some resources I hope will help you.

From your review, I can’t tell why your printer stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (in case you've had contact with HP support already on this issue)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support