Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 631 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Envy 16" laptop's performance, touch screen, and graphics capabilities, frequently citing its smooth operation and high-quality display. Many also appreciate the ample RAM and storage, along with its build quality and competitive price. However, some users note that the battery life could be improved, and that the laptop can be heavy and generate noticeable fan noise during intensive use. The device's tendency to heat up is also a recurring concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 631 reviews
  • Rated 1 out of 5 stars

    Very disappointed, not capable of advertised speed

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only time I've ever heard the fans kick on in this laptop are when in BIOS -- and when in BIOS you can hear what the fans are capable of. I've never heard them come even close. Running benchmarks the laptop is silent. In BIOS, there is a setting to have the fans always on. Made no change at all. Running Intel's XTU I can see that the laptop is TDP throttled to 40/20w, never gets over 70c, and has a maximum core speed that - in multiple tests - never exceeded 3.2ghz. That's not average core speed, that is maximum core speed. Using XTU to change the profile to Intel's recommended 125/45 will get your CPU to perform closer to expected, reaching 5ghz max core speed, but it also immediately hits 97c and thermal throttles because the fans never come on. This has been my experience. Based on multiple forum threads I can see that I'm not alone. So if you buy this laptop, just know you are taking a gamble. You may get a laptop that works well enough you don't realize there's a problem until it's too late to return it. The laptop I got performs poorly and HP's support is terrible. I don't necessarily think that's unique to HP. For reference, my 3+ year old 11th gen i7 laptop hits over 5k consistently in XTU's benchmark test. My brand new 13th gen i9 13900h HP Envy laptop hovers in the low 4k's for the same benchmark. A benchmark test, mind you, that Intel designed to show off the multi-core performance of the advancing generations of their processors. Meaning, this laptop performs horribly. Other i9 13900h laptops typically perform well above 7k in that benchmark - making this laptop HALF of what it should be.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful laptop for a fair price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a pretty good fast laptop. The only reason I give it 4 stars is because the laptop heats up quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good for editing videos if your a vlogger or doing any video edits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my computer. I am so glad I got it. Its the best.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    don´t trust best buy call center

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the laptop have battery ishues. when i call, they gave me other description and for that, i travel 4 hours to fort Myers to pick up. for travel problema i cant return it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. It took a long time to find the right one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! I would recommend it to anyone who wants a higher end laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for school and love all the features of the Windows 11

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new technologies. Only complaint is there is only one USB port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and appreciate the sales rep suggesting why it would fit my needs best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I tell my friends buy this labtop it’s user friendly andgoo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good laptop it doesn’t have any issues I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good.....

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not everything worked without re-entry as the Geek squad stated,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has great specs that will work perfectly for any situation that I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great wife couldn't be happier! Great battery life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pure Envy!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and very efficient. Great back light on the keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with my purchase and have no complaints at this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No excuses just get to work

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best friend Always ready to get things done Always reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast shipping

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek model and very easy to use. I am thinking of purchasing another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We brouhgt this product because of previous purchases. Its an excellent laptap.

    I would recommend this to a friend