Customer Ratings & Reviews

We have purchased this laptop before and it has worked just fine, we happy with this model.

This laptop is the right size for what I wanted in my home office. It's fast and efficient.

I got the laptop for school and it doea everything i could need it to.

Great experience, the customer service at the geek squad was very helpful and gave get insight on the product

This Computer is perfect for my home personal computer needs. Programs are easy to navigate. Great visuals.

I've like purchasing what I need from Best Buy. It was a seamless purchase as it has always been in the past. I purchased online and drove to the store. It was waiting for me.

Dawson great service. Last time he was able to help me choose my computer. I will recommend to go to him.

Excellent product appears solid in design and functionality

This computer has been absolutely perfect for our needs. I work for an Attorney and it has been so nice having an updated computer to work on. I am thinking about purchasing another one as soon as they go back on sale!

This computer is everything needed! The staff and Geek Squad were wonderful in transferring all data!

EXCeLENT!!!!! Laptop I love it works flawlessly and has a fast response time to everything I do. The screen is crystal clear and back light on the keyboard is wonderful also . You won’t be disappointed

I love my new HP ENVY laptop. I haven't had any issues. It is fast. The keyboard is very comfortable.

Nice product but returned. Changed my mind. Nothing wrong with the product I just changed my mind.

Great laptop to replace a similar older HP. Start up was easy and downloading all programs fast.

Love this laptop. I didn't need a gaming laptop but i wanted the next best thing. This was it. I love my HP computer.

Best Buy work with us picking the correct computer for use, the computer. The geek squad did great job completing the work on the new computer. Best Buy is the one and only to shop for computer and other items.

I bought this to replace an older Envy laptop. Just when I finished all of the setup and transferred my apps and files, the laptop just died. It shutdown and wouldn't power up again. I called HP to do some troubleshooting but none of it worked. They suggested I send it to them for repair/replacement. That could takes several weeks! I called BB to do an exchange because this all happened less than 2 weeks after purchase. According to the website, there weren't any available at the store closest to me. Well, I wasn't about to go driving across town to the next BB only to find out that they didn't have any. But, BB has made a change so that you cannot call the store directly to talk to a human who actually works there. Instead, no matter what store you call, you go right to a call center. Unfortunately, no one at the call center can understand or perform simple tasks. I just wanted to know if the BB store had the stock to do an even exchange. I spent hours dealing with these people via phone and chat. During that time I was transferred 6 times during the same conversation, received different answers to the same questions and my very simple problem was not solved. I returned the laptop to the closest store for a refund. Even the person at the BB customer svc desk said the call center is awful. Way to go BB. Because of your stupid policy to send all calls to a bunch of incompetent, rude idiots you lost a customer. I will not be purchasing anything from you again. And I know one of them is going to respond to this review with a fake apology and claim to do better next time. There won't be a next time! I purchased the exact laptop directly from HP for $100 less than BB's sale price.

Great Product. No Complaints. Came with everything.

No complaints on this laptop. Does everything I need it to do and more. No issues or errors.

Great laptop. Have owned HPs for the last few purchases and never an issue with any of them.