Customer Ratings & Reviews

Nice product but returned. Changed my mind. Nothing wrong with the product I just changed my mind.

Great laptop to replace a similar older HP. Start up was easy and downloading all programs fast.

Great Product. No Complaints. Came with everything.

Matt was very helpful answering my questions. Thank You.

I've had several HPs. So far, this one is exceeding expectations.

No complaints on this laptop. Does everything I need it to do and more. No issues or errors.

I've like purchasing what I need from Best Buy. It was a seamless purchase as it has always been in the past. I purchased online and drove to the store. It was waiting for me.

I like the size and over all use of this laptop, I actually have 2 of them, do wish the Battery life was longer

Love this laptop. I didn't need a gaming laptop but i wanted the next best thing. This was it. I love my HP computer.

Excellent service great price. I checked few stores , Best Buy beat the price by a lot.

Great laptop. Have owned HPs for the last few purchases and never an issue with any of them.

So far, I am happy with the new laptop. The switch from Windows 10 to 11 was painless.

This computer has been absolutely perfect for our needs. I work for an Attorney and it has been so nice having an updated computer to work on. I am thinking about purchasing another one as soon as they go back on sale!

I got the laptop for school and it doea everything i could need it to.

I bought this to replace an older Envy laptop. Just when I finished all of the setup and transferred my apps and files, the laptop just died. It shutdown and wouldn't power up again. I called HP to do some troubleshooting but none of it worked. They suggested I send it to them for repair/replacement. That could takes several weeks! I called BB to do an exchange because this all happened less than 2 weeks after purchase. According to the website, there weren't any available at the store closest to me. Well, I wasn't about to go driving across town to the next BB only to find out that they didn't have any. But, BB has made a change so that you cannot call the store directly to talk to a human who actually works there. Instead, no matter what store you call, you go right to a call center. Unfortunately, no one at the call center can understand or perform simple tasks. I just wanted to know if the BB store had the stock to do an even exchange. I spent hours dealing with these people via phone and chat. During that time I was transferred 6 times during the same conversation, received different answers to the same questions and my very simple problem was not solved. I returned the laptop to the closest store for a refund. Even the person at the BB customer svc desk said the call center is awful. Way to go BB. Because of your stupid policy to send all calls to a bunch of incompetent, rude idiots you lost a customer. I will not be purchasing anything from you again. And I know one of them is going to respond to this review with a fake apology and claim to do better next time. There won't be a next time! I purchased the exact laptop directly from HP for $100 less than BB's sale price.

This laptop is the right size for what I wanted in my home office. It's fast and efficient.

I Love it, great computer. Great help to accomplish my tasks.

Recently bought this and it's everything I need. I would highly recommend this Laptop.

I bought this for my daughter after hers crashed, and she loves it. One of her favorite aspects is the dimmable keyboard light.

Bought this to use for photography business. Works well. But the touch screen flickers. Thought it was a manufacturer issue so exchanged for another, and it started doing it again.