Customer Ratings & Reviews

Satisfied with Product. XXXXXXXXXXXXXXXXXXXXXXXXXX

The laptop has worked well and performs as I hopefully

Good replacement for our old HP Envy computer. Our old one lasted 8 years

I bought this computer in June 2024 and it is a great device, but too heavy. However, about 3 maybe 4 months into use, one of the heater fans went bad, but then stoopped making a loud noise. In December, the fan started going really bad. Late in January I took it in for repair and it went from bad to worse. Geek Squad can't get the part to fix it. So it's toast. HPs seem to have a problem with overheating. I'm done with HPs.

The touch screen works very well and Iove my light up keyboard when needed but unfortunately the touch pad is very slow to respond.

Excellent Value. Excellent cusomer service. Easy installation.

Young man very helpful. Great job! He has assistant me twice.

I purchased a similar laptop several years ago and we loved it so much, we bought two of these. After 8 months, this laptop started to have blurry text and images. After a week of troubleshooting, the final technician was viewing my laptop screen through my camera phone and was indicating he couldn't see the blurry issue. I indicated that I also couldn't see it through the camera, but when my spouse and I were looking directly at the screen it was absolutely happening. They told me I was wrong, that there was no issue. So I just bought a new Samsung laptop because I won't engage with a company that doesn't trust me. I do not recommend this laptop. It malfunctioned after 8 months and support was not helpful.

Product was fine. Transfer of data from Old pc to new pc by geek squad was poor incomplete and inaccurate.

No problems with this HP PC. It's working as it should.

battery looses charge very quickly. pretty good other than that.

I would have given more stars but I ordered a open box in excellent condition but it arrived in “good” condition at best It is a good computer but will never order another open box from Best Buy.

I set this laptop up on 11/19/24. I have had so many problems with it! I do have to admit that I have no technical skills, so problem solving is hit and miss with me. I would not buy this product again. I only bought it because it was similar to the one I bought 3 years ago. It didn't even last 3 years! I guess I should have learned from that one! I have had luck in the past with HP products, so I had just assumed that I got a "lemon" with the last one, but I am very under-impressed with this one so far. I haven't even made it a month and the problems are starting!

First it is not 17” wide. Maybe 15”. Half of the 6 installation strips had lost their adhesive. I made due with 3. It was too tall for my HP 17” laptop so I cut an inch or so with household scissors. Seriously, seriously over-priced at $50. Maybe $14.99 or so. Don’t buy it at $50.

your store stole over 1200 dollars from me on a store credit and then had me charge the rest on a best buy credit card which they denied 1 week later I purchased 2 laptops today and no one on any of your overseas operators can tell me where the money the store employees said it was charged back to my charge card but then you denied my charge card that best buy let me charge the extra amount on so best buy is responsible for stealing over 1200 dollars from me plus my time and my suffering from dealing with overseas operators that can barely speak english I am contacting a lawyer on Tuesday and will be suing for a my money plus my time on this site my time with your overseas poorly paid agents that barely speak let alone understand english all I got from them i sorry i sorry isorry so best buy will be paying a lot for all this unacceptable ignorance

So Best Buy won’t match HP price Match. So I just returned this and bought from HP. Brst buy online customer service is the worst. Best Buy loved wasting money

The fan is under the bottom. This is a poor design. How is the laptop suppose to cool when the fan is under the bottom. You will have to get a cooling station and/or fans to keep to poor design cool.

Purchased a little over a week ago. Many great features and improvements over my similar Hp bought 3 years ago. The biggest issue I have is this unit has poor battery life! I have this unit plugged in charging more time than I have actual run time charged. Very disappointed on this issue!

After about one month, I had a problem with the text on screen going blurry and wiggling. I looked it up online and it is a known occurrence. Not my eyes! Please see: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-x360-Laptop-Display-Random-text-distortion-shaky/td-p/7905610 This is a random occurrence and did not do it when I brought it in to the store. Getting a full refund.

Fan is always coming on because it doesn't control the heat well. I ended up returning. Besides that, it's a pretty decent computer.