Customer Ratings & Reviews

Owned for three months and started glitching screen goes totally black and you can do nothing not to mention trying to figure out how to get the computer to stop blocking every single website without you manually okaying. The cookies is an absolute nightmare. The Support is terrible. One week after my total tech warranty support expired the computer Started going black and they told me I can’t return it and it would be 90 bucks to service it. Won’t go to Best Buy again and this Hewlett-Packard product is nothing but a pain.

My 17" Envy stopped working after two months. HPE refused to fix it. Long story short ... they suck.

Worst Experience with the New Open Box Laptop .. within one month Screen Turn to Black Out . Gave For Repair And Received back after two weeks Now Touch In Working Invert . . Learned a lesson Never go for Open Box Items

after one year if will not longer let me sign in unless there is a internet connection. All the other computers are connected butit still will not let it connect. wont even let me in to see what internet its trying to connect with. I should be able to work offline

Not happy with the HP Envy Laptop! I have been using the laptop for only two weeks and the screen is vibrating. The words and images are moving from side to side and blurry. It is terrible trying to read the screen, it is making me feel like I am having a stroke! Also, the touchpad is very slow to respond, If I keep it, I will have to use a mouse instead. Of course, it is past the return time period.

Almost right away the computer started to produce feedback static anytime sound is used (e.g., videos, games, etc.). Happens on zoom calls anytime I speak and the other participant on the video call hears the static. It's very disruptive and unpleasant. It also started locking up where there's only a black screen and spinning arrow and cannot get out of it without hitting the off button. Never had these issues with my previous 7 year old HP Envy.

Yesterday, I received my “excellent condition” reconditioned HP Envy laptop. I soon realuzed that the camera did not work. As it was late and i needed to work, i chatted with customer service. One CSR could not be bothered to connect with me. The ither two did not listen to me that i had kust received the laptop FROM BEST BUY and tried to sell me a $179 serbice plan!!! After 32 years of purchasing everything electronic from Best Buy, i will NEVER EVER buy ANYTHING from Best Buy again. Returning this laptop and making due with an old Chromebook and an old laptop as i need to work! Don’t buy from them. They no longer care anout customer service.

This computer was returned because of arbitrarily getting a jittery screen and the screen blanking out with no apparent reason or ability to keep this from happening. Unfortunately for me I purchased another one in September, and it is doing the same thing only it is past the return date.

Best Buy won’t let me cancel even though they can’t fill my order.

Worst sound system I've ever heard on a compute, otherwise not a bad computer

very bad touchpad, is moving the arrow even without touching it, after only 12 months the battery is dead and need to be replace it, too heavy.

This would have been my 3rd Hp computer and I keep mine for years. I have always been happy them. For the price I expected it to jump out of the box and say what can I do for you. Silly me. It wouldn't even connect to my Wifi. None of the suggestions worked. Returned it to the store and got a refund.

Great computer, BUT TERRIBLE SERVICE ON DELIVERY. Will never buy anything that will be delivered by FED EX!!! Will find another store that uses a real company, not a fly by night one.

It was working good but had issues after 4 months.

This laptop has frozen up on me and shut down twice in the first week that I have had it. I bought this as a second backup laptop and now I am past the time for return by 8 days. Don't purchase!

Not able to use the microphone had it repaired four times

I would not recommend this laptop, it is not easy to work with.

Junk. Two months…. Had to replace display cables and now won’t power on. Oversized paperweight.

Heavy as fk and cant return because lakewood store sucks

The computer is everything!!! Just be sure that the Geek Squad is being honest about whether you need a new one!