Customer Ratings & Reviews

I would have given more stars but I ordered a open box in excellent condition but it arrived in “good” condition at best It is a good computer but will never order another open box from Best Buy.

your store stole over 1200 dollars from me on a store credit and then had me charge the rest on a best buy credit card which they denied 1 week later I purchased 2 laptops today and no one on any of your overseas operators can tell me where the money the store employees said it was charged back to my charge card but then you denied my charge card that best buy let me charge the extra amount on so best buy is responsible for stealing over 1200 dollars from me plus my time and my suffering from dealing with overseas operators that can barely speak english I am contacting a lawyer on Tuesday and will be suing for a my money plus my time on this site my time with your overseas poorly paid agents that barely speak let alone understand english all I got from them i sorry i sorry isorry so best buy will be paying a lot for all this unacceptable ignorance

So Best Buy won’t match HP price Match. So I just returned this and bought from HP. Brst buy online customer service is the worst. Best Buy loved wasting money

Purchased a little over a week ago. Many great features and improvements over my similar Hp bought 3 years ago. The biggest issue I have is this unit has poor battery life! I have this unit plugged in charging more time than I have actual run time charged. Very disappointed on this issue!

First it is not 17” wide. Maybe 15”. Half of the 6 installation strips had lost their adhesive. I made due with 3. It was too tall for my HP 17” laptop so I cut an inch or so with household scissors. Seriously, seriously over-priced at $50. Maybe $14.99 or so. Don’t buy it at $50.

After about one month, I had a problem with the text on screen going blurry and wiggling. I looked it up online and it is a known occurrence. Not my eyes! Please see: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-x360-Laptop-Display-Random-text-distortion-shaky/td-p/7905610 This is a random occurrence and did not do it when I brought it in to the store. Getting a full refund.

Fan is always coming on because it doesn't control the heat well. I ended up returning. Besides that, it's a pretty decent computer.

Owned for three months and started glitching screen goes totally black and you can do nothing not to mention trying to figure out how to get the computer to stop blocking every single website without you manually okaying. The cookies is an absolute nightmare. The Support is terrible. One week after my total tech warranty support expired the computer Started going black and they told me I can’t return it and it would be 90 bucks to service it. Won’t go to Best Buy again and this Hewlett-Packard product is nothing but a pain.

My 17" Envy stopped working after two months. HPE refused to fix it. Long story short ... they suck.

The fan is under the bottom. This is a poor design. How is the laptop suppose to cool when the fan is under the bottom. You will have to get a cooling station and/or fans to keep to poor design cool.

Not happy with the HP Envy Laptop! I have been using the laptop for only two weeks and the screen is vibrating. The words and images are moving from side to side and blurry. It is terrible trying to read the screen, it is making me feel like I am having a stroke! Also, the touchpad is very slow to respond, If I keep it, I will have to use a mouse instead. Of course, it is past the return time period.

after one year if will not longer let me sign in unless there is a internet connection. All the other computers are connected butit still will not let it connect. wont even let me in to see what internet its trying to connect with. I should be able to work offline

Worst Experience with the New Open Box Laptop .. within one month Screen Turn to Black Out . Gave For Repair And Received back after two weeks Now Touch In Working Invert . . Learned a lesson Never go for Open Box Items

Almost right away the computer started to produce feedback static anytime sound is used (e.g., videos, games, etc.). Happens on zoom calls anytime I speak and the other participant on the video call hears the static. It's very disruptive and unpleasant. It also started locking up where there's only a black screen and spinning arrow and cannot get out of it without hitting the off button. Never had these issues with my previous 7 year old HP Envy.

Yesterday, I received my “excellent condition” reconditioned HP Envy laptop. I soon realuzed that the camera did not work. As it was late and i needed to work, i chatted with customer service. One CSR could not be bothered to connect with me. The ither two did not listen to me that i had kust received the laptop FROM BEST BUY and tried to sell me a $179 serbice plan!!! After 32 years of purchasing everything electronic from Best Buy, i will NEVER EVER buy ANYTHING from Best Buy again. Returning this laptop and making due with an old Chromebook and an old laptop as i need to work! Don’t buy from them. They no longer care anout customer service.

This computer was returned because of arbitrarily getting a jittery screen and the screen blanking out with no apparent reason or ability to keep this from happening. Unfortunately for me I purchased another one in September, and it is doing the same thing only it is past the return date.

Worst sound system I've ever heard on a compute, otherwise not a bad computer

This would have been my 3rd Hp computer and I keep mine for years. I have always been happy them. For the price I expected it to jump out of the box and say what can I do for you. Silly me. It wouldn't even connect to my Wifi. None of the suggestions worked. Returned it to the store and got a refund.

Best Buy won’t let me cancel even though they can’t fill my order.

very bad touchpad, is moving the arrow even without touching it, after only 12 months the battery is dead and need to be replace it, too heavy.