Customer Ratings & Reviews

I love my Envy HP! It's so very quick and easy!!!!

Everything was great, windows 11 is was a pain, however I got over it.

love my new computer once I figured out how to use it!

Very satisfied with my new HP Envy 17.3" Full HD Touch-Screen laptop! Just what I wanted! Thank you Best Buy for the good service!

It’s a Good laptop. No issues. Does the job. Thank you.

Bought this brand new and within 30 days it quit charging. Took it in and they exchanged it for a new one… 2-3 months later I had to drop it off for repairs for the SAME ISSUE. 2 brand new laptops that quit charging within 90 days of ownership. Sits on a desk and never moves….Swapped from a macbook and i regret my decision.

I’ve had nothing but trouble with HP laptops, and honestly, I wouldn’t recommend them to anyone. My experience has been a nightmare. After just about a year of use, my laptop completely broke down—started with random screen flickering, then the keyboard stopped responding, and eventually, it wouldn’t even turn on. It felt like it was built to fail. What’s worse is how quickly the battery life deteriorated. I remember when I first got it, I could use it for hours, but within a year, I could barely get through a couple of hours of work before it started dying on me. It’s incredibly frustrating when you’re paying for something that’s supposed to last and it doesn’t even come close. And don’t even get me started on HP’s customer service. Trying to get help or a replacement was a headache. It felt like they were avoiding responsibility, and I was left stuck with a broken laptop. They don’t seem to care much about their products once they’ve sold them to you. Honestly, if you’re looking for a reliable laptop, HP is not the way to go. The poor build quality and frustrating customer support made my experience so much worse than it needed to be. I’d never buy another one.

this is by far the absolute worst laptop there is on the market. i have dealt with problem after problem, from the laptop constantly falling asleep, and the camera just randomly disconnecting it so irritating, i wish i could trade it in for something else.