Customer Ratings & Reviews

way too heavy. other than that, it works well. wish id bought a mac pro, tho

Seems to be a good value. Time will tell. It is a bit heavy.

Still figuring out how to use and find my files from my old laptop.

Touch pad is a bit sensitive other than that its great!

Bought a laptop in September and used it a few times. In December it stopped working. I brought it in for repair, and it took about 2 months get done, l mean, it couldn’t get fixed and they decided to give me a new. My frustration was because l needed my laptop during the holidays to work and they didn’t have my computer ready, as promised or neither an option to get me something else to use to work. I got behind schedule with all my work because l could get the job done while traveling. For that reason l got the computer, right?! The good thing is, they will give me a new laptop but, they want to me to buy a new protection plan for the new laptop. I got the protection plan for acidental and damage, not for factory issue, that should be covered by it own warranty. It’s getting interesting…

Everything is very good except the screen! It is FHD 300nit but is the worst display in the all brand laptops. Should buy the 2.8k one.

Piece of junk. Lasted 15 months and the motherboard died? Very suspicious, after we just cancelled our Geek Squad….

This is my 3rd HP and last. Last 2 were Spectres that both had the fans stop working. Learned my lesson. This was supposed to be a secondary PC to use on the go. It's been 3 months and 4 days. My laptop won't turn on and won't take a charge. Could be battery, could be motherboard, but i know one thing: it couldn't be me again. im getting my money back on this and going ASUS or Lenovo or if I can get a good deal, Microsoft like my main PC.

Great price, poor quality. I'm addition, set up was unusual and eventually it lost the ability to accept charge. Item was returned

I bought a open box excellent one. Its wifi adapter was not installed hence I couldn’t even download the windows. It was very time consuming but thankfully they processe the return fast

Got it home and turned it on. Touchpad not working. Used touch screen to get it up and running. HP support was very helpful but could not get the touchpad to work. Returning it to BB today.

Its been almost two months since I bought the computer and today it randomly shut off in the middle of me doing a college assignment and now it wont turn on. Super unreliable and disappointing purchase.

Be aware of poor resolution. Had to return it because of the disappointing display quality.

I purchase this laptop at 749$ ,however it cost me expensive because now i see the price is down to 699$ .Please check carefully for the price before making any purchase .I had buy Membership to cover the price match,but they dinied price match bay saying its valid for only 60days.I feel i shouldn't have purchased this best buy Membership it worths nothing to me .Please make policies at least taking care of your members.

My college student's laptop died a few weeks into this fall's classes. We rushed to Best Buy (not Dell, Amazon or other retailer - we chose Best Buy!) The price just dropped by $400 and they will not give me the price adjustment only 2 business days past their measly 15 day price adjustment/return window. Bad customer service. I will be buying elsewhere next time.

Great specs... lovely keyboard... screen is terrible. The screen is not crisp at all. Text is always a bit blurry and blacks are not dark. Washed out.

Dye to sales associates lie I returned the item as soon as it was delivered.

did not like computer.. had trouble..wasnt working properly

No good, don't waste your money won’t power on after only 2 weeks. Extremely long loading time. Back to Best Buy, it goes!

Laptop slowed down within a month of purchase. Didn’t installed any software and yet it takes several minutes to open any app