Customer Ratings & Reviews

THE AMERICAN DREAM SHOPPING EXPERIENCE IS VERY BAD 1. THE STORE COULDN'T ACCESS OUR RESALE SETTING and PROCESS ORDER 2. IT's IN A PLACE wHERE they CHARGE for $5 for even for 1/2 hour, it's RIPOFF BY MALL and BUSTBUY supports. AFTER SENDING TIME & MONEY COULDn'T BUY IT. PC PLATOP OK BUT AMERICAN DREAM BEST BUY IS BAD

Battery dies very fast especially when playing a game.

the first time i used it i could not type in blanks spent over one hour on the phone with Geek squad. they said they fixed it but it happened again and i was able to turn off computer and reset but did not want to do that forever. Itenm was returned and purchase cancelled

Donot buy this laptop since I bought i fave problem with touchpad not working at that time was undet warranty they fix update and after that work 1 week and since I bought that not working very bad I tried everything thing nothing work believe me if you need hardtime buy it

Great computer but bit slow for high speed computing

Really worst experience with Best Buy .. They did wrong delivery some door dash guy taken away the laptop box but best buy never respond if you have all proof of cc camera and police case Report id..

Bought this laptop as a xmas present. After 2 weeks laptop would not connect to internet. We tried troubleshooting and no luck.Took it back to store and they told me this laptop has this issue a lot. It seems to be a bad model. Had to exchange ot for a different brand. Extremely disappointed to say the least.

This is not the new 14 inch Envy, given the price difference I would definitely go for the other one. The item is hard to take apart for SSD upgrading.

Junk. Machine does not function unless you bootup, wait for the OS to load, and tyen restart. Every time. Most worthless piece of machinery I've owned, out of 20-plus computers. Returning asap as nothing works: OS, processor (Intel is a joke), battery, touchscreen. This is not my first HP laptop, but it is my last. HP should be ashamed of producing such shoddy gear.

Returned after 2 weeks. Very slow updating. Froze after a download and had to force shutdown. Camera stopped working.

Best Buy sold me a faulty computer that they knew overheated and had mic issues! Scam

Awesome laptop! Very fast and easy to use. Bought a riser to go along with it since it will primarily be on my desk.

Great performance! It’s very fast and you can download apps very easily

Nice laptop but low Ram I really liked this laptop except for the Ram which is not upgradable so i ended up exchanging ir for different one with 16gb Ram. But this should a good laptop for kids in school.

Got this laptop for school, does everything I need it to do while being portable and the right size to fit in my backpack

It was one of the purchases that I liked the most for my own benefit.

Very well working and price is very good , person can afford a price

It is easy to use and meets the criteria I needed.ms

STAY AWAY FROM HP PRODUCTS! UNLESS YOU HAVE MONEY TO WASTE. They will sell you faulty hardware products that do not last at all. And then expect you to pay to fix it. I’ve had many labtops that lasted years, even when I was the reason it had any type of damage to it, it still worked. But this one takes the cake for the worst. Didnt even have it a full year of usage. The system hardware failed after a little while. With blinking caps lock. Didnt use it daily, didnt drop it, it had no type of physical damage caused by me. The issues are internal from the faulty system they set up and sent out to me. The customer service is AWFUL. THEY DO NOT CARE ABOUT THE CUSTOMER AT ALL. I’m so disappointed and wish I never brought it. I can either be out $600 or fight this. I’m a fighter so I’ll be seeking legalities to get my money back for sure.

Was nice at first but after a little over a year, the hinge broke and when I tried to unknowingly close the laptop, the screen cracked. Still works but wasted close to $900