Customer Ratings & Reviews

So far so good. I’m pleased with the laptop. The computer runs must better than the older version I have.

Bought this great laptop with a great price great deal

This computer has one unacceptable issue—the audio volume does not get loud enough. At full volume it is not enough.

The rep was excellent. Very pleased with purchase.

awesome laptop. i WOULD HIGHLY RECOMMEND THIS TO ALL

I bought the laptop when it was discounted, and for what it offers, it was pretty good value with a solid build

Good price for student. This is the second time i bought it

Not happy with HP forgot how many times they bug people to pay for this and pay for that.

I got it for my husband, for work. He said it was ok so far

THE AMERICAN DREAM SHOPPING EXPERIENCE IS VERY BAD 1. THE STORE COULDN'T ACCESS OUR RESALE SETTING and PROCESS ORDER 2. IT's IN A PLACE wHERE they CHARGE for $5 for even for 1/2 hour, it's RIPOFF BY MALL and BUSTBUY supports. AFTER SENDING TIME & MONEY COULDn'T BUY IT. PC PLATOP OK BUT AMERICAN DREAM BEST BUY IS BAD

the first time i used it i could not type in blanks spent over one hour on the phone with Geek squad. they said they fixed it but it happened again and i was able to turn off computer and reset but did not want to do that forever. Itenm was returned and purchase cancelled

Battery dies very fast especially when playing a game.

Donot buy this laptop since I bought i fave problem with touchpad not working at that time was undet warranty they fix update and after that work 1 week and since I bought that not working very bad I tried everything thing nothing work believe me if you need hardtime buy it

Great computer but bit slow for high speed computing

Really worst experience with Best Buy .. They did wrong delivery some door dash guy taken away the laptop box but best buy never respond if you have all proof of cc camera and police case Report id..

Bought this laptop as a xmas present. After 2 weeks laptop would not connect to internet. We tried troubleshooting and no luck.Took it back to store and they told me this laptop has this issue a lot. It seems to be a bad model. Had to exchange ot for a different brand. Extremely disappointed to say the least.

This is not the new 14 inch Envy, given the price difference I would definitely go for the other one. The item is hard to take apart for SSD upgrading.

Returned after 2 weeks. Very slow updating. Froze after a download and had to force shutdown. Camera stopped working.

Junk. Machine does not function unless you bootup, wait for the OS to load, and tyen restart. Every time. Most worthless piece of machinery I've owned, out of 20-plus computers. Returning asap as nothing works: OS, processor (Intel is a joke), battery, touchscreen. This is not my first HP laptop, but it is my last. HP should be ashamed of producing such shoddy gear.

Best Buy sold me a faulty computer that they knew overheated and had mic issues! Scam