Customer Ratings & Reviews

This computer has one unacceptable issue—the audio volume does not get loud enough. At full volume it is not enough.

Locks up frequently - once every day or two. A new computer like this should operate smoothly.

The machine was very slow and unable to do anything and always consuming 90%.

The rep was excellent. Very pleased with purchase.

I bought the laptop when it was discounted, and for what it offers, it was pretty good value with a solid build

Good price for student. This is the second time i bought it

Not happy with HP forgot how many times they bug people to pay for this and pay for that.

I bought this as a open box item. Drove over a hour to pick it up. It worked for one day then kept doing a constant bios update. They gave me a store credit. I don't recommend this specific one.

Battery dies very fast especially when playing a game.

the first time i used it i could not type in blanks spent over one hour on the phone with Geek squad. they said they fixed it but it happened again and i was able to turn off computer and reset but did not want to do that forever. Itenm was returned and purchase cancelled

Great computer but bit slow for high speed computing

Donot buy this laptop since I bought i fave problem with touchpad not working at that time was undet warranty they fix update and after that work 1 week and since I bought that not working very bad I tried everything thing nothing work believe me if you need hardtime buy it

Really worst experience with Best Buy .. They did wrong delivery some door dash guy taken away the laptop box but best buy never respond if you have all proof of cc camera and police case Report id..

Bought this laptop as a xmas present. After 2 weeks laptop would not connect to internet. We tried troubleshooting and no luck.Took it back to store and they told me this laptop has this issue a lot. It seems to be a bad model. Had to exchange ot for a different brand. Extremely disappointed to say the least.

This is not the new 14 inch Envy, given the price difference I would definitely go for the other one. The item is hard to take apart for SSD upgrading.

Junk. Machine does not function unless you bootup, wait for the OS to load, and tyen restart. Every time. Most worthless piece of machinery I've owned, out of 20-plus computers. Returning asap as nothing works: OS, processor (Intel is a joke), battery, touchscreen. This is not my first HP laptop, but it is my last. HP should be ashamed of producing such shoddy gear.

Returned after 2 weeks. Very slow updating. Froze after a download and had to force shutdown. Camera stopped working.

Best Buy sold me a faulty computer that they knew overheated and had mic issues! Scam

Awesome laptop! Very fast and easy to use. Bought a riser to go along with it since it will primarily be on my desk.

Great performance! It’s very fast and you can download apps very easily