Customer Ratings & Reviews

Unsure why, but the laptop seems to heat up within seconds of being turned on. Is this fault with HP or the product?

Only reason it gets one star is because I eventually got my money back. I live in Hawaii and they only fly computers ( lithium ion batteries) with 2 day air, this you would think is a positive thing. It was not. I purchased an open box laptop and upon receiving, as soon as I charged and powered it up, kept displaying an error message ( cmos checksum error) and then the screen going black shortly after booting up . I tried every possible fix I could find online without success. Geek squad referred me to their customer service number. I spent 45+ minutes multiple times attempting to get a live person for support, only to be told I can return the item but they can’t do anything else. I printed the label they supplied and took the package down to ups as instructed. UPS cannot ship via ground based on my location and lithium ion battery. Best Buy support told me they could not send me a different label and That I could return via the label I was given ( that was denied by ups) or to return in store ( I have to get on a plane and fly 200 miles across the ocean to do so). When I described the situation again, the only other option I was given was to pay for return two day air to ship it back ($117 out of my pocket) . So not only was I given a brand new item that didn’t work but returning was a nightmare. Absolutely horrible service. What a waste of time and money. Luckily I was able to find another work around no thanks to best buy who sent me a defective item and offered me zero solution to solve a problem due to their defective product.

So far I am pleased, it appears to mett my needs quite well.

So far great. Switched from a mac so I had to adjust.

Pequeno, porém muito eficiente! Recomendo a compra

Good so far. I feel like battery dies pretty quick though

Quick and efficient services. Good quality products.

Dies to quick overall it’s a great laptop ! It has a lot of storage

The finger id doesn’t work and it’s a little slow with processing. Otherwise a solid laptop.

It serves my purpose but some websites do not fully load. I have not been able to figure out why.

Good laptop runs great and screen has good feedback

My computer don't have problems I'm very like my computer

My complaint isn't about the computer, it's about Best Buy itself. I purchased this computer on a Black Friday sale and was supposed to come with a set of HP ear buds. I ordered it on-line and was promised I'd get the ear buds...I never did. I contacted the on-line help and they said since I picked it up from a store (even though they're the ones who invoiced the order) that I'd have to go to the store to get the ear buds. The store said since it was an on-line order that the on-line folks would have to provide the ear buds. Endless loop with full documentation what the on-line reps told/promised with no resolution. Best Buy customer service SUCKS. I'll be hard pressed to purchase from Best Buy again unless I get everything promised in hand first.

The purchase process was seamless. The employee who helped us with the purchase was amazing. The rating is for the pick up process. The pick up process was a major hiccup. My nephew was named as a valid pick up person since the laptop was purchased for him. I made sure that he would be able to pick it up when it was ready. So when he went to pick it up, he was denied the pick up and was flustered over it because he needed it for school. Only if the person had checked to see if he was listed as a valid pick up person, this could’ve all been avoided. He had to call me and I had to clarify to the employee that he is listed and to check. That’s when I told my nephew to go back in. And guess what? He was on the list to pick up the laptop. I was at work when this all happened so I had to interrupt my work day to deal with this issue. Please train your employees better.

The laptop is good, can be difficult to navigate; allow yourskef time to get use to it

It’s ok. It doesn’t run much better than my teenager’s $250 laptop and windows 11 is the absolute worst. I tried installing windows 10 and couldnt find drivers for a bunch of things like the touch pad so I had to put windows 11 back on it.

We haven't had PC in a long. After doing extensive research we bought the preferred Intel processor. One of the expectations was better performance which seems to be sub optimal.

I have ordered this item and it was damaged when I opened the item. Best Buy didn’t accept the return and didn’t refund the money. This is a complete waste of money. Never had an issue on the returns with best buy before. Will never order anything from Best Buy as it’s a complete waste of time money

Affordable, lightweight, easy to install and setup Applications and complete your work.

Customer service committed to provide Voyager free ear buds which was mentioned in the deal but they refused later on. This is worst ever experience I had. Not even gift card in lieu of ear bud was given. I spoke to them for more than an hour but no luck. It was waste of my time.